RAVI SHARMA
Ranchi
Summary
Dynamic leader with proven expertise in operations and team management, honed at Big Basket and other leading firms. Excelled in enhancing operational efficiency and customer satisfaction through strategic planning and leadership. Skilled in SAP SCM and fostering robust team dynamics. Achieved significant improvements in delivery performance and process optimizations, demonstrating a strong capacity for driving forward company objectives.
Overview
13
13
years of professional experience
Work History
Operations Manager
Big Basket
Ranchi
09.2024 - Current
- Responsible for end-to-end dark store operations.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Tracked and replenished inventory to maintain par levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Measured and reviewed performance via KPIs and metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Planned delivery routing, team workflows, and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed key performance indicators to measure effectiveness of operational processes.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Responded to information requests from superiors, providing specific documentation.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Area Manager
Bundl Technology Pvt. Ltd.
08.2023 - Current
- Led FM & FR team to optimize operations and achieve set targets
- Implemented new strategic initiatives and proposed scalable solutions for operations
- Managed scheduling, quality initiatives, and process changes effectively
- Ensured disciplined fleet of delivery executives and resolved arising disputes for a healthy work environment
ASSISTANT MANAGER EA
Starship Value Chain & Manufacturing Pvt. Ltd.
Kolkata
06.2022 - 06.2023
- Implemented strategic logistical plans to guarantee target achievements
- Managed daily performance of DCs with emphasis on continuous improvement
- Ensured timely coordination of new product launches and system updates
- Led process enhancements to stimulate increased productivity
ASSISTANT MANAGER
Reliance Digital Retail Limited
Ranchi
06.2020 - 05.2022
- Managed end-to-end home delivery timing for varied locations
- Maintained 100% compliance in delivery tracking & serial number capture
- Reduced returns through proactive delivery and issue management
- Handled database management and operations within SAP
FLEET MANAGER
SWIGGY (Bundl Technologies Pvt. Ltd.)
Ranchi
01.2018 - 05.2020
- Managed hyper-local food delivery in Ranchi, overseeing 750+ Delivery Partners
- Successful launches of Swiggy STORES and GENIE, ensuring smooth operations
- Achieved exceptional results with Swiggy food court model test and MONETA Project
- Guided delivery partners during COVID-19 and handled medical emergencies effectively
OPERATION MANAGER - SCM
United Spirits Ltd.
Ranchi
01.2015 - 10.2018
- Managed inventory effectively ensuring optimal stock levels
- Coordinated with transport vendors for vehicle availability
- Handled removal of stagnated stocks to maintain fresh inventory
- Preserved market share ratio in assigned territory through strategic planning
- Boosted brand visibility via promotions and visual merchandising in retail outlets, bars, and restaurants
- Hiring and training of Sales Promoters and Depot Executives to ensure competent sales team
- Reported DSR and sales activities and visited retail outlets and hospitality venues for business development
- Built and maintained professional relationships with JSBCL and Excise Employee for seamless operations
- Resolved team disputes and grievances efficiently to maintain high morale
- Organized promotional activities for effective brand promotion and visibility
Cluster Head
Ecom Express Private Limited
Ranchi
08.2011 - 10.2015
- Headed operations at 10 Delivery Centres, driving service efficiency and performance
- Managed a team of 30, handling inventory, inbound/outbound loads, and customer pickups
- Actively resolved team disputes and grievances, ensuring smooth workflow
- Championed staff training, recruitment, and induction, enhancing operational efficacy
Education
MBA -
Marwari college
RanchiBachelor of Commerce -
Marwari college
RanchiSkills
- Management
- Operations
- Dashboard
- Planning
- Leadership
- SAP Supply Chain Management (SCM)
- Customer Relationship Management
- Team Building
- Forecasting
- Auditing
- Customer Service
- Communications
- Capacity Utilization
- Food Delivery
- Consignment
- Cash Management
- Root Cause Analysis
- Delivery Performance
- Team Management
- Process Improvements
- Performance Review
Languages
- Hindi
- English
Timeline
Operations Manager
Big Basket
09.2024 - Current
Area Manager
Bundl Technology Pvt. Ltd.
08.2023 - Current
ASSISTANT MANAGER EA
Starship Value Chain & Manufacturing Pvt. Ltd.
06.2022 - 06.2023
ASSISTANT MANAGER
Reliance Digital Retail Limited
06.2020 - 05.2022
FLEET MANAGER
SWIGGY (Bundl Technologies Pvt. Ltd.)
01.2018 - 05.2020
OPERATION MANAGER - SCM
United Spirits Ltd.
01.2015 - 10.2018
Cluster Head
Ecom Express Private Limited
08.2011 - 10.2015
MBA -
Marwari college
Bachelor of Commerce -
Marwari college
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