Ravi Kumar Singh

Responsibilities

• Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
• Reviewing gold loan applications to ensure accuracy and compliance with regulations.
• Developed strategies to increase sales and improve customer satisfaction levels.
• Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
• Provided guidance and support to subordinate employees as needed.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Developed strategies to increase customer satisfaction and loyalty.

Responsibilities

· Enrich in the process of Gold apprising and valuation.

· Continues follow up for Interest collection.

· Regular follow up for all the NPA account.

· Handling of all account related irregularities.

. Preparing MIS reports of Business growth and current performance of branch.

. Preparing BRS on weekly basis.

. Generating new leads and business with the proper coordination with sales team. Also gives suggestion in generating new business through effective Marketing activity.

Achievement

· Achieve 100% of branch gold Loan business and 80% of new KYC.

· Achieve 100% interest in every quarter.

· Achieve the target of other financial product in every quarter.

Responsibilities

• Writing content about various products and profiles of different companies.
• Prepare daily report of work.
• Quality check of various company profiles and product content.

Achievement

• Increased the internal content working by 25%.
• Win an appreciation letter for delivering maximum number to product content in a month.