RAVI Raikar (ravidn)

• As an associate mentor, I supported 8+ new hire batches, offered effective coaching, mentoring, feedback, and Andon support for all new hire associates undergoing new hire or upskill training, and played a crucial role in fostering positive performance outcomes during their initial phases within the SP Support role at Amazon.

• Conduct comprehensive quality audits of customer interactions across multiple channels, ensuring adherence to standard operating procedures and quality guidelines.

• Guide and deliver comprehensive feedback to associates, enhancing quality scores

• Analyze performance trends and identify root causes of defects, implementing solutions that improve team efficiency.

• Generate and present detailed performance reports to management, highlighting key metrics and improvement opportunities.

• Successfully handle complex seller inquiries while maintaining a 100% satisfaction rate.

• Collaborate with cross-functional teams to implement process improvements and best practices.