RAVI SIBAL
Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
General Manager - Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
04.2023 - Current
- Develop a structured business plan for the mall covering all key components of mall operation
- Taking complete accountability of the mall P&L..
- Ensure proper tenant mix and zoning within the mall positioning.
- Develop and maintain a long-term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business.
- To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget.
- To ensure smooth and positive relationship with the tenants, suppliers, and contractors.
- Preparation and development of marketing and annual event plans/calendar.
- Follow up on the collection of funds owed from tenants and implementation of contractual terms.
- Follow legal procedures with respect to mall operations and tenant interactions.
- Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Take steps to improve customer services inside the mall & perform other tasks as assigned.
Deputy General Manager - Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
04.2022 - 04.2023
- Collaborated with department heads to establish goals and work plans.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Established strong partnerships with stakeholders, fostering a collaborative work environment.
- Facilitated cross-functional collaboration to drive successful project completion within deadlines.
Assistant General Manager - Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
04.2021 - 04.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Senior Manager Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
08.2019 - 04.2021
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
Area General Manager - Cinema Operations
PVR Cineams Pvt Ltd
04.2017 - 12.2019
- Managing a Cluster Cinema Operations for - 5 Cinemas.
- Ensuring staff are equipped to meet customers' expectations by recruiting and training the right people and communicating priorities and other relevant information.
- Building a loyal audience through ensuring customer service is at its best at all times.
- Maintaining good financial controls, including managing costs within given budgets.
- Reporting relevant information to Head Office; liaising with Head Office about building maintenance issues and helping set priorities for expenditure
- Taking responsibility for stock and money on your shift, ensuring that records are accurate and honest, that tickets and products are sold correctly.
- Ticket pricing.
- Maintaining and caring for projection, sound and other audio-visual equipment to ensure that it is operating safely and to its optimum technical capacity.
Cinema General Manager
PVR Cinemas Pvt Ltd.
12.2014 - 04.2017
- Improved employee performance through regular evaluations, constructive feedback, and targeted training efforts.
- Boosted concession sales with menu updates, improved product displays, and strategic pricing adjustments.
- Resolved escalated customer complaints professionally, maintaining positive brand reputation while addressing concerns promptly.
- Enhanced revenue by designing effective marketing strategies for movie promotions and special events.
- Increased customer satisfaction by implementing new guest services initiatives and staff training programs.
- Monitored ticket sales data to inform decisions about future film selections that catered to audience preferences within the market area.
Front Office Manager
THE FERN RESIDENCY, MUMBAI, THE FERN HOTELS & RESORTS
03.2012 - 12.2014
- Setting guest service levels, objectives, and communication methods to be achieved
- Monitoring and correcting any areas that need corrections
- Training Front Desk Supervisors, Valet Supervisor, Concierge, Bellman and PBX personnel in job details
- Enforces all cash and credit card handling procedures
- Working with Executive Housekeeper regarding current guest room status, discrepancy reports, and communication problems with Front Desk Staff, guest issues, public area cleanliness and other related issues
- Training of 'up selling' with the Front Desk and Reservation staffs
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Working closely with the Reservations manager maintaining optimum room inventories on GDS online portals, simultaneously practicing revenue management, duration control
- OTA management.
Asst. Front Office Manager. (Acting Front Office Manager)
HOLIDAY VILLA HOTEL, RESIDENCE CITY CENTRE
02.2011 - 02.2012
- Personally, and frequently verifies that guests in his operation are receiving the best possible service available
- Ensures that policies and procedures regarding staff appearance, hygiene and sanitation are enforced
- To control the preparation of room occupancy forecast on a daily, weekly and monthly basis
- To ensure that guest history record is always up to date
- Monitor Credit check reports for all the high balances
- Prepare monthly Profit & Loss reports
- Monitoring visa application for the Holiday Villa Tourist guest
- Having spot checks organized with the assistance of income auditor for the reception as well as the duty manager cash floats
- Monitor foreign exchange transaction reports on daily basis
- Approving back-office corrections/rebates/allowances.
DUTY MANAGER
THE GORDON HOUSE SUITES & THE WATERSTONES COUNTRY CLUB & SPA
06.2009 - 12.2010
- To ensure the smooth and efficient operation of the Front Office department
- To handle guest feedback in accordance with the hotel policy
- Monitoring the arrival and departure report closely for in case of any VIP arrivals or departure
- To perform and monitor night audit operations and perform any corrections in the system in coordination with the account department
- Following up on bills on hold/PM
- Assist the Front office manager in room forecasting & budgeting if required
- Follow up on renewals of membership.
DUTY MANAGER
INTERCONTINENTAL THE LALIT, MUMBAI
10.2008 - 02.2009
- Maintaining the decorum of the hotel common areas
- Helping guests and being their one point of contact for information in the hotel and its services
- Prepare reports on Occupancy, Average rates, Reservations etc
- Monitor daily performance and manage revenue through revenue and yield management techniques
- Maintain the Guest History System and updating all the guest profiles.
DUTY MANAGER & NIGHT MANAGER
BEST WESTERN PADDINGTON COURT HOTELS & SUITES.
11.2006 - 06.2008
- Performing all the night audit operations when performing the night shift
- Staffing and Scheduling of the shift and allocation of duties
- Performance Appraisal/ Management of the staff in the department
- Implement systems and procedures that achieve higher cost efficiency and guest satisfactions
- Coordinating with the purchase department for the day-to-day stationery requirements for the front office department.
F&B Assistant
THE OBEROI HOTELS & RESORTS
05.2005 - 06.2006
- Responsibilities included taking care of service in lounge, cleaning and maintaining Hygiene at all stress level was commonly practiced during work.
AIRPORT REPRESENTATIVE
ITC GRAND MARATHA SHERATON &TOWERS
11.2005 - 04.2006
- Preparation of daily arrival & departure report
- Performing arrival & departures of VIP guest
- Organizing transportation for hotel guest
- Custom clearances to be performed for VIP guest
- Assistance in ticketing matters.
Front Office Assistant
THE RETREAT MUMBAI
12.2004 - 01.2005
- Pursued training in Front Office department, was given responsibility of a receptionist
- Getting work done from trainees was one of the major roles apart from conducting daily check-in and check-outs etc
- Standards were maintained at all levels.
Education
Post-Graduation Diploma Hospitality -
EALING HAMMERSMITH & WEST LONDON COLLEGE
PGHMT Hospitality -
D.Y PATIL COLLEGE NAVI MUMBAI
H.S.C (Higher Secondary College) Commerce -
G.N KHALSA COLLEGE
S.S.C -
ST PAUL HIGH SCHOOL
Skills
- Leadership and team building
- Problem Resolution
- Customer Relations
- P&L Management
- Client Relations
- Process Improvements
- Strategic Planning
- Performance Improvement
- Networking abilities
- Cost analysis and savings
- Business Administration
Languages
English
Hindi
Marathi
Punjabi
References
References available upon request
Timeline
General Manager - Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
04.2023 - Current
Deputy General Manager - Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
04.2022 - 04.2023
Assistant General Manager - Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
04.2021 - 04.2022
Senior Manager Operations
Inorbit Malls (India) Pvt Ltd, K. Raheja Corp.
08.2019 - 04.2021
Area General Manager - Cinema Operations
PVR Cineams Pvt Ltd
04.2017 - 12.2019
Cinema General Manager
PVR Cinemas Pvt Ltd.
12.2014 - 04.2017
Front Office Manager
THE FERN RESIDENCY, MUMBAI, THE FERN HOTELS & RESORTS
03.2012 - 12.2014
Asst. Front Office Manager. (Acting Front Office Manager)
HOLIDAY VILLA HOTEL, RESIDENCE CITY CENTRE
02.2011 - 02.2012
DUTY MANAGER
THE GORDON HOUSE SUITES & THE WATERSTONES COUNTRY CLUB & SPA
06.2009 - 12.2010
DUTY MANAGER
INTERCONTINENTAL THE LALIT, MUMBAI
10.2008 - 02.2009
DUTY MANAGER & NIGHT MANAGER
BEST WESTERN PADDINGTON COURT HOTELS & SUITES.
11.2006 - 06.2008
AIRPORT REPRESENTATIVE
ITC GRAND MARATHA SHERATON &TOWERS
11.2005 - 04.2006
F&B Assistant
THE OBEROI HOTELS & RESORTS
05.2005 - 06.2006
Front Office Assistant
THE RETREAT MUMBAI
12.2004 - 01.2005
Post-Graduation Diploma Hospitality -
EALING HAMMERSMITH & WEST LONDON COLLEGE
PGHMT Hospitality -
D.Y PATIL COLLEGE NAVI MUMBAI
H.S.C (Higher Secondary College) Commerce -
G.N KHALSA COLLEGE
S.S.C -
ST PAUL HIGH SCHOOL