Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
AccountManager
RAVI RANJAN

RAVI RANJAN

Hotel,Multiplex,Restaurants,Events
Indore,Madhya Pradesh

Summary

Responsible for improving efficiency and increasing departmental profits while managing the company’s overall operations. Oversee several elements in a business, including hiring staff, operating budgets, and launching price promotions that could attract more customers. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Unit General Manager Operations

Inox Leisure Ltd.
Indore
11.2019 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Daily property round with HOD's

    Ensure all HOD's submit their daily plan of action in meetings
  • Monitor and maintain daily performance records and analysis of MIS reports across all
    departments
  • Conduct property round and ensure standards in all operational areas
  • Check standards in all service areas to ensure delivery of quality services ( high
    levels of interaction

Food & Beverage Manager

The Lemon Tree Premier Pune
10.2018 - 12.2019
  • Planning of day to day operations. analyzing guest complains and make better planning for next day
  • Menu Planning
  • Sales call , Event Planning,Event Execution,Celebrity Planning
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.

Restaurants Operation Head

The St Regis Mumbai
10.2014 - 05.2018
  • Understanding VIP movements,estimate footfall for the day and plan manpower
  • Recruiting, training and supervising staff.
  • Agreeing and managing budgets.
  • Creating staffing roaster
  • Planning menus.
  • Ensuring compliance with licensing, hygiene and health and safety legislation.
  • Promoting and marketing the business.
  • Overseeing stock levels and ordering supplies.
  • Provided strategic oversight on major projects ensuring timely completion within budget constraints.
  • Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
  • Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.

Restaurant Manager

RENAISSANCE MUMBAI HOTEL
Mumbai
06.2013 - 10.2014
  • Hire and onboard new wait staff and baristas
  • Train employees on drinks preparation and proper use of coffee equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
  • Advise staff on best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy

Assistant Restaurant Manager

RENAISANCE MUMBAI HOTEL CONVENTION CENTRE & MARIOTT EXECUTIVE APARTMENTS
10.2010 - 06.2013
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand
  • Supervised all areas of restaurant to keep it clean and well-maintained
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels
  • Conducted regular meetings with staff to discuss performance and address any issues
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes

COORDINATOR(F&B)

TAJ NORTH GOA
05.2005 - 03.2008
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
  • Planning and preparation for the entire day shift.
  • Staff Briefing
  • Training for New staff
  • Highest customer service

Education

3 Years Hotel Management - Food and Beverage - Hotel, Motel, And Restaurant Management

NSHM Academy Durgapur
DURGAPUR
01.2002 - 04.2005

Skills

Excellent Leadership

Certification

3 Years Diploma in Hotel Management

Accomplishments

  • Highest Food spend per head recorded by Multiplex beating all past years record
  • Mystery Audit - Service - 95+% recorded every month
  • Successfully handled security and Fire safety department without prior experience
  • Highest footfall recorded in Year 2010 by Lake View Cafe
  • Restaurant Manager of the year in 2013

Additional Information

I am basically from Muzaffarpur City in Bihar, My father is retired Tecaher from Kendriyya Vidyalaya,

Iam married and I have two Daughter,

I have worked in different part of India and have the experience to manage all type of guest and employees.

I have worked in Goa, Mumbai, Pune, Indore and have done my Industrial Training in Hyderabad.

Timeline

Unit General Manager Operations

Inox Leisure Ltd.
11.2019 - Current

Food & Beverage Manager

The Lemon Tree Premier Pune
10.2018 - 12.2019

Restaurants Operation Head

The St Regis Mumbai
10.2014 - 05.2018

Restaurant Manager

RENAISSANCE MUMBAI HOTEL
06.2013 - 10.2014

Assistant Restaurant Manager

RENAISANCE MUMBAI HOTEL CONVENTION CENTRE & MARIOTT EXECUTIVE APARTMENTS
10.2010 - 06.2013

COORDINATOR(F&B)

TAJ NORTH GOA
05.2005 - 03.2008

3 Years Hotel Management - Food and Beverage - Hotel, Motel, And Restaurant Management

NSHM Academy Durgapur
01.2002 - 04.2005

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RAVI RANJANHotel,Multiplex,Restaurants,Events