Ravi Shankar
Sr. Analyst- Risk Management
Ghaziabad
Summary
Analytical Professional with extensive experience in Data Analysis , Interpretation and forecasting. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in Data Analysis, visualization and Project Management.
Overview
13
13
years of professional experience
Work History
Sr.Analyst Risk Management / Sr.Process Manager
American Express
09.2021 - Current
- Reporting to my skip, I mentored junior analysts in fostering a collaborative environment that contributed to a significant rise in team productivity.
- Delivered efficiently multiple monthly, quarterly, and annual reports, such as portfolio segmentation, target setting, Canada scorecards calibration tool, and ad hoc requests from partners.
- Streamlined Optblue reporting and improved STM for more than five reports.
- Conducted data governance calls for better customer satisfaction and service delivery.
- Partnered with leaders and stakeholders for requirement gathering, driving usage, and decommissioning redundant processes.
- Participated in various Rio-level projects, like Project Curiosity and Standardization Cohort, which brought automation and efficiency to the portfolio planning exercise, as well as helped the team achieve the desired level of standardization and automation results.
Lead Assistant Manager
Exl Services
04.2019 - 09.2021
- Project 1: Medicare Sales Reporting ( Team Leader role)
- Project 2: Medicare resource Center (MRC)
- Responsibilities included Requirement gathering, Data extraction from server and various other data sources, Data Validation and preparation of final datasets and to be used in Dashboards and other codes.
- Delivered various adhoc requests for call-center data analysis & reporting.
- Worked with Client to help develop inventory to be used for booking appointments during AEP (Annual Enrollment Period).
- Worked with Project managers to review the BRD and develop initial dashboard draft.
Data Analyst
Incedo Technologies
08.2018 - 03.2019
- Project: ITAA (Incedo Tech Attrition Analysis)- ITAA project aimed to analyze and report attrition data and share reports with management to take decisions.
- Responsibilities included data extraction, validation and analysis to find and present key reasons for Attrition.
Analyst/ Advisor
Sopra Steria
03.2016 - 08.2018
- Project: SSRA (Industry: HR)- Project SSRA is a BAU project for the analysis and reporting of the placements and revenue data to analyze growth in revenue in every quarter.
- I was involved in analyzing their recruitment data and generating reports using SAS codes.
- Responsibilities: Working on BAU projects as well as writing code from scratch on Ad-hoc requests.
- Exporting/Importing data from/to MS-excel to/from SAS data set & performing Data validation, Data Cleaning & Data Manipulation by SAS/SQL procedures.
- Used SAS codes for data extraction, validation & manipulation to achieve the required output.
Sr. Associate
ACS Global Tech Pvt. ltd
06.2014 - 02.2016
- Responsibilities: HR Data Analysis and Reporting:
- Analysis of recruitment data to show Progress on new/existing requests, TAT adherence.
- Analysis of Recruitment and attrition data and share reports with Management and stakeholders.
Associate
Artech Infosystems Pvt. ltd
05.2012 - 06.2014
- Responsibilities: HR Data Analysis and Reporting:
- Analysis of staffing data to show Progress on new/existing requests, recruiter's performance.
- Prepared PowerPoint slides for management.
Education
Post Graduate Diploma - International Business
Bachelor of Engineering -
LPU
05.2012
Skills
Python
Pyspark
SAS
MS Excel
Tableau
Hive
Client management
Performance monitoring
Data analysis
Stakeholder communication
Financial forecasting
Timeline
Sr.Analyst Risk Management / Sr.Process Manager
American Express
09.2021 - Current
Lead Assistant Manager
Exl Services
04.2019 - 09.2021
Data Analyst
Incedo Technologies
08.2018 - 03.2019
Analyst/ Advisor
Sopra Steria
03.2016 - 08.2018
Sr. Associate
ACS Global Tech Pvt. ltd
06.2014 - 02.2016
Associate
Artech Infosystems Pvt. ltd
05.2012 - 06.2014
Post Graduate Diploma - International Business
Bachelor of Engineering -
LPU
Similar Profiles
Zaahira FarheenZaahira Farheen
Senior Customer Service Associate at American ExpressSenior Customer Service Associate at American Express
PRASANNA ADDANKIPRASANNA ADDANKI
Senior Java Developer at American ExpressSenior Java Developer at American Express
Sarah HolmgrenSarah Holmgren
Project Analyst at American ExpressProject Analyst at American Express
JESSICA BHARJESSICA BHAR
Senior Customer Care Professional (Flex Force) at American ExpressSenior Customer Care Professional (Flex Force) at American Express
Vikas VibhavVikas Vibhav
Senior SEO Analyst at CleartaxSenior SEO Analyst at Cleartax