Ravi Shankar Chinta

Seeking an opportunity as Subject Matter Expert (SME) / Solution Lead / Consultant / Product Manager in Payments Domain, to utilize my functional & technical skills to provide an effective and efficient solution which would assist organization to get the finest solution / product in business which could increase productivity.

Result oriented Payments professional with 15+ years of experience as Solution Lead & Product Business Analyst, in implementing the large scale projects on both ECOM & POS - pertaining to Switch Integration, Payment Gateway Integrations, Local Payment Methods for ASEAN, Credit Cards, Debit Cards, Pre-paid Cards, Debit EMI Solutions, Net-Banking, Wallets, UPI, QR Based Payments, , Recon & Settlement systems, Merchant Portals & BBPS Presently associated with Kotak Mahindra Bank as Deputy Vice President (DVP), handling the ECOM Acquiring & BBPS Portfolio for the bank with an experience into Payments Domain, Cards and Payments, POS, ECOM, Online Payment Gateway, Switch Integrations, Reconciliation & Settlement and BBPS BOU. Handling end-to end projects including Requirement gathering, Quality Assurance, Developing Functional Specifications, client interaction, coordinating with business & Vendor Management. Excellent exposure to Software development Life Cycle (SDLC), Product Development Life cycle (PDLC) and Software Testing Life Cycle (STLC) using Waterfall & Agile methodology Proven experience in handling team and Strive for process optimization through periodic process reviews, identifying and sharing best practices, 360-degree feedback, etc. Understanding business needs and Experience in software tool lifecycle; thus, efficiently bridging gap between business and technical teams. Adept at designing procedures to ensure timely availability of business information necessary to facilitate critical decision-making process.

• First Data India (Fiserv), Solution Lead, Mumbai, Maharashtra, 400072, 09/19, Present, Online Payments (ECOM, POS, Merchant Acquiring, Local Payments, Recon & Settlement), Responsible for driving Complex, high priority programs with a detailed solution against every requirement, Involved with Business & Client, since pre-sales stage of the project and ensure appropriate solution is pitched as per the client requirement, Drive the entire Solution process with the product team and capture the same in the detailed level solution document, Responsible for BRSD walkthrough & review of team members and pitching the solution to all stakeholders / Scrum teams for final sign-off, Prepare Business Requirement Solution Documents (BRSD), Driving Traceability matrix (RTM), Creating JIRA Epics & User Stories, Worked with Schemes, Switch, Banks, Payment Gateways, country specific local payment teams (LPM) for new scheme / payment mode integrations, Managing Client / Vendor relationships for work allocation, delivery and subsequent release management process
• PayCraft Solutions Pvt. Limited, Lead Business Analyst, Mumbai, Maharashtra, 400072, 09/18, 08/19, Payments, Card Issuance, Lead & Handle the entire Card Issuance Platform & Product, Designing, managing and enhancing complex Card Issuance Platform, Co-ordinate with various other stakeholders from Acquiring, Switch and regulatory teams, Responsible to identify areas of improvement in Product that can help in better customer offering, Gather Requirements from the clients and identifying the gap with the existing available product and design the best possible solution, Communicate effectively with external clients and internal development teams to deliver product’s functional requirements
• TechProcess Payment Services, Lead Business Analyst, Mumbai, Maharashtra, 400072, 01/15, 09/18, Online Payments, Design new Payments products and preparing the Product Requirement document ensuring clear communication of those requirements to the business, design, operation and development teams, Responsible to identify areas of improvement in Payment Gateway that can help in Profitability, success ration and better customer experience, Designing, managing and enhancing complex payment products as par with the current Payments Industry, Product structuring and developing solutions tailored to client specific needs, Collaborating with the stakeholders and plan road map to define the product strategy to meet the customers’ needs while satisfying scalability, reliability, performance and resource costs, Prepare Product / Business Requirement Documents during SDCL like Requirement document, Project execution plan, Design Document, Test plan, Implementation plan, Operational support document, Communicate effectively with external clients and internal development teams to deliver product’s functional requirements, Use case analysis, Flow diagrams and Requirement Traceability Matrix (RTM), Prepare User Interface guides, Knowledge repository for the defects / deliverables, Managed and coordinated multiple deliveries for Enterprise Software & Payment Products
• Syntel Limited, Business Analyst, Mumbai, Maharashtra, 400072, 03/10, 12/14, BNFS (Banking and Financial Services), Identification of User needs and mapping to System requirements, Prepare Functional Specifications, Business Requirement Documents during SDCL like Requirement document, Project execution plan, Design Document, Test plan, Implementation plan, Operational support document, Use case analysis, Flow diagrams and Requirement Traceability Matrix (RTM), Communicate effectively with external clients and internal development teams to deliver product’s functional requirements, Document the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client, Evaluate the data collected through task analysis, business process and prepare ad-hoc reports for the stake holders, Prepare User Interface guides, Knowledge repository for the defects / deliverables, Ensure Process Compliance at project / account level, Prepare MSA related documentation, Weekly Status reports and Ad-hoc Reports, Assist in Audits and prepare respective documentation ensuring compliance
• Inchman Homeservices Pvt. Ltd., Manager-Operations, Secunderabad, Telangana, 09/07, 06/09, Oversee the entire Operations and closely working with Development team, Managing daily workflow and operations both onsite and in satellite locations in order to positively impact business objectives, Maximize profitability through superior customer service, Implementing new Technological Methods like required databases, CRM’s, Estimate the cost and profit involved in projects and ensure their timely completion, Provide due maintenance for operational budgets

Available upon request

H3876571

3588-4182-7863

SME – Payments, Solution Lead, Business Analyst, Product Manager, Scrum Master, 15+ yrs., Online Payments, Card Issuance, Banking & Financial Services, ECOM & POS Payments, BBPS, JIRA, Confluence, HP Quality centre, Microsoft Visio, MS Office

Kotak Mahindra Bank, Deputy Vice President (DVP), Mumbai, Maharashtra, 400072, 12/22/22, Present, Online Payments (ECOM Acquiring), BBPS, Payment Gateways, Payment Aggregators, End to end handling of ECOM Acquiring & BBPS product for the Bank and driving the major Programs from design, solutioning through the complete project lifecycle including deployment, Go-live and Post Go-live Monitoring, Lead key work streams for Payment Gateways , Payment Aggregators & BBPS with the respective stakeholders including Design & Solutioning of Payments Products, driving regulatory requirements and executing the Key Tech improvement areas, Responsible for the driving the Architecture Upgrades, Budget planning, Legal SOWs, Commercial Negotiations, Agreement Renewals, Performance Monitoring for all the ECOM Acquiring & BBPS products / vendors, Frequent interactions with Schemes, Switch, Payment Gateways, Payment Aggregators, country specific local payment teams (LPM) for new scheme / payment mode integrations & regulatory mandates, Manage a multidisciplinary Vendor teams made of developers, designers and analysts to work together and deliver, analyse, monitor and iterate on simple and awesome products, Work closely with Sales, Operations, Technology and Implementations team to identify, develop and implement payments solutions and product improvements, Create and maintain deep relationships with target customers, partners and industry experts to drive innovation, Demonstrated leadership and vision in managing communication through all levels of the organization, Be an expert in managing and navigating cross-functional efforts, in order to partner with regulated payment Partners

• Date of Birth: 10/07/85
• Marital Status: Married