Hi, I’m
Ravi Racharla
Sales Excellence
Mumbai,Maharashtra
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
A multi-faceted professional who excels at coordinating
with cross-functional teams; skilled in adopting a pragmatic
approach in improvising on solutions and resolving complex
business issues
Targeting challenging & rewarding opportunities as Sales &
Business Development with an organization of high repute
preferably in Mumbai
PROFILE SUMMARY
− Strategic professional, with over 18+ years of rich experience in Sales & Business
Development, Product Management, Client Relationship Management and Team
Building & Leadership
− Strategy Architect; credited with successful formulation and implementation sales
and marketing strategies to improve sales opportunities; developed short & long-
term strategic plans including annual business plans, promotion and innovation
strategies with P&L & budget responsibilities
− Successful career chronicle in turning around business and enhancing the value of
operating business units through process improvements focused on sales & best
practice identification and implementation
− Managed accounts & maintained long-term relationship with multi-disciplinary
teams with experience across Product Promotion & Channel Management
− Orchestrated executive development & led implementation & development of
operational initiatives for streamlining operational processes and enhancing
operational efficiency
− Key People Leader: directed and mentored productive cross-functional teams using
interactive & motivational leadership that spurs people to willingly give 100% effort
Overview
20
years of professional experience
2
years of post-secondary education
Work History
Fonada (Shivtel Communications Private Limited)
Regional Head West
09.2022 - Current
Job overview
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Established team priorities, maintained schedules and monitored performance.
- Developed a collaborative culture, fostering teamwork and open communication throughout the region.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Participated in promotional opportunities and onboarding of new accounts.
- Cultivated a high-performance environment through effective goal-setting and ongoing performance monitoring.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Guided cross-functional teams for enhanced operational alignment and improved performance.
- Expanded market presence with targeted marketing campaigns and strong customer relationship building.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Established partnerships with industry leaders, expanding services offered and increasing market share.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Optimized resource allocation to maximize profits, reducing costs without compromising quality or service levels.
- Leveraged technology for improved operational efficiency, streamlining processes across multiple departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Streamlined processes by introducing best practices and performance metrics.
Door Sabha Nigam Limited, DSNL
Regional Manager
04.2021 - 09.2022
Job overview
- Championed cross-functional initiatives for enhanced employee engagement and retention.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Door Sabha Nigam Limited
Branch Manager
04.2019 - 04.2021
Job overview
- Identified growth opportunities with comprehensive market analysis.
- Optimized revenue generation strategies for sustainable growth.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Developed team members through mentorship and training to enhance skillsets.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Door Sabha Nigam Limited
Senior Manager
04.2015 - 04.2019
Job overview
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Door Sabha Nigam Limited
Assistant Sales Manager
02.2012 - 03.2015
Job overview
- Strengthened customer loyalty by addressing concerns promptly and personally.
- Utilized sales data to adjust tactics for maximizing team effectiveness.
- Implemented strategic initiatives to maximize product visibility.
- Formulated innovative sales strategies by analyzing market trends.
Reliance Communications
Revenue Enhancement Manager
02.2010 - 02.2013
Honesty Net Solutions (I) Private Limited
Business Development Manager
03.2009 - 02.2010
Job overview
- Immediate reporting to National Head & COO of the company
- Taking care of Maharashtra Region (Mumbai Branch, Pune Branch, Gujrat Branch & ROM) operations, Business Developmentetc..
- Facilitating discussions to elicit and understand business needs, requirements, transitioning items UAT and supported during deployment, driving end-to-end project management with senior stakeholders − Establishing a complex business strategy which concentrates on augmenting the revenue & achieving top-line profitability
- Developing, reviewing, and reporting on the business development division’s strategy, ensuring the strategic objectives are well understood and executed by the team − Administering Mumbai & Pune– Existing Business Revenue Enhancement and New Business Generation from Region
- Conceptualizing & implementing competitive strategies forgenerating sales and interpreting the competition to fine-tune marketing strategies − Directing the P&L activities of the vertical and impacting organization profitability through effective strategic and tactical management decisions − Front-leading wide variety of activities inclusive of: o Expanding business in B2B meetings, setting up sales targets for the products o Managing commercial documentation & shipment processes (providing with service delivery platform) − Managing business development division’s strategy, ensuring the objectives are well understood & executing by the team − Exploring new markets for promoting the company’s products in order to increase brand visibility − Identifying new business opportunities by mapping key decision-makers & Customer Executive requirements − Monitoring and evaluating the: o Performance of team members to ensure efficiency in process operations o Overall functioning of processes, identifying and recommending improvement areas and implementing adequate measures to enhance the customer satisfaction level
- Key Result Areas: − To increase the projected revenue growth by helping corporates about the various plans and increase the revenue
- Align internal MIS systems as well as customer facing processes to deliver fast response on their concerns
- Reduce churn in accounts as well non-pulsing /zero utilization, acquire new businesses while driving penetration of services in existing accounts
- Drive revenue enhancement as well as collections while managing stakeholders, tactically negating competition – leveraging strong customer relationships
- Increase ARPU/ revenue of the acquired customers, by assessing their usage/ revenue trends
- Work closely with the product management and sales teams –to develop and deliver value propositions mutually beneficial for the customer as well as Reliance
- Key Result Areas: − Identified and recruited new Business Partners and supported for growth ISP business − Conducted training for new & existing products for Business Partners team and thereby driving volume and revenue business − Engaged in pipeline management & product portfolio management, managed multi-product penetration- ILL and Data center collocation in existing set of accounts
IOL Netcom Limited
Assistant Manager
11.2007 - 03.2009
Hathway Media Vision
Assistant Manager Sales
11.2006 - 11.2007
Andromeda Marketing Pvt. Ltd
Sales Team Leader
11.2004 - 11.2006
Job overview
- SME & Corporate − Ensured on Business Partners profitability and Return of Investment − Responsible for timely handling concerns on after sales, like Retention & Collection
- Key Result Areas: − Identified new Corporate Business, Business Partners and supported for growth ISP business − Conducted training for new & existing products for Business Partners team and thereby driving volume and revenue business − Engaged in pipeline management & product portfolio management, managed multi-product penetration- ILL and Data center collocation in existing set of accounts − Ensured on Business Partners profitability and Return of Investment − Enhanced existing Business Revenue, Campaign Management at key corporate facilities − Performed Recruitment, Training and developed partners sales team & direct sales team resulting in business fulfilment − Ensured profitability and leveraged contacts in building Funnel and closures
- Key Result Areas: − Identified new Corporate Business growth selective location − Engaged in pipeline management & portfolio management, managed Broadband, Leased line & ILL − Ensured on Branch profitability and Return of Investment − Enhanced existing Business Revenue, Campaign Management at key corporate facilities − Performed Training and developed sales team for new sales recruitment − Ensured profitability and leveraged contacts in building Funnel and closures
- Key Result Areas: − To increase the projected revenue growth by educating customer about the Telecom and VAS offered by the company − Managed Sales & Marketing of Voice & Data Solutions to SME & Corporate Customers − Identified the prospective corporate customers and understanding their need for the cost-effective communication − Led a Direct Sales team of 11, managed WLL, PSTN etc… − Ensured team profitability and leveraging his contacts in increasing business efficiency along with training teams − Closely coordinating with the internal team targets and augmentation and timely service activations
Education
Vinayaka Missions Sikkim UniversityMumbai
MBA from Marketing
06.2017 - 05.2019
Pvt.Ltd, Head
Fonada from Shivtel Communications
University Overview
General Manager)
CAREER TIMELINE
Andromeda Marketing
associated with Tata
Teleservices IOL Netcom Limited Reliance Communications Fonada
Hathway Media Vision
Skills
- Strategic Business Planning
- New Business Development
- P&L Management/ Revenue
- Generation
- Upsell & Cross-sell
- Product Management
- Strategic Alliances &
- Partnership
- Key Account Management
- Market Research &
- Excellence
- Process Excellence
- Team Building & Leadership
- Languages Known:
- English, Hindi, Marathi, Telugu
Additional Information
- added brand names in 2022-2023 − Successfully achieved the highest sales in India in 2013 to 2022 with 100+% maximum revenue from Key accounts at DSNL − Played a pivotal role in increasing the penetration of into Corporate Accounts and must win in competition subscriber base − Introduced enterprise solutions Unified communication, App based concalls at DSNL and also orchestrated a special Incentive Schemes for the entire Field Sales Team in Region
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsTeam Building / Company RetreatsSinging
Listening to music and singing can heal the soul, boost your energy, and refresh your thought process.
Timeline
Regional Head West
Fonada (Shivtel Communications Private Limited)
09.2022 - Current
Regional Manager
Door Sabha Nigam Limited, DSNL
04.2021 - 09.2022
Branch Manager
Door Sabha Nigam Limited
04.2019 - 04.2021
Vinayaka Missions Sikkim University
MBA from Marketing
06.2017 - 05.2019
Senior Manager
Door Sabha Nigam Limited
04.2015 - 04.2019
Assistant Sales Manager
Door Sabha Nigam Limited
02.2012 - 03.2015
Revenue Enhancement Manager
Reliance Communications
02.2010 - 02.2013
Business Development Manager
Honesty Net Solutions (I) Private Limited
03.2009 - 02.2010
Assistant Manager
IOL Netcom Limited
11.2007 - 03.2009
Assistant Manager Sales
Hathway Media Vision
11.2006 - 11.2007
Sales Team Leader
Andromeda Marketing Pvt. Ltd
11.2004 - 11.2006
Pvt.Ltd, Head
Fonada from Shivtel Communications
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