Ravi Shrimali
Seasoned Hotelier, having vast knowledge and experience of 12+ years in hospitality industry.
Udaipur
Summary
To gain progressive experience and work for result oriented challenging assignments, which allow me to utilize my potential in customer service skills to the fullest. To define, implement and maintain a fiscally responsible, professional, quality based culture, which provides ample opportunities for learning and growth.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Front Office Manager
Seasons Park Resort & Spa
03.2018 - 01.2024
- Seasons Park Resort & Spa is an architectural marvel nestled in the midst of Aravali range on the
- Ahmedabad highway in Udaipur, Rajasthan popularly known as the City of Lakes
- Located at 9km from Udaipur Railway Station, 11km from Lake Pichola and 33km from Udaipur Airport – Seasons
- Park serves as a perfect getaway for people who want to be in the peace and quiet of Udaipur‟s true beauty
- Our luxury resort in Udaipur is spread over 9 acres, creating a visual wonder surrounded by the rugged Aravali Range, while staying near the city centre
- Our contemporary interiors with the mix of traditional Rajasthani stonework serves as a delight for our guests
- With vast garden spaces and diligently planted greenery, Seasons Park provides guest with a beautiful view all the year round
- A destination unto itself, the resort in Udaipur has 38 well-appointed rooms, staggered over different levels across an undulating landscape
- We also have a multi-speciality restaurant overlooking the swimming pool and manicured gardens
- The adventurous spirit of the mountains seeps into our unrivalled indoor and outdoor sports facilities, including table tennis, cricket, pool, badminton, and cycling
- Meraki – the spa housed near the pool and resplendent banquet venues, the resort is perfectly poised to delight families, destination weddings, adventurous travellers as well as jet-setting professionals looking to refresh and rejuvenate themselves
- Managerial Responsibilities
- The professional goal is to furnish clients with above-and-beyond service to ensure a memorable and genuine experience and to sponsor a helpful image by honoring guests‟ requests and to achieve high levels of guest satisfaction and engagement
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests‟ requirements and inquires
- Actively listen and resolve guests‟ complaints
- Promote all amenities, conveniences and programs offered
- Appraise team‟s performance and produce reports
- Examine activities logbook, assign tasks appropriately and implement control book daily
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations
- Work alongside all HODs to ensure the smooth running of the day-to-day operations
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback
- Deputise for the General Manager in his absence and at various meetings & events
- Be responsible for maximising profit through the consistent delivery of the highest standard of service
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
- Monitor the hotel functions book and familiarise yourself with all updates & amendments
- Carry out Duty Management shifts as required
- Conduct regular fire walks and Health & Safety audits
- Promote a positive employee relations culture through effective communication and regular team meetings.
Front Office Manager
Sajjangarh Resort & Spa
11.2023 - 02.2023
Front Office Manager
The Fern Residency
11.2022 - 02.2023
Front Office Manager
Click Hotel Suryaprakash
01.2022 - 10.2022
Asst. Front Office Manager
Hotel Udai Median
09.2010 - 06.2022
Asst. Front Office Manager
Hotel Lakend
06.2010 - 11.2016
Duty Manager
Hotel Lakend
03.2015
Senior Tour Executive
Aravali Safari & Tours
12.2013 - 12.2014
Guest Service Associate
Taj Lake Palace, Taj Group of Hotels
09.2012 - 08.2013
Education
Bachelors -
R.T.U.
01.2008 - 01.2012
Senior Secondary - undefined
N.I.O.S.
01.2007 - 01.2008
Secondary - undefined
C.B.S.E.
01.2004 - 01.2005
Skills
- Effective Communication Skills
- Planning / Implementation
- Excellent understanding of client requirements
- Contingency Planning
- Managing multiple teams
- Open to learning
- Diligent and willing to stretch
Passion And Interests
- Ranging new places
- Riding Bikes
Mobile Numbers
- +91-9001338143
- +91-7665293239
Personal Information
- Date of Birth: 08/16/89
- Marital Status: Single
Training Programme
- Art of Hospitality
- Spirit of Hospitality
- Train the Trainer (A Taj Training Programme necessary for a Certified Taj Trainer)
- Butlers Training Programme by Ms. Sharon Fernandez.
References
Mr. Jitendra Bhatia
GM- Seasons Park Resort & Spa
+91-7340411100
Mr. Deepak Devpura
OM- Manuscript- Hotel Jhilwara Haveli
+91-9828498352
Timeline
Front Office Manager
Sajjangarh Resort & Spa
11.2023 - 02.2023
Front Office Manager
The Fern Residency
11.2022 - 02.2023
Front Office Manager
Click Hotel Suryaprakash
01.2022 - 10.2022
Front Office Manager
Seasons Park Resort & Spa
03.2018 - 01.2024
Duty Manager
Hotel Lakend
03.2015
Senior Tour Executive
Aravali Safari & Tours
12.2013 - 12.2014
Guest Service Associate
Taj Lake Palace, Taj Group of Hotels
09.2012 - 08.2013
Asst. Front Office Manager
Hotel Udai Median
09.2010 - 06.2022
Asst. Front Office Manager
Hotel Lakend
06.2010 - 11.2016
Bachelors -
R.T.U.
01.2008 - 01.2012
Senior Secondary - undefined
N.I.O.S.
01.2007 - 01.2008
Secondary - undefined
C.B.S.E.
01.2004 - 01.2005
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