Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RAVI RANJAN JHA

RAVI RANJAN JHA

Senior Center Manager ( SPA & Salon )
Agra

Summary

Senior Center Manager with 7 years of experience in Hospitality SPA and Wellness industry providing exceptional service to clients through customized body and skin treatments. Consistently exceeds sales targets by proactively offering additional services to maximize sales. I have worked with multiple Five Star hotels like Novotel, Grand Mercure , IBIS , Radisson , Courtyard by Marriott & Many more properties.

Overview

12
12
years of professional experience

Work History

Center Manager ( SPA & Salon )

Tattva Wellness
02.2020 - Current
  • Developed and implemented spa services policies, procedures and standards
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems
  • Conducted regular staff meetings to ensure consistency in service delivery
  • Created menus of treatments and packages that were attractive to customers
  • Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa
  • Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities
  • Maintained high standards of cleanliness throughout the facility while adhering to safety regulations
  • Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment
  • Analyzed financial data to determine areas needing cost reduction or profit improvement
  • Resolved customer complaints in a timely manner.
  • Kept well-stocked reception areas to increase add-on sales of spa and beauty products, aiding revenue growth.
  • Reported on monthly spa performance figures to identify weak spots and implement improvement strategies.
  • Spotted gaps in treatment calendars and promoted booking opportunities to customers to achieve full schedules.
  • Promoted guest and member services to increase repeat business and maximize customer enjoyment.
  • Verified sufficient stock levels of linen, robes and slippers to replenish changing rooms with fresh supplies.
  • Marketed special offers and seasonal promotions to increase spa attendance and grow customer bases.
  • Modernised company structure and policies to meet changing market demands.
  • Assessed hair and scalp health to evaluate texture, quality and quantity, recommending ideal treatments and products.
  • Scheduled employees and oversaw customer appointment calendar to manage shifts and attain complete workforce.
  • Addressed customer problems quickly to meet service standards and increase loyalty and satisfaction.

Spa and Wellness Manager

Aromathai Spa Pvt. Ltd
01.2018 - 01.2020
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Created customized treatment plans for clients based on their individual needs and preferences.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Recorded product sales into spa's weekly income report.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Greeted spa guests warmly to create positive first impression of establishment.

Store manager

Lenskart
03.2016 - 01.2018
  • Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Coached and mentored store team members to achieve multiple promotions.
  • Oversaw stocktakes to achieve accurate inventory and pricing.
  • Delivered quality service with friendly and professional demeanour.
  • Completed audits and risk assessments to achieve regulatory compliance.
  • Trained and supervised team to deliver on store sales targets.
  • Briefed team on product and promotion changes to support upselling.
  • Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
  • Evaluated team performance and handled disciplinary actions.
  • Forecasted sales performance to efficiently budget and order stock.
  • Built store brand through successful advertising and visual merchandising strategies.

Sales Executive

Gem Opticians Pvt Ltd
07.2012 - 02.2016
  • Used open-ended questioning to understand customer needs and recommend appropriate products.
  • Worked flexibly across multiple customer access points.
  • Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
  • Displayed outstanding personal presentation and customer service in customer-facing role.
  • Resolved customer queries using active listening and problem-solving skills.
  • Used downtime to clean store floor, rearrange product displays and restock shelves.
  • Worked checkout and floor sales during peak seasonal trade periods.
  • Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
  • Advised customers on current company products and services available, tailoring advice to suit customers' needs.
  • Monitored industry patterns and trends in merchandising and learnt new sales techniques and best practices for acquiring and retaining clients.
  • Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions.

Education

Bachler of Commerce - Accounting And Finance

Lalit Narayan Mithila University
Darbhanga, Bihar
2012

Higher Secondary - Accounting And Finance

Bihar Secondary Examination Board
2009

Diploma in Computer Application - Advance Excel, Tally 9, Quick Book , WMS, CRM

APTECH Technology
Delhi South Extension
2014

Skills

    Supply & Stock management

    Health and Safety regulations

    Customer Service & Retail management

    Active selling and Upselling

    Sales and marketing & Business development

    Recrements & Training and Development

    Hygiene policies & Facility management

    Project planning and coordination & Rapport building

    Knowledge of billing software Micro , Billiez , MIO salon , Quick Book , Touché , Symphony , Opera PMS ,

    Negotiation techniques

    Problem-solving

    MS Office , MIS reporting and making KRA , SOP , KPI

Languages

Hindi
English

Timeline

Center Manager ( SPA & Salon )

Tattva Wellness
02.2020 - Current

Spa and Wellness Manager

Aromathai Spa Pvt. Ltd
01.2018 - 01.2020

Store manager

Lenskart
03.2016 - 01.2018

Sales Executive

Gem Opticians Pvt Ltd
07.2012 - 02.2016

Bachler of Commerce - Accounting And Finance

Lalit Narayan Mithila University

Higher Secondary - Accounting And Finance

Bihar Secondary Examination Board

Diploma in Computer Application - Advance Excel, Tally 9, Quick Book , WMS, CRM

APTECH Technology

Similar Profiles

CREATE PROFILE
RAVI RANJAN JHASenior Center Manager ( SPA & Salon )