RAVI SHAH

• Collaborated with various business vertical viz. fulfillment facilities, logistics, POS, finance, tech-infra, marketing and customer support teams to finalize the roadmaps with different POD heads.
• Leading & consulting technology PODs for fulfillment, supply chain and international expansion
• Prioritizing/de-prioritizing roadmap in order to achieve business goals and metrics.
• Reviewing documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Reduced project downtime with quality product inspections.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Analyzed metrics to measure product performance.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Leading Tech OKRs, collaborating and executing with team members and team leads.

• Determined B2B business plan, product solution, mission statement, and vision.
• Devised processes to boost long-term business success and increase profit levels.
• Identified target customer segments through in-depth research, building tactical marketing strategies.
• B2B product solution : leading b2b product solutions
• B2B Operations : new client service launches & day to day smooth operations
• B2B Hiring : setting up PAN india sales & ops team from scratch
• B2B sales : leading sales operations, bus operations & pitching b2b product productions to clients
• B2C operations : handling day to day operations of 320+ buses
• B2C driver app : inception & designing logic of driver app
• Designing MVP solutions for b2b
• Sales operations scalability via product solution : 5 tier one cities
• Reaching 5 crores / month revenue + 6% EBIT
• Designing tech sales pitch for clients from scratch
• Driver app inception & execution
• Implementing tech solutions for clients
• Hiring 30+ team across pan india
• Reducing pilferage in operations (~10%)

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• CFV (Verified Listings): - One of Key members to introduce and promote new user interface operation procedure, operationally expand it to all Major Cities and other tier two cities of India.
• Planning and Resourcing: - To analyze, plan and onboard operation in new cities considering all Admin, HR and IT related aspects.
• Data Quality- To define and ensure that all necessary parameters of listing data should meet and get control of quality by designing penalty and incentive parameters for in-house team as well as for Vendors.
• Fulfillment Team, Tele calling Team: - Directly handling a team of 126 Executives, three TLs in Fulfillment and Tele-calling.
• SOP, Work Method, Training Team and Product Team:- Responsible for creating SOP, KRA, KPI, new profiles, work methods, Setting up a training team, and collaboration with product team to achieve operational excellence.
• New Product Launches:- Verified Listing Operations-Launched successfully in 2 tier one and 8 Tier two cities in mere one year(2014). Virtual Tour Operations- Leading extensive ramp up plans and Big Targets in company (2015).
• 10-12% to 105% Target reach in 4 months.
• Expansion in 3 major and 6 minor cities within 10 months.
• Bring down Quality Error from 60-70% to 2-3% in 8 months.
• Process Map and complete SOP, Training, HR, Admin, IT, discipline and work method guidelines.
• Increased the fulfillment capacity by 110% in 10 Months.
• Launched and working on new technologies for operation excellence, future revamping, data quality and productivity.

• Dispatch Management- To ensure proper movement of goods in or out of the warehouse and to ensure tracking of each and every product which is present in the pipeline.
• Courier Company Relationship Management- To define and develop all the operational and business services required from best courier companies.
• Order Fulfillment- To fulfill the orders within a defined TAT and develop processes to improve TAT.
• Escalations Management- To ensure that all the escalations of dispatch are managed within their TAT.
• Improvement projects in Dispatch- Scaled up the order processing capacity of the unit from 600 to 4000 orders while keeping the TAT same
• Developing new revenue resources: - Defining, developing and implementing new revenue resources operationally.
• Reduced the processing time of orders from 12 hours to 3 hour by various optimization ideas.
• Initiated the launch of unit wise inventory to ensure proper tracking of each and every item.
• Defined proper QC standards for private label products, eyeglass and branded products especially in sunglasses thereby reducing the defective inventory by 25%.
• Developed refurbishment department of the company for generating revenue out of QC Fail products.
• Developed freebies and packaging material inventory, automatized the stock management and controlled procurement and consumption of material all over the company.
• Defined and set up process of reconciliation and bill validation sub department in company.
• Economical operation efficiency by cutting costs at various places.

Ravi Shah has cleared the 2nd toughest entrance exam of world : IIT-JEE and got admission in IIT-Roorkee (5th rank in India).

• Additional Secretary of Program Management cultural society
• Member of National cadet corps
• Received First Prize in Pan India completion of designing Steel Building