Ravi Sagar
Shimoga
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Team Leader
Flipkart
Udupi
09.2021 - 05.2023
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Held daily staff meetings to review performance updates, discuss issues, and brainstorm solutions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conducted periodic off audits to ensure accuracy and accountability of office assets.
Senior Assistant
DXC Techonology
Shimoga
04.2014 - 01.2018
- Developed strong relationships with Clients through excellent communication skills.
- Coordinated and managed special projects, ensuring completion within established timelines and specifications.
- Monitored and responded to executive emails, prioritizing urgent communications and facilitating timely responses.
- Developed and maintained relationships with Clients and stakeholders to support business objectives.
- Provided training and guidance to junior administrative staff, enhancing team skills and performance.
- Organized and facilitated high-level meetings, including preparing agendas and taking minutes.
- Reviewed and approved vendor invoices.
Process Executive
Infosys BPO Ltd
Shimoga
11.2012 - 04.2014
- Maintained quality control standards by monitoring the performance of process operations.
- Created detailed reports to track progress, analyze results, and identify issues with existing processes.
- Monitored clients feedback to ensure clients satisfaction with services provided.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Liaised with clients, addressed inquiries, handled meeting requests and answer queries of clients to provide outstanding clients feedback.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Education
BBA - Business Administration And Management
Kuvempu University
Shimoga, KA04-2011
Skills
- Coaching
- Shift Scheduling
- Mentoring
- Work Planning
- Technical Support
- Client Service
Accomplishments
· Completed T-100 Banking Certification test – Infosys.
· Certified in CTM (Certified Transaction Monitoring) – Quality training – Infosys.
· Trained in Yellow Belt-Fundament’s data analysis and Root Cause Analysis – Infosys.
· Trained for 5 Thinking HATS program – DXC Technologies.
· Acknowledged appreciation for achieving high production with quality in team.
· Awarded as a true SPARK for taking initiate of team handling and training for the newcomers.
· Awarded as a STAR PLAYER for clearing the backlogs in a short period of time.
· Provided process development ideas and approved, implemented through KAIZEN.
· Received appreciation from clients for handling the issues and management for short time span deliveries.
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Team Leader
Flipkart
09.2021 - 05.2023
Senior Assistant
DXC Techonology
04.2014 - 01.2018
Process Executive
Infosys BPO Ltd
11.2012 - 04.2014
BBA - Business Administration And Management
Kuvempu University