RAVI SINGH
Delhi
Summary
Dynamic and results-driven Supply Chain & Operations professional with 10+ years of progressive experience across E-commerce, Retail, FMCG, and 3PL environments. Proven expertise in warehouse operations, last-mile delivery, inventory management, logistics, vendor management, and team leadership. Skilled in driving operational excellence, reducing TAT, optimizing costs, and improving service levels. Adept at managing large cross-functional teams and ensuring SOP and SLA compliance across end-to-end supply chain operations.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Field Operation Manager
Battery Smart (Up-Grid Solutions Pvt. Ltd.)
06.2025 - Current
- Responsible for operational excellence across First Mile, Middle Mile, and Last Mile operations.
- Ensuring 100% SOP compliance and seamless warehouse functioning with high stock accuracy.
- Managing TAT-driven order fulfillment, including picking, packing, and dispatch.
- Leading 150+ Field service executives and warehouse staff to maintain productivity and service quality.
- Hiring, training, and guiding Team Leaders on process guidelines and performance metrics.
- Coordinating with multi-functional teams (Marketing, Supply Chain, CS, HR, Accounts) to resolve queries and maintain workflow efficiency.
- Implementing contingency plans to avoid operational delays and escalations.
- Ensuring SLA adherence for warehouse and field operations.
- Managing end-to-end driver onboarding within defined TAT.
- Ensuring replacement of service batteries/chargers within TAT as per SOP.
- Driving closure of tickets and complaints within defined SLA.
- Monitoring team performance through data-driven insights and daily operational alignment.
Lead - Operations
Flipkart (Instakart Services Pvt. Ltd.)
08.2023 - 05.2025
- Led outbound/inbound operations and ensured fulfilment targets and TAT compliance.
- Managed workforce planning, shift management, and day-to-day operational efficiency.
- Drove process improvements and reduced operational errors through continuous monitoring.
Assistant Store Manager
Milkbasket (Reliance Retail Pvt. Ltd.)
02.2023 - 08.2023
- Oversaw store operations including inventory control, replenishment, and order fulfilment.
- Ensured smooth functioning of daily distribution and last-mile deliveries.
Assistant Operations Manager
DealShare (Brisam Retail Pvt. Ltd.)
05.2021 - 01.2023
- Managed distribution center operations and ensured order accuracy and timely dispatch.
- Implemented loss-prevention strategies and improved stock management.
Shift Manager
Udaan (Hiveloop Logistics Pvt. Ltd.)
02.2019 - 05.2021
- Managed inbound/outbound logistics and warehouse operations.
- Led on-ground manpower to achieve operational KPIs.
Team Lead
Lots Wholesale Solutions Pvt. Ltd.
05.2018 - 02.2019
- Supervised store and warehouse activities ensuring inventory accuracy and New customer service acquisitions.
Station Manager
Grofers India Pvt. Ltd. (3PL – PS Solutions)
02.2018 - 05.2018
- Led customer service & sales support team ensuring high service levels.
Fulfillment Executive
Grofers India Pvt. Ltd.
01.2015 - 05.2016
- Managed fulfillment processes including picking, packing, and dispatch tasks.
Team Lead
Reliance Capital (Life Insurance)
04.2012 - 01.2014
- Managed sales operations and team productivity.
Education
MBA (Distance Learning) -
Swami Vivekanand Subharti University
01.2022
B.Com - undefined
MJP Rohilkhand University
01.2010
Intermediate (10+2) - undefined
U.P. Board
01.2007
High School (10th) - undefined
U.P. Board
01.2005
Skills
Supply Chain Operations
DECLARATION
I hereby declare that all the information provided above is true to the best of my knowledge.
Timeline
Field Operation Manager
Battery Smart (Up-Grid Solutions Pvt. Ltd.)
06.2025 - Current
Lead - Operations
Flipkart (Instakart Services Pvt. Ltd.)
08.2023 - 05.2025
Assistant Store Manager
Milkbasket (Reliance Retail Pvt. Ltd.)
02.2023 - 08.2023
Assistant Operations Manager
DealShare (Brisam Retail Pvt. Ltd.)
05.2021 - 01.2023
Shift Manager
Udaan (Hiveloop Logistics Pvt. Ltd.)
02.2019 - 05.2021
Team Lead
Lots Wholesale Solutions Pvt. Ltd.
05.2018 - 02.2019
Station Manager
Grofers India Pvt. Ltd. (3PL – PS Solutions)
02.2018 - 05.2018
Fulfillment Executive
Grofers India Pvt. Ltd.
01.2015 - 05.2016
Team Lead
Reliance Capital (Life Insurance)
04.2012 - 01.2014
B.Com - undefined
MJP Rohilkhand University
Intermediate (10+2) - undefined
U.P. Board
High School (10th) - undefined
U.P. Board
MBA (Distance Learning) -
Swami Vivekanand Subharti University