Ravi Sharma
Supply Chain
New Delhi,DL
Summary
Versatile supply chain vetran with 14 years of experience managing diverse business functions with efficiency and quality. Excellent team leader and analytical problem solver.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Associate Director
Bizongo
Gurugram, NCR
06.2017 - Current
- Spearheading Customer experience through tech adoption and managing operations functions - Manufacturing,Logistics and W/h.
- Driven the value proposition of no stock-outs by maintaining top of the class operations metrics - OTIF, DIO.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Deputy Manager
Vulcan express pvt. ltd.
Gurugram, NCR
10.2016 - 06.2017
- REVERSE LOGISTICS : Handle PAN INDIA returns processing center with avg. volume of 11000-15000 shipments p/day.
- RETURNS: Ensure smooth process flow of returns, delivery of DROPSHIPMENTS and FULLFILLMENT CENTERS.
- CENTER HEALTH: To ensure 100% connectivity within 24hrs. Between RPC, LPC, LMD & FC
- SPACE AND MANPOWER : Owned optimization of space and manpower to avoid process failure and productivity
- PROCESS DESIGN AND IMPLEMENTION: Design SOP to ensure complete cycle of the shipment from delivery to liquidation and smooth reconciliation.
Sr. Executive
Bluedart express pvt. ltd.
New Delhi, Delhi
06.2014 - 10.2016
- E-commerce Last mile - Managed last mile operations for Delhi NCR
- Automation Project - Implemented automation project with Falcon autotech pvt. ltd. for Shipment Autosorter* and Fareye for OTG delivery management devices*
- Freight & Audit - Implemented weight audit process and liaison with clients to reduce freight discrepancies.
- Reverse logistics - Managed reverse logistics process for Delhi NCR.
Area Manger Customer releations
Yebhi.com
New Delhi, NCR
07.2012 - 09.2013
- Managed Last mile operations for the state of Delhi and NCR.
- Roster planning, hiring of new delivery staff and operations staff, hubs bills management, vendor management, other admin related activities.
- Arranged the delivery on customer preference and to ensure the customer satisfaction by resolving customer concerns.
Sr. Executive
Letsbuy.com
Delhi, NCR
04.2009 - 07.2012
- Provided primary customer support to internal and external customers in fast-paced environment.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Executive
Intelenet global services pvt. ltd.
Gurugram, NCR
12.2007 - 03.2009
- Provided primary customer support to internal and external customers in fast-paced environment.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
MBA - Supply Chain
Narsee Monjee
Mumbai 01.2021 - Current
Bachelor of Arts - History
Periyar University
Karnatka 06.2011 - 06.2013
Skills
Operations
Timeline
MBA - Supply Chain
Narsee Monjee
01.2021 - Current
Associate Director
Bizongo
06.2017 - Current
Deputy Manager
Vulcan express pvt. ltd.
10.2016 - 06.2017
Sr. Executive
Bluedart express pvt. ltd.
06.2014 - 10.2016
Area Manger Customer releations
Yebhi.com
07.2012 - 09.2013
Bachelor of Arts - History
Periyar University
06.2011 - 06.2013
Sr. Executive
Letsbuy.com
04.2009 - 07.2012
Executive
Intelenet global services pvt. ltd.
12.2007 - 03.2009
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