Summary
Overview
Work History
Education
Skills
Timeline
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Ravi Ranjan

Ravi Ranjan

New Delhi

Summary

Working as a Assistant Manager-operations ,handling Pan India clients for North Region with Approx 500 and plus employees across Delhi NCR & Outer Locations,with total value of 1.2cr/month.Completed Management training programme infacility industry and good experience in managing Sites of different industries.Expert in quality deliverables and management,Scheduling and meeting with clients to ensure proper SOW is delivered at site.collecting monthly feedback from the customer and work along with the team to address the concern on time.

Overview

7
7
years of professional experience

Work History

Assistant Operations Manager

UDS
04.2024 - Current
  • Team coordination, planning to achieve the target.
  • Creating opportunities in cross-selling to increase the revenue of the branch.
  • Creating new business leads in the market and working closely with BD professionals to convert the opportunity into business.
  • Client meeting to overview the service, and worked with the team to take corrective action and ensure client satisfaction.
  • Participating in the monthly MMR to add value to services.
  • Ensuring proper Standard of Facilities should be delivered at site.
  • Providing training to the employees about work ethics and uses of tools as Tackles.
  • Uses of chemical, safety protocols etc.
  • Collecting attendance from site and process for payroll.
  • Invoice submission.
  • Handling 40 customers and Approx 500 employees, with a total revenue of 1.2 Cr per month.
  • Quality audit of each site to identify the Gap and make a strategy along with team and ensure proper implantation of planning.
  • Track down the daily manpower report.
  • Meeting with clients, whether physically or virtually, understanding their challenges, and addressing them with a proactive approach.
  • Transition of new site.
  • Addressed and resolved customer complaints in an efficient, effective, and timely manner.

Area Relationship Manager

Dusters Total Solutions Services
08.2021 - 04.2024
  • Resource management, manpower hiring and completing their joining formalities.
  • Timely attendance submission to payroll for timely wages disbursement.
  • Providing training sessions to down the line team.
  • Meeting with client to ensure proper SOW deliverables on site.
  • Invoice submission and ensure timely collection.

Operations Executive

Dusters Total Solutions Services
07.2019 - 07.2021
  • Worked as a facility manager at multiple site work with ground team to ensure quality of the site.
  • Making roster and scheduling task of the team.
  • Taking round with supervisor and identify improvement area and working closely with team till closer.
  • Providing training, the use of machines and chemicals.
  • Organizing monthly evaluation test for down the line team and creating opportunities for talented candidates.

Management Trainee

Dusters Total Solutions Services
06.2018 - 05.2019
  • Worked on the floor with the supervisor to understand the service requirement.
  • Learn how to operate machines, and their uses, chemicals and their dilution.
  • Floor maintenance, checklist implementation, washroom cleaning, color coding.

Education

B.S.C - Hospitality and Hotel Management

College Institute of Hotel Management (IHM
Hajipur, Patna
03-2018

Skills

  • Administration
  • Quality Control
  • Management
  • Excel
  • PowerPoint
  • Leadership
  • Communication
  • Mail Management
  • Client Handling
  • MS Office

Timeline

Assistant Operations Manager

UDS
04.2024 - Current

Area Relationship Manager

Dusters Total Solutions Services
08.2021 - 04.2024

Operations Executive

Dusters Total Solutions Services
07.2019 - 07.2021

Management Trainee

Dusters Total Solutions Services
06.2018 - 05.2019

B.S.C - Hospitality and Hotel Management

College Institute of Hotel Management (IHM

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Ravi Ranjan