Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Ravi Rakesh

Ravi Rakesh

Bangalore

Summary

A versatile performer and a thorough management professional with 8 years of work experience and capabilities across different operations and organizations.

Good track record of 5 years in Global mobility working on Initiations, Assignment Cost estimation, new client Implementation, COLA and Lump Sum calculations, Expense processing, process improvement, team management and stakeholder management.

Overview

8
8
years of professional experience

Work History

Team Leader

SIRVA BGRS
Bangalore
04.2023 - Current
  • Lead a team that work on Global Mobility Compensation services like Assignment Cost Estimation, COLA/Lump sum calculation, Expense Management,COC and taxation.
  • Audit Cost Estimates, COLA/Lump Calculations, Actual vs Accrual reporting, Track TEQ payments and prepare Monthly team Metrics.
  • Familiar with Equus APRO, Runzheimer, AIRINC, Zendesk & Mercer.
  • Part of Implementation team that works on Implementing newly acquired clients and clients transitioned from US to India by setting up process guidelines for Assignment Cost Estimation.
  • Regularly worked on Process improvement ideas by working on Cost-benefit Analysis for proposed changes, monitoring implemented solutions, Documentation of data and, managing testing cycles, including test plan creation and co-ordination of user acceptance testing.
  • Handle all customer relations issues in a gracious manner and in accordance with company policies. Ensure to keep the customer engaged regularly, build, and manage client relations.
  • Coordinate work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations
  • Resolve employment-related disputes through proactive communication
  • Setting up the new initiation requests into IGP that maintains the end-to-end mobility of an expatriate.
  • Creating relocation related documents-assignment guides and payroll forms; customized based on assignees/client requirements.
  • Ensuring delivery of high quality, customer focused service to the client.

Global Mobility Consultant

SIRVA BGRS
Bangalore
09.2019 - 03.2023
  • Initiating new global assignment for Employee for Americas, EMEA and APAC region.
  • Act as 1st point of contact (File manager/Consultant) from end-to-end global mobility assignment cycle.
  • Pre and Post Briefing Calls with Employee on their assignment, briefing them about the eligible services and benefits on assignment.
  • Coordinating with Onshore HR Manager, Employees, Stakeholders, Consultants, Vendors, and internal team on various assignment activities
  • Process transition and providing training to new colleagues
  • Preparing Employee's Guide and Letter of Assignment, Contract letter, Addendum and other Client Specific form on Long Term, Short Term, Permanent Term and Localization moves on all regions.
  • Initiating various assignment services referrals like Household Goods, Immigration, Language training, Temp living, Tax and Healthcare service during employee's Start of assignment, End of assignment and Extension. Serves as a trusted advisor in the mobility programs across a client base, learning and understanding about available services, and translating those services confidently when speaking to each individual customer’s needs.
  • Manages a high volume of customer files seamlessly, and across varied clients and locations, to ensure excellent customer service and satisfaction.
  • Expertise in expense management, supplier invoicing and vendor management.
  • Partners internally with other customer support teams (Global Customer Support, Home Sale Services, Client Accounting, Client Financial Services, Revenue assurance team and other support teams as required) to ensure all customer needs are promptly met, coordinating, and responding as a single support team for the customer.
  • Supports customer and client needs with a focus on quality, accuracy, and timeliness to achieve zero financial write offs.

Senior Process Executive – US Mortgage

Cognizant technology solutions
Bangalore
04.2016 - 09.2019
  • Reviewed, Verified, examined, loan document and provided excellent communication and problem-solving skills.
  • Researching & Locating customers missing mortgage payments made through various channels.
  • Research and provide resolution within SLA to meet company standard.
  • Taking ownership of each customer complaint while empathizing and prioritizing customer needs.
  • Working proactively with maintaining effective time management.
  • Participate in Weekly Business Review calls on weekly basis with the stake holders to discuss the challenges and understand the process updates. Help the team on new scenarios, challenges, and process updates.
  • Mentoring new joiners.

Education

B.Com - Accounting

Calcutta University
Kolkata
01-2013

HSC - CBSE

DAV Public School
Jharkhand
01-2010

SSC - ICSE

St. Xavier's English School
Jharkhand
01-2008

Skills

  • Process Improvement
  • Assignment Cost Estimation
  • Assignment management
  • Critical Thinking
  • Management Skills
  • Problem Solving

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

  • Passionate Traveler,
  • Music,
  • Sports
  • Cooking
  • Photography

Timeline

Team Leader

SIRVA BGRS
04.2023 - Current

Global Mobility Consultant

SIRVA BGRS
09.2019 - 03.2023

Senior Process Executive – US Mortgage

Cognizant technology solutions
04.2016 - 09.2019

B.Com - Accounting

Calcutta University

HSC - CBSE

DAV Public School

SSC - ICSE

St. Xavier's English School

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Ravi Rakesh