ravi Ravi Ratahan
Financial advisor
Hyderabad,TG
Summary
Seeking a responsible position in your organization and to work to the best of my potential for the growth of the organization and to improve my knowledge with my experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Physical education specialist
FITS KIDS EDUCATION PVT LTD
04.2018 - 05.2020
- Maintaining a good relationship with management/customer
- Renewal of the contracts/sales of the program
- Awarded as best trainer and best employee of the year
- Conducted multiple events/training sessions for students.
L1 support engineer
Pragmaticplay india pvt ltd
12.2021 - 07.2022
- Raising tickets in jira
- Follow up's of tickets and closing tickets
- Giving tech support and customer support
- Running all DM's machines with different IP's
- Running tables with scripted codes
- Worked with backhand java
- Solving problems through calls, mails, and chat.
- Maintained up-to-date knowledge of industry trends and developments, applying this understanding to provide better support to clients.
- Enhanced team efficiency with thorough documentation of support tickets and resolutions.
- Improved customer satisfaction by quickly addressing and resolving technical issues.
Sr customer care representative
SykEs India Pvt ltd
09.2021 - 09.2022
- Taking calls to help them with the covid test
- Raising tickets if there is an issue
- Verification of details before the customer takes the test
- Approves the test under Federal government and health council
- Interpretation of Covid results
- Letting them know the free treatment and hospitals assigned.
- Assisted in the development of training materials for new hires, improving onboarding processes.
- Mentored junior representatives in best practices for exceptional customer service delivery.
Financial Advisor
HSBC
10.2022 - Current
- supporting customers on the quarries
- performing KYC. Reminding about the dues dates to make payments on time.
- within three mont was moved to AGENCY team as AMO on STA for eight months.
- good experience to handle a team working with to achieve the assigned targets.
- was successfully achieve the additional target for two years.
- Moved Financial guidance team as Debit Counseling Officer.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post retirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Education
B.COM -
WESLEY DEGREE COLLEGE (OSMANIA UNIVERSITY)
INTERMEDIATE - undefined
KENDRIYA VIDYALAYA BOLARUM
SSC - undefined
KENDRIYA VIDYALAYA BOLARUM
Skills
Quick learner and dedicated in getting the job done
Courteous and professional
Work effectively in a diverse group of people
Ambitious and Hardworking, committed to excellence
Innovative and Creative
Have good communication skills
Willing to accept challenges and goals that your organization would assign
Customer Service
Accomplishments
- Nationals in volleyball
- Played hockey for Karnataka hockey association
- Achieved NCC "C" certificate
- Attended RDC (Republic Day Parade)- 2016
- YEP (International youth Exchange program)- Bhutan- 2016
- Senior National in multiclass sailing companionship- 2016
Personal Information
Date of Birth: 06/03/1994
Disclaimer
I hereby declare that all the information above stated is true to the best of my knowledge and belief.
Additional Information
Iam a Nationals volleyball Player · played hockey for karnataka hockey association ·
Achieved NCC “C” certificate. ·
Attended RDC (Republic Day Parade)- 2016 · YEP (International youth Exchange program)- Bhutan- 2016 ·
Senior National in multiclass sailing companionship- 2016
Secured all india gold medal in firing in 2016.
Attended Sailing expedition fro goa to mumbai
Timeline
Financial Advisor
HSBC
10.2022 - Current
L1 support engineer
Pragmaticplay india pvt ltd
12.2021 - 07.2022
Sr customer care representative
SykEs India Pvt ltd
09.2021 - 09.2022
Physical education specialist
FITS KIDS EDUCATION PVT LTD
04.2018 - 05.2020
B.COM -
WESLEY DEGREE COLLEGE (OSMANIA UNIVERSITY)
INTERMEDIATE - undefined
KENDRIYA VIDYALAYA BOLARUM
SSC - undefined
KENDRIYA VIDYALAYA BOLARUM