Ravi Prakash Singh

• Oversaw network operations for classified business of used car dealers and OEMs in Uttar Pradesh.
• Led a team managing end-to-end dealer and buyer inquiry activities, optimizing performance.
• Managed inquiries, leads, and field operations to enhance daily productivity.
• Analyzed sales data to identify trends and refine strategies effectively.
• Promptly identified customer needs, delivering efficient solutions.
• Provided exceptional service to customers through face-to-face and phone interactions.
• Reviewed employee performance, offering ongoing feedback and coaching for improvement.
• Resolved escalated customer inquiries and complaints efficiently.
• Ensured compliance with safety regulations and company policies.
• Maintained accurate records of sales transactions using point-of-sale systems.

• Developed business relationships with used car dealers, OEMs, and spare parts dealers to drive sales on OLX platforms.
• Facilitated OLX franchise opportunities, significantly enhancing sales for brand OLX Autos.
• Managed onboarding of new dealers and facilitated inventory vehicle sales.
• Conducted meetings with new and existing dealers in East and Central U.P. to strengthen partnerships.
• Sold corporate packages to a diverse range of used car, commercial vehicle, and spare part dealers.
• Followed up on all leads forwarded to dealerships to ensure conversion.
• Oversaw revenue collection from dealerships while addressing dealer-related issues promptly.
• Monitored service parameters at dealerships regularly to ensure quality service delivery.

•Develop and Nurture and grow relations with Channel partners to lead growth in existing business

• Responsible for New Dealer on-boarding and sell to inventory cars

• Responsible for New and existing Dealers meeting in East and central U.P

• Implement creative ways to improve our channel partners relationships and promote other products

• Manage Sales pipeline, ensuring the pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline

• Assist in planning & execution of micro marketing activities at ground level.

• Maintain relations with existing dealership and resolve their queries of online bidding update them of new implements

• Plan and implement Operations procedures in the store to deliver the desired level of consumer satisfaction.

• Handling and resolving service issues in consultation with Operations team

• Coordination with operations team to deliver smooth dealership experience

• Represent our company at industry events and meetings Established and maintained strong business relationships with corporate clients, enhancing customer satisfaction metrics.

• Developed and executed sales and service plan to achieve business objectives.
• Assisted in planning and executing micro marketing activities at local level.
• Motivated team to identify new business opportunities and enhance client relationships.
• Planned and implemented operational procedures to ensure consumer satisfaction.
• Trained store staff to effectively meet consumer needs and expectations.
• Coached and disciplined employees while monitoring job performance and appraising results.
• Measured and reported sales metrics, analyzing actual versus planned outcomes.
• Oversaw hiring, training, and performance monitoring of team members, resolving customer complaints as needed.

• Oversaw operations for AMC business in East and Central U.P. Network.
• Managed dealership sales, including inquiry management and daily field activities.
• Ensured excellence in customer service while upholding quality standards.
• Increased market share to enhance revenue for company and channel partners.
• Executed cluster sales plans to achieve revenue targets for sales and workshops.
• Visited channel partners according to approved journey cycles to align with business objectives.
• Monitored competitor performance to sustain competitive position in the market.
• Analyzed market data to formulate effective sales strategies.

• Oversaw dealership sales and operations, including stock and enquiry management.
• Handled motorcycle and scooter sales to enhance showroom revenue and profitability.
• Maintained Mahindra Two Wheelers standards for corporate identity across all stores.
• Provided exceptional customer service while upholding quality benchmarks.
• Spearheaded secondary network initiatives in Lucknow district.
• Executed brand marketing strategies, including product displays and promotional events.
• Managed one MTWL dealer and four authorized service centers within secondary network.
• Achieved recognition as top three retail executive performers at zonal level with MTWL.

• Oversaw territory comprising 50 retail stores and 4 channel partners.
• Managed training and performance of 4 team members to enhance productivity.
• Ensured profitability of stores and channel partners through adherence to standards.
• Directed sales of food products across retail stores and distributors.
• Managed primary and secondary sales distribution effectively.
• Executed brand marketing initiatives, including product display activities for promotions.
• Spearheaded secondary network development in Lucknow and Barabanki districts.
• Delivered exceptional customer service, achieving high internal and external audit.