RAVI SHANKAR SINGH
Noida
Summary
Dynamic Security Analysis Senior Associate at NTT DATA Services, adept in Identity & Access Management (IAM) and compliance-focused IT operations. Enhanced user onboarding speed and reduced access risks through effective role-based access control and proactive incident management. Strong collaborator with a commitment to improving end-user satisfaction and productivity.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Security Analysis Senior Associate
NTT DATA Services
Noida
10.2021 - Current
- Performed user access reviews, entitlement validation, and identity lifecycle governance processes, including onboarding, role changes, transfers, and deprovisioning, ensuring compliance with security policies and audit requirements.
- Managed Joiner-Mover-Leaver (JML) processes, role-based access control (RBAC), and third-party/vendor access with compliance-driven governance controls.
- Implemented and administered Multi-Factor Authentication (MFA), Conditional Access, RBAC, and Privileged Identity Management (PIM) to reduce identity-related security risks..
- Streamlined user and application access management in Okta by assigning users to appropriate groups based on approved access requests, improving onboarding efficiency and access governance.
- Implemented identity federation and Single Sign-On (SSO) solutions using SAML, OAuth, and OpenID Connect (OIDC) protocols across enterprise applications.s
- Administered Active Directory (AD) groups and network file share permissions by assigning ownership and enforcing appropriate access controls to enhance collaboration and data security.
- Managed user accounts and access provisioning for healthcare applications by creating user accounts and assigning role-based access levels.
- Coordinated responses to IAM-related incidents, access provisioning escalations, and service requests while meeting SLA requirements and documenting root cause analyses.
- Maintained and enhanced IAM processes, procedures, and documentation to align with client security policies, governance frameworks, and audit requirements.
- Participated in internal and external audits by providing access records, control evidence, audit documentation, and remediation support.
- Streamlined user and application access in OKTA by adding users to groups based on access requests, enhancing onboarding speed.
- Conducted IAM security awareness sessions and promoted identity governance best practices to reduce access-related risks across departments.
Remote Desktop Support
American Express
Noida
07.2020 - 09.2021
- Provided Tier 1 & Tier 2 technical support to 1000+ end users in high-availability enterprise environment, enhancing service reliability.
- Provided remote support for hardware, software, VPN, and collaboration tools, ensuring minimal downtime.
- Resolved user access, account, and device-related issues using ITSM ticketing tools while meeting SLA targets.
- Assisted users with remote desktop access to ensure seamless workflow and connectivity.
- Maintained accurate ticket documentation and knowledge records, facilitating compliance and audit processes.
- Collaborated with cross-functional IT and security teams to resolve complex incidents efficiently.
- Fostered strong customer relationships, leading to increased end-user satisfaction and productivity.
Desktop Support Engineer
Wipro Technologies
Mumbai
08.2018 - 12.2020
- Desktop Support Engineer (Apprenticeship)
- Delivered end-user support for hardware, software, and data centre environments, enhancing user satisfaction.
- Executed system updates and mass patch rollouts, ensuring system stability and compliance with security protocols.
- Supported user onboarding activities including system setup, access provisioning, and device configuration.
- Maintained service records and coordinated with internal teams and clients, facilitating timely issue resolution.
- Assisted in implementing data protection and security controls, supporting organizational IT policies.
- Gained strong foundation in enterprise IT operations, troubleshooting, and service delivery best practices.
Education
Diploma - Computer Science Engineering
Guru Nanak Dev Polytechnic College
Punjab01-2018
Skills
- Identity & Access Management (IAM)
- JML management
- PIM / PAM
- RBAC / Least Privilege
- Access Certification & Compliance
- Okta Identity Management
- Entitlement Management
- Identity Governance
- Security & Compliance
- Audit & Risk Management
- Active Directory
- Entra ID / Entra ID Connect
- CyberArk
- Cloud Security Solutions
- Microsoft Security Compliance
- IT Service Management (ITSM)
- ServiceNow
- Jira Service Management
- Incident management
- Application access
- Device provisioning
- Microsoft 365
- Security Policy Documentation
- Security Procedure Development
Courses Certifications
- ISO/IEC 27001 Lead Implementer
- Microsoft Azure Fundamentals (AZ-900)
- Identity & Access Administrator Associate (SC-300)
- ITIL Foundation
Awards Recognitions
- Received multiple 'Engineer Hero' awards in recognition of consistent high performance, service excellence, and customer satisfaction.
- Streamlined customer handling and support processes, resulting in improved efficiency, faster issue resolution, and enhanced end-user experience.
- Awarded 'Performer of the Month' for consistently closing a high volume of tickets with zero errors and full SLA compliance.
Certification
- Microsoft Certified: Identity and Access Administrator Associate
Work Preference
Work Type
Full TimeLocation Preference
HybridSalary Range
₹14/yr - ₹200000/yrTimeline
Security Analysis Senior Associate
NTT DATA Services
10.2021 - Current
Remote Desktop Support
American Express
07.2020 - 09.2021
Desktop Support Engineer
Wipro Technologies
08.2018 - 12.2020
Diploma - Computer Science Engineering
Guru Nanak Dev Polytechnic College