Ravi Sabharwal
Customer Service Management
Ghaziabad
Summary
A "Performance Driven Professional" bringing in rare level business acumen and record of achievements developed in 10+ years' career in BPO Operations, Process Management, and Customer Service Operations, Team management
• Expertise at managing entire process operations with an aim to accomplish corporate plans & goals.
• Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence.
Adroit in ensuring delivery of high-quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services.
• Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management
Overview
8
8
years of professional experience
3
3
Languages
Work History
Operations Head
Attainet Services private limited
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Established quality customer relationships through consistent delivery on commitments.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Worked with clients to guarantee satisfactory product specifications prior to production.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
Sr. Manager - Service Delivery & Service Management
realme Telecommunication India Co. Ltd
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Consistently met or exceeded annual performance targets set by senior leadership.
Manager - Service Delivery & Service Management
Huawei Telecommunication India Co. Ltd.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales - On Trade & Syndicate
Carlsberg India Pvt Ltd (Randstad)
10.2015 - 09.2016
- Organized successful group sales presentations, leading to increased interest in our products from local businesses.
- Trained new hires on essential job functions including product knowledge, selling strategies, and CRM software utilization.
- Mentored junior colleagues, sharing best practices while promoting a collaborative environment amongst the sales team.
- Exceeded sales targets through proactive outreach to potential clients and effective relationship-building techniques.
- Developed strong relationships with key industry partners, resulting in increased referrals and new business opportunities.
- Stayed informed on industry trends and competitor activity, leveraging this knowledge to strengthen our position within the market.
Service - Team member -India Market
Motorola Mobility India (Q Six)
Team leader- (Vendor Operations)
Click2resume.com
Customer Care Executive
Vodafone UP East Region
Subject Matter Expert
Motorola Mobility India
03.2012 - 12.2012
Associate
I Energizer
06.2008 - 03.2012
Education
B. Com - Buissness Accounting
Manomanyam University
DelhiSkills
Performance Management
Process Management
Team Management
Vendor Management
Client Services
MS Office
Personal Information
Date of Birth: 08/28/85
Timeline
Sales - On Trade & Syndicate
Carlsberg India Pvt Ltd (Randstad)
10.2015 - 09.2016
Subject Matter Expert
Motorola Mobility India
03.2012 - 12.2012
Associate
I Energizer
06.2008 - 03.2012
Operations Head
Attainet Services private limited
Sr. Manager - Service Delivery & Service Management
realme Telecommunication India Co. Ltd
Manager - Service Delivery & Service Management
Huawei Telecommunication India Co. Ltd.
Service - Team member -India Market
Motorola Mobility India (Q Six)
Team leader- (Vendor Operations)
Click2resume.com
Customer Care Executive
Vodafone UP East Region
B. Com - Buissness Accounting
Manomanyam University
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