RAVI SHANKER ROHILA
Hospitality Industry
New Delhi
Summary
Bringing expertise in managing housekeeping operations and enhancing service quality, with a focus on team leadership and effective communication. Skilled in optimizing resources and implementing cost-control measures while maintaining high standards of cleanliness and safety. Dedicated to improving guest satisfaction through continuous staff development and process improvements.
A hospitality professional prepared for leadership roles in housekeeping management. Proven track record of enhancing guest satisfaction and operational efficiency. Reliable team collaborator with focus on achieving results and adapting to changing requirements. Skilled in staff training, inventory management, and quality control.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Executive Housekeeper
Rock City Hotel
03.2024 - Current
- Manage and lead a diverse team of 50 housekeeping staff members
- Maintain high standards of cleanliness and hygiene across 500 guest rooms
- Regularly monitor inventory levels of cleaning supplies and equipment
- Coordinate effectively with other departments to address guest requests and maintenance issues in a timely manner
- Conduct thorough inspections to ensure adherence to quality standards
- Assist in the preparation and management of the departmental budget, optimizing expenses
- Provide ongoing training and development opportunities to enhance staff skills and knowledge
- Promptly address guest complaints and concerns to ensure high levels of satisfaction
- Monitor guest feedback and implement improvements to enhance service quality
- Ensure strict compliance with health, safety, and sanitation regulations
- Implement initiatives for waste reduction and cost control without compromising quality
- Utilize hotel management software and systems proficiently for efficient operations
- Stay informed about industry trends and best practices to drive continuous improvement
- Uphold the hotel's brand standards and reputation for excellence in housekeeping services
- Respond promptly to emergency situations and act decisively to resolve issues
- Demonstrate strong problem-solving skills and adaptability in dynamic work environments
- Established appropriate controls for linen loss prevention programs.
- Developed and implemented procedures for cleaning guest rooms, public areas, back-of-house areas, laundry services and other related duties.
- Ensured compliance with health and safety laws, regulations and guidelines.
- Conducted regular performance reviews with team members in order to identify training needs or address any issues that may arise.
- Company Overview: Rock City Hotel - Nkwatia Ghana
Housekeeping Manager
Rayhaan By Rotana Iraq
09.2023 - 02.2024
- Train the trainees, follow the reports, conduct area inspections, perform quality audits, hold daily briefings with team members, plan and conduct staff meetings to ensure proper communication, supervise and monitor the team members' work and skills training, attend daily briefings with the Supervisor and all Housekeeping Team report to the GM, manage linen inventories, P&L reports, budgeting, etc., and deal with suppliers and uniform procurement.
- Participated in and organized regular safety training initiatives to maintain a cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Provided exceptional customer service support for VIP patients with specific needs or requests.
- Communicated regularly with other departments such as Front Desk or Maintenance in order to coordinate efforts.
- Assisted with special projects such as deep cleaning initiatives or special events requiring additional staffing resources.
- Monitored inventory levels of cleaning supplies and linens, placing orders as needed in order to maintain optimal stock levels.
- Resolved any guest complaints or concerns regarding housekeeping services in a timely manner.
- Investigated any discrepancies between actual results versus expected results from daily room inspections.
- Developed an efficient cleaning system to ensure all areas were cleaned thoroughly in a timely manner.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Managed a staff of 35 housekeepers.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Managed laundry sorting, washing, drying, and ironing.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
Housekeeping Manager
Titanic Hotel & Spa - Kurdistan Iraq
05.2022 - 08.2023
- Communicated regularly with other departments such as Front Desk or Maintenance in order to coordinate efforts.
- Successfully managed a team of 40 housekeeping staff, demonstrating strong leadership and organizational skills.
- Updated job descriptions for all positions within the Housekeeping Department based on changing needs.
- Maintained detailed records of daily work completed by housekeeping staff, including hours worked and tasks performed.
- Implemented safety protocols for staff to follow while on the job, ensuring proper use of supplies and equipment.
- Resolved any guest complaints or concerns regarding housekeeping services in a timely manner.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Worked with front desk to respond promptly to all guest requests.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Managed laundry sorting, washing, drying, and ironing.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
Housekeeping Manager
Raga On The Ghanes
03.2021 - 04.2022
- Communicated regularly with other departments such as Front Desk or Maintenance in order to coordinate efforts.
- Successfully managed a team of 10 housekeeping staff, demonstrating strong leadership and organizational skills.
- Developed strategies to improve efficiency within the department while maintaining high standards of cleanliness.
- Updated job descriptions for all positions within the Housekeeping Department based on changing needs.
- Conducted regular inspections of guest rooms to ensure they met the highest quality standards set by the hotel.
- Analyzed data from various sources in order to identify areas where improvements could be made within the department.
- Developed an efficient cleaning system to ensure all areas were cleaned thoroughly in a timely manner.
- Implemented safety protocols for staff to follow while on the job, ensuring proper use of supplies and equipment.
- Maintained detailed records of daily work completed by housekeeping staff, including hours worked and tasks performed.
- Resolved any guest complaints or concerns regarding housekeeping services in a timely manner.
- Monitored inventory levels of cleaning supplies and linens, placing orders as needed in order to maintain optimal stock levels.
- Ensured compliance with all hotel policies and procedures related to housekeeping operations.
- Trained new employees on proper cleaning techniques, safety protocols, and customer service standards.
- Collaborated with suppliers and vendors to negotiate cost-effective contracts for purchasing necessary materials.
- Created monthly schedules for housekeeping staff according to occupancy levels at the hotel.
- Trained new employees on duties and responsibilities of department.
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Maintained assigned areas to the highest standards of cleanliness and organization.
- Monitored daily operations of housekeeping staff and provided feedback.
Assistant Executive Housekeeper
RADISSON BLU HOTEL
08.2017 - 08.2020
- Operation with Laundry& 120 Rooms, 8 Meeting Room & Louche, Fitness Center, Two Restaurants Operation Handle with 38 Team Members
- Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for the property
- Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and Confidentiality
- Collaborated with vendors on procurement contracts related to housekeeping supplies or services.
- Implemented cost-saving initiatives such as reusing linens, towels and other materials where possible.
- Ensured compliance with health and safety regulations in all areas of housekeeping operations.
- Company Overview: RADISSON BLU HOTEL, SAUDI ARABIA, BURAIDHA
Housekeeping Supervisor
Doubletree by Hilton
06.2015 - 06.2017
- Operations of 223 Rooms, a Banquet Hall, 4 Meeting Room & Swimming Pools, supervised a team of 45 members
- Responsibilities included morning meetings, assigning rooms and work sheets to all room attendants, making sure brand standards are adhered to, also responsible for maintaining hotel inventory and maintain loss prevention, involved in training new employees and making them understand/follow brand guidelines
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Trained new employees on duties and responsibilities of department.
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Provided guidance and support to housekeeping staff as needed.
- Performed regular inspections of guest rooms and public areas to ensure cleanliness.
- Scheduled and organized daily cleaning tasks for housekeeping staff.
- Monitored daily operations of housekeeping staff and provided feedback.
- Assisted in resolving customer disputes or complaints in an efficient manner.
- Investigated complaints about service and room cleanliness to take corrective action.
- Monitored work areas to verify that established sanitation standards were followed.
- Company Overview: Doubletree by Hilton Riyadh, Saudi Arabia
Housekeeping Supervisor
IBIS OLAYA HOTEL
02.2013 - 01.2015
- Operation with Laundry& 176 Rooms, One Meeting Room, Two Restaurants Operation Handle with 25 Team Members
- Identified underperforming areas and implemented effective process improvements
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability
- Led the successful implementation of new software systems, minimizing disruptions during transition periods while maximizing benefits realized post implementation.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Trained new employees on duties and responsibilities of department.
- Provided guidance and support to housekeeping staff as needed.
- Monitored daily operations of housekeeping staff and provided feedback.
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques.
- Enforced safety protocols and ensured that all equipment was properly maintained.
- Inventoried stock to verify available supplies and equipment in adequate amounts.
- Checked and maintained equipment to ensure that it was in working order.
- Planned and prepared employee work schedules.
- Company Overview: IBIS OLAYA HOTEL, RIYADH SAUDI ARABIA
Housekeeping Supervisor - TRAINING
HOLIDAY INN IZDIHAR
11.2009 - 10.2012
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Trained new employees on duties and responsibilities of department.
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Provided guidance and support to housekeeping staff as needed.
- Scheduled and organized daily cleaning tasks for housekeeping staff.
- Monitored daily operations of housekeeping staff and provided feedback.
- Implemented safety protocols and trained housekeeping staff on proper cleaning techniques.
- Company Overview: HOLIDAY INN IZDIHAR, RIYADH SAUDI ARABIA
Room Attendant
HOTEL SHANTI PLACE
12.2007 - 11.2008
- To work as part of the housekeeping team at a hotel & other sector. Their duties involve cleaning and sanitizing rooms, stairways, hallways, and guest areas.
- Displayed high levels of professionalism when interacting with guests throughout their stay.
- Cleaned and returned rooms to occupant-ready status for prompt turnover.
- Replenished hotel rooms with drinking glasses, linens, and bathroom supplies to maintain adequate stock of items for guests.
- Worked collaboratively with team members to meet deadlines set by management.
- Exhibited strong organizational skills to clean and restock rooms efficiently and promptly.
- Delivered items to guests in timely, courteous, and professional manner.
- Changed and laundered bedspreads, sheets, and blankets to remove dirt.
- Followed all safety and security procedures and regulations.
- Applied knowledge of hotel policies and procedures regarding housekeeping operations.
- Company Overview: HOTEL SHANTI PLACE, DELHI
Education
BHM - HOTEL MANAGEMENT
INDRA GANDHI OPEN UNIVERSITY
01.2008
Skills
Public Relations
References
- Mr., Charkey, G.M of Hotel Holiday Inn Izdihar, +96659318971
- Mr., Satish, Executive Housekeeper Holiday Inn Izdihar
- Mr., Farajat, G.M of Hotel Ibis Hotel
- Mr., Sujat Khan, HK Manager, +966571292312
- Mr., Charkey, General Manager of Radisson Blu Hotel
- Mr., Latif, Director of Operation Manager of Double Tree by Hilton, +966530305856
- Mr., Bandoni, Executive Housekeeper of Hans Hotel Delhi, +917827797599
- Mr., Kamal, AGM - Operations Rock City Hotel Ghana Africa, +8801728825850
Timeline
Executive Housekeeper
Rock City Hotel
03.2024 - Current
Housekeeping Manager
Rayhaan By Rotana Iraq
09.2023 - 02.2024
Housekeeping Manager
Titanic Hotel & Spa - Kurdistan Iraq
05.2022 - 08.2023
Housekeeping Manager
Raga On The Ghanes
03.2021 - 04.2022
Assistant Executive Housekeeper
RADISSON BLU HOTEL
08.2017 - 08.2020
Housekeeping Supervisor
Doubletree by Hilton
06.2015 - 06.2017
Housekeeping Supervisor
IBIS OLAYA HOTEL
02.2013 - 01.2015
Housekeeping Supervisor - TRAINING
HOLIDAY INN IZDIHAR
11.2009 - 10.2012
Room Attendant
HOTEL SHANTI PLACE
12.2007 - 11.2008
BHM - HOTEL MANAGEMENT
INDRA GANDHI OPEN UNIVERSITY