Ravi Raghavan
Director IT/Cloud Consulting
Bengaluru
Summary
Decisive, strategic, and performance-driven professional, leading senior level assignments as Cyber Security Head, Director of Security, Cloud consulting with an organization of high repute. PROFILE SUMMARY An accomplished techno-functional professional with experience of over 27 years in Cyber Security, Cyber Resiliency, Information Security, Data Privacy, Cloud Technology, Digital Transformation, Business Continuity and Disaster Recovery; advising executive management on the business risk from IT, Cyber Security, Data Privacy, and Business Continuity areas Expertise in managing complex projects and orchestrating multinational teams that spans multiple areas in Resilience, Cyber/Information Security, Cloud computing, Compliance, Business Continuity, Disaster Recovery, Data Privacy and Quality management. Skilled in leading client resiliency transformation Dynamic Director oversees every facet of production with strong project management and decision-making skills. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, film crew management and innovative solution development. Committed to creating engaging and meaningful content for viewers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
35
35
Certifications
3
3
Language
Work History
Director IT/Cloud Consulting
Kyndryl Solutions / IBM India Pvt Ltd
Bengaluru
02.2017 - Current
- Security and Resiliency Services
- Key Result Areas:
- Acting as the Delivered Advisory and implementing services on cyber resilience and security by understanding client’s pain points to transform the resiliency and security posture
- Coordinating with clients like CCAD, the Emirates, the UAE Ministry of Interior, and National Informatics Centre, Maaden in KSA, Sidra in Qatar, National Bank of Egypt (NBE), Vietcom Bank (VN) and Water Corporation (AUS) necessitated extensive travel throughout various regions
- Executing projects globally on Cybersecurity & business resiliency for transforming the client business by understanding their challenges and developing strategy to mitigate the same
- Assigning the team with SMEs from different countries after the contract is signed
- Developing offerings as part of the go-to-market strategy and enabling the sales team on new offerings
- Redesigning the resiliency and threat landscape for clients to reduce business risk from pain points and contributed to the success of their businesses
- Understanding the client's business processes and enabling their IT services related to industry sector and proposing optimal solution in accordance with industry best practices, standards, and regulatory requirements within the client's budgetary constraints
- Spearheading a team size of 80 to 115 team members across different geographies like Europe, MEA, APAC, Australia to deliver the business resiliency consulting services
- Formulated Information Securities plans & policies for meeting organizational requirements and ensuring positive response to wider security initiatives; focusing on information-related security risk, policies and work
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Chief Information Security Officier
Neovia Logistics
Bengaluru
08.2015 - 02.2017
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
General Manager - Risk and Compliance
Capgemini India Private limited
Bengaluru
06.2010 - 08.2015
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Collaborated with cross-functional teams to develop innovative solutions.
- Formulated policies and procedures to streamline operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Senior Manager
Risk and Security Management
Bengaluru
05.2007 - 06.2010
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Recommended and implemented successful strategies to maximize revenue.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Identified cost improvement changes and cost savings plans to increase company savings.
Manager
Celstream Technologies Ltd
Bengaluru
06.2000 - 05.2007
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Systems Engineer
Tektronix Inc
Bangalore
02.1999 - 05.2000
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Performed cost-benefit and ROI analyses for proposed systems.
- Delivered helpdesk service and support to customers.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Collaborated with executive team to define business requirements and systems goals.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Created system design models and specifications to support system programmers and development teams.
- Analyzed security logs to determine and alleviate network threats.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Customer Support Engineer
Patni Computer Systems Pvt. Ltd
Bangalore
02.1996 - 02.1999
- Explained complex technology-related issues in understandable terms to customers.
- Answered incoming support inquiries via chat, phone and email.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Management Program
American Business Management And Technology College, Switzerland
Switzerland 07.2018 - 12.2023
Master of Technology - Computing Systems & Infrastructure
BITS Pilani
India 07.2020 - 01.2022
MBA - IT
Sikkim Manipal University
India 08.2006 - 07.2008
Bachelor of Engineering - Computer Science
Bangalore University
Bengaluru, India 07.1989 - 04.1994
Skills
Business/Digital Transformation & Automation
Cross Country Leadership & Team MgmtStrategic PlanningCompliance MgmtCyber / Business ResiliencyCyber SecurityCrisis Managament
Security Audit OperationsRisk Mgmt / AssessmentIncident / Vulnerability MgmtDesigned and Developed Cyber resiliency assessment, cyber rapid risk assessment offerings, and Resiliency program design that were successfully launched on the market and attracted a substantial number of customers, resulting in a significant increase in revenue for the Business resiliency unit as part of the Go-to-market strategyParticipated in account planning, marketing and sales initiatives, proposal and fee creation, engagement management, deliverable review and quality assurance, and performance reviewsAug’15 – Feb’17: Neovia Logistics Pvt Ltd, Bengaluru as Chief Information Security Officer (CISO) – Enterprise IT Security and Risk ManagementAnalyzed ‘voice of the customer’ and developed mechanisms for sensing adoption and usage patterns of consumer technologies by end users so that policy can align with needHeaded the Information Security team in the delivery of operational, established the Information Security functions; developing organization chart and job descriptions, followed by training team membersEvaluated internal control systems / procedures, prepared reports with a view to highlight the shortcomings and implementing / suggested necessary recommendations; devised & effectuated risk policies & managed wide risks & implementing effective mechanisms to mitigate the sameAdministered structured analysis of risk data in relation with the process flows; drove the implementation of Information / Cyber Security strategy, policy, procedure and guidelines across the organizational structurePromoted information security culture by creating awareness delivering various types trainingMonitored enterprise security, business continuity management and risk policies, supervising vendor risks, and influencing user behaviorIntegrated governance, risk & compliance with business functions to preserve & enhance business valueProvided consultancy and oversight to the business, alliances, ensuring proper information security clearance in accordance with established organizational information security policies and proceduresLed team to establish Business continuity management expertise in carrying out BIA, developing the continuity strategy, developing BCP, Disaster Recovery Plan, Crisis Management Plan, training, conduct various BCP test and analyzing lessons learntGoverned the selection, development, deployment, monitoring, maintenance and enhancement of the organization’s security technologyEstablished internal audit function and manage internal audit program, client audits, SOC audit and other external IT auditsCreated and implemented an internal privacy program to comply with changes in applicable data privacy laws Responsible for advising the leadership’s team on impact due to change in the privacy lawsPrepared the organization for SOC auditEstablished Cyber security team was established at enterprise level to rollout ISMS framework and business Continuity Management system at enterprise levelJun’10 - Aug’15: Capgemini Business Services Pvt Ltd, Bengaluru as General Manager Head of Risk & Compliance – Asia Pacific and Global BPOITLed Information security assurance, business continuity management, quality management and fraud prevention program for India China, Australia and Poland as part of Financial and Accounting business unitSupervised a team of professionals across APAC region including Australia, Poland, Brazil, Frankfurt & GuatemalaDesigned & architected integrated management system in accordance with ISO 9001, ISO 27001, ISO 22301 & SOCEstablished Information Security, Business continuity management and lead the operations centre in China, Australia, India and Brazil for achieving ISO 27001 and ISO 22301 certificationHeaded team to establish Business continuity management expertise in carrying out BIA, developing the continuity strategy, developing BCP, Disaster Recovery Plan, Crisis Management Plan, training, conduct various BCP test and analysing lessons learntReviewed entity control environment and entity level processes including IT policies & control and enterprise risk managementMapped client’s needs and conducted gap analysis to devise a cost-effective end-to-end IT security solution to maximize the value perception of the customerContributed towards building an architecting network for new clients and designed a SOC (Security Operations Center)May’07 – Jun’10: Dell Perot Systems Pvt Ltd, Bengaluru as Senior Manager – Risk & Security ManagementSupervised teams of security professionals across sites in India & China centersDrove the security forum to address the information security & business continuity initiatives & issues in accordance with industry best practice standard frameworks (ISO 27001)Monitored incident response planning as well as the investigation of information security breaches, and assisted with disciplinary & legal matters associated with such breaches as necessaryEstablished Business continuity management; BIA, developed the continuity strategy, BCP, Disaster Recovery Plan, Crisis Management Plan, training, conduct various BCP test and analysing lessons learntReviewed existing systems & procedures; designed internal controls/quality audit checks for various operational areas for achieving higher operational efficiency, resource rationalization and cost reductionAdministered life cycles of information security policies, standards, and procedures; supplied strategic assistance in defining & determined the balance between organizational business needs and Information Security requirementsSupervised Information Security projects based on the ISO 27001 frameworkConducted periodic risk assessment to arrive at a list of high risks and developed mitigation strategy in coordination with client or project manager; designed Security Architecture for the client’s Data Center & Security solutions as per clients’ requirementsDeveloped BCP based on the BIA report and conduct BCP/DR testUtilised technical expertise in defining policies, NAT and anti-spoofing for internal and external networksStrategic planning
Project Management
Business administration
Business Development
Verbal and written communication
Strategies and goals
Budgeting
Contract Management
Certification
Google Certified Cloud Digital Leader in 2023
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Master of Technology - Computing Systems & Infrastructure
BITS Pilani
07.2020 - 01.2022
Management Program
American Business Management And Technology College, Switzerland
07.2018 - 12.2023
Director IT/Cloud Consulting
Kyndryl Solutions / IBM India Pvt Ltd
02.2017 - Current
Chief Information Security Officier
Neovia Logistics
08.2015 - 02.2017
General Manager - Risk and Compliance
Capgemini India Private limited
06.2010 - 08.2015
Senior Manager
Risk and Security Management
05.2007 - 06.2010
MBA - IT
Sikkim Manipal University
08.2006 - 07.2008
Manager
Celstream Technologies Ltd
06.2000 - 05.2007
Systems Engineer
Tektronix Inc
02.1999 - 05.2000
Customer Support Engineer
Patni Computer Systems Pvt. Ltd
02.1996 - 02.1999
Bachelor of Engineering - Computer Science
Bangalore University
07.1989 - 04.1994