RAVI SHANKAR

• Managing resources, Developing and attaining sales, Delivering customer service
• Wealth Management for the HNI client and NR clients
• Working on a mapped portfolio of Saving and Current accounts
• Generating leads for new to bank current and savings accounts of the HNI clients
• Developing Forex and SME Business of the Branch
• Handling walk in clients of the Branch with the service requirement and Investment needs
• Cross selling of products like LI, MF, OTR, GI, PMS and other investment products
• Entering and verifying of financial transactions
• Looking after the locker allotments and other locker related issues
• Handling returned derivable of the branch
• ATM Cash verifications
• Issuance, Revalidation and cancellation of DD’s

•Managed and grew a portfolio of NRI clients by providing personalized banking and wealth management solutions.

•Acquired new NRI customers through referrals, networking, and strategic partnerships.

•Advised clients on investment products, forex services, remittances, and insurance solutions.

• Ensured seamless onboarding and account management for NRI customers, including KYC compliance.

•Collaborated with internal teams to provide customized financial solutions based on client needs.

•Monitored market trends, RBI regulations, and global economic factors impacting NRI banking.

•Conducted periodic portfolio reviews to enhance customer engagement and maximize revenue.

•Organised NRI-focused events and campaigns to strengthen customer relationships.

•Managed and grew a portfolio of NRI clients by providing personalized banking and wealth management solutions.

•Acquired new NRI customers through referrals, networking, and strategic partnerships.

•Advised clients on investment products, forex services, remittances, and insurance solutions.

• Ensured seamless onboarding and account management for NRI customers, including KYC compliance.

•Collaborated with internal teams to provide customized financial solutions based on client needs.

•Monitored market trends, RBI regulations, and global economic factors impacting NRI banking.

•Conducted periodic portfolio reviews to enhance customer engagement and maximize revenue.

•Managed and grew a portfolio of high-net-worth (HNW) clients by offering tailored wealth management and banking solutions.

•Acquired new affluent clients through referrals, networking, and strategic partnerships.

•Provided expert advice on investment products, mutual funds, structured products, insurance, and lending solutions.

•Ensured superior client servicing by offering customized financial solutions based on risk appetite and financial goals.

•Conducted periodic portfolio reviews to maximize returns and enhance customer engagement.

• Monitored market trends and economic developments to provide timely investment recommendations.

•Ensured regulatory compliance, KYC adherence, and risk management in all client transactions.

•Collaborated with internal teams, including wealth management, treasury, and credit, to meet client requirements.

•Organised exclusive events, seminars, and engagement activities to strengthen client relationships.

Key Responsibilities:

•Managed overall branch operations, ensuring compliance with banking regulations and internal policies.

•Supervised cash management, customer service, and operational efficiency to enhance branch productivity.

•Ensured seamless processing of customer transactions, including account opening, fund transfers, and loan disbursements.

•Monitored and improved customer service standards, addressing escalations and resolving grievances.

•Assisted in branch audits, risk management, and adherence to KYC/AML norms.

•Coordinated with cross-functional teams to support business development and sales targets.

•Led and trained operations staff to improve performance and service delivery.

•Maintained records, reports, and documentation to support regulatory and internal audits.