RAVI P. SIKDEL
Senior Product Owner | Agile Expert | FinTech Innovator
Summary
Strategic and results-driven Product Leader with 15+ years of experience in the FinTech industry, specializing in Product Development, Agile methodologies, and Customer-Centric Design. Expertise in leading cross-functional teams, UI/UX for IVR solutions, and data-driven decision-making. Adept at managing large-scale projects, driving innovation, and optimizing testing strategies to enhance efficiency and customer satisfaction.
Overview
17
17
years of professional experience
2023
2023
years of post-secondary education
4
4
Certifications
Work History
Assistant Vice-President, Voice Solutions (Grade 11)
SYNCHRONY FINANCIAL LTD.
12.2023 - Current
- Lead and mentor a team of AVPs, translating business requirements into seamless, user-friendly designs for IVR systems
- Develop and execute data-driven strategies to enhance Net Promoter Score (NPS) and customer satisfaction
- Spearhead new client and product integrations, ensuring tailored solutions that align with business objectives
- Analyze real-time and historical data to proactively identify product enhancements and issue resolutions
Assistant Vice-President, Voice Solutions (Grade 10)
SYNCHRONY FINANCIAL LTD.
11.2018 - 12.2023
- Designed UI/UX solutions for IVR systems, enhancing customer engagement and operational efficiency
- Led testing strategies across Synchrony Financial clients, ensuring high-quality execution of new functions and system enhancements
- Managed end-to-end Release Validation processes to ensure seamless product launches and minimize downtime
Manager, UAT & Quality Assurance
SYNCHRONY FINANCIAL LTD.
07.2014 - 11.2018
- Managed a team of 10+ testers, ensuring high-quality testing execution and compliance
- Streamlined UAT processes by collaborating with IT and Business teams to enhance efficiency
- Led defect tracking, regression testing, and environment optimization for smooth project rollouts
Lead Testing Analyst
SYNCHRONY FINANCIAL LTD.
04.2011 - 07.2014
- Conducted end-to-end testing and quality audits for critical financial applications
- Developed test plans, executed test cases, and ensured compliance with industry best practices
- Created dashboards to track testing progress and provide actionable insights to stakeholders
Customer Service Executive
SYNCHRONY FINANCIAL LTD.
07.2008 - 04.2011
- Provided top-tier customer support for Synchrony Financial Credit Card services
- Developed expertise in financial services and customer relationship management
Education
Bachelor of Business Administration (BBA) -
Annamalai University
Higher Secondary & Secondary Education - undefined
Meghalaya Board of School Education
Skills
✔ Agile & Product Ownership – Agile methodologies, Scrum frameworks, Certified Scrum Product Owner (CSPO), end-to-end product lifecycle management
✔ UI/UX & Digital Experience Design – IVR & digital platform design, prototyping tools, user-centric workflows, usability optimization
✔ Quality Assurance & Testing – UAT strategy, test automation, JIRA, Confluence, defect tracking, testing frameworks, release validation
✔ Data-Driven Decision Making – KPI monitoring, data analytics, process automation, performance optimization, risk assessment
✔ Client & Stakeholder Management – End-to-end integration, customer experience enhancement, cross-functional collaboration
✔ Process Improvement & Innovation – Lean principles, process automation, operational efficiency, scalable product enhancements
✔ Team Leadership & Strategic Execution – Cross-functional team mentoring, project management, stakeholder engagement, driving business outcomes
Websites
Certification
Certified Scrum Product Owner (CSPO) – Agile Alliance
Leadership And Impact
- Successfully led multiple product launches, driving revenue growth and customer engagement.
- Transformed business requirements into scalable, customer-centric product designs.
- Spearheaded process improvements, reducing testing timelines and enhancing accuracy.
Timeline
Assistant Vice-President, Voice Solutions (Grade 11)
SYNCHRONY FINANCIAL LTD.
12.2023 - Current
Assistant Vice-President, Voice Solutions (Grade 10)
SYNCHRONY FINANCIAL LTD.
11.2018 - 12.2023
Manager, UAT & Quality Assurance
SYNCHRONY FINANCIAL LTD.
07.2014 - 11.2018
Lead Testing Analyst
SYNCHRONY FINANCIAL LTD.
04.2011 - 07.2014
Customer Service Executive
SYNCHRONY FINANCIAL LTD.
07.2008 - 04.2011
Higher Secondary & Secondary Education - undefined
Meghalaya Board of School Education
Bachelor of Business Administration (BBA) -
Annamalai University
Similar Profiles
Hailley WrightHailley Wright
Collections Agent at Synchrony Financial, GE CapitalCollections Agent at Synchrony Financial, GE Capital
RAJSHREE SAINIRAJSHREE SAINI
Manager, Portfolio Credit at Synchrony FinancialManager, Portfolio Credit at Synchrony Financial
Jeannene HaskellJeannene Haskell
Client Service Representative at Synchrony Financial BankClient Service Representative at Synchrony Financial Bank
Joe SlaydenJoe Slayden
Digital Product Manager-Ecomm and MarTech at Dave & Buster'sDigital Product Manager-Ecomm and MarTech at Dave & Buster's
Vikrant DabasVikrant Dabas
Senior Solution Architect, Organization at Royal CyberSenior Solution Architect, Organization at Royal Cyber