Ravi Singh Pal

• Administer and maintain 1,400+ Windows and Linux servers, supporting business-critical production workloads.

• Handle mailbox, alias, and license-related configurations, and service requests.

• Troubleshoot identity issues such as login problems, MFA errors, and role assignments.

Support Office 365 and related technologies, including Exchange Online, Exchange Server, and Microsoft Teams.

Azure Active Directory Services, SharePoint, OneDrive for Business, and Azure AD.

Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2010, 2016, 2019, and OWA.

• Collaborate closely with the peer role focused on Teams and SharePoint to ensure full

support coverage.

• Communicate effectively with international teams, product owners, and 1st-level

support.

• Maintain and improve operational documentation and support processes.

• Support incident analysis, monitoring, and escalation when required.

• Act as backup for selected Microsoft 365 collaboration tools (Teams, SharePoint, Power

Platform).
● Perform scale-up and scale-down activities to optimize system performance and infrastructure costs.
● Administer Active Directory user and group accounts for access and identity management.
● Configured GPOs for security hardening, software deployment, and loopback policies.
● Deployed & managed multi-node windows server failover cluster(WSFC) supporting SQL server and HyperV VMs
● Managed DHCP (scope creation, IP allocation) and DNS (record creation, zone management, troubleshooting).
● Configured SSH for secure remote access, including key-based authentication and access control.
● Implemented Windows server monitoring to track CPU, memory, disk, inode usage, and system performance.Provided first-level support for users in Active Directory environment; resolved account lockouts, password resets, and access issues.
● Supported production environments with snapshot management and patching activities.
● Monitored server health (CPU, memory, disk) using Task Manager, Resource Monitor, and third-party tools.
● Created, modified, and disabled user accounts in Active Directory based on joiner/mover/leaver requests.
● Diagnosed and resolved Windows server issues related to disk space, memory, CPU load, and service failures.
● Performed patch management via Qualys, SCCM & WSUS. Monitor system alerts and assist to resolve complex issues in hardware and software.

• Administer efficient work of servers and system and provide support for everyday operations.
• Analyze system for failure and assist to restore files with help of operating systems.
• Supervise efficient application of all windows patches and security controls.
• Assist to design and implement all custom tools and prepare scripts to provide support to all systems.
• Administered and maintained Qualys Patching Tool for vulnerability detection, patch deployment, and remediation for over 800 endpoints and servers.
• Managed the deployment and management of critical patches using Qualys, ensuring that all systems remained compliant with industry security standards.
• Collaborated with cross-functional teams to ensure seamless integration of server infrastructure.
• Maintained up-to-date documentation on server architecture, enabling efficient knowledge transfer within the team.
• Increased efficiency in server deployment through automation of repetitive tasks using scripting languages.
• Reduced downtime through proactive monitoring (Nagios XI, Sloarwind, Grafana, Site 24*7) and timely resolution of server issues.
• Server Build & Server Decommision by the change management Process.
• Creating SSL certification for websites and application environments.

• Configured and monitored on-premises and cloud servers (AWS, Azure, GCP) using Nagios XI and Site24x7 to ensure high availability and performance.
  Implemented SNMP-based monitoring for network devices, and performed L1 troubleshooting for servers and websites.
  Delivered daily system health, uptime, and performance reports for servers and applications.
  Coordinated with cross-functional teams during server reboot and patching activities to ensure system stability.
  Assisted cloud teams with migration and replication tasks, validating post-deployment functionality.
• DHCP failover configuration, DHCP scope, reservation, advanced options configuration, managing DNS, and configuring zones as per requirements, Windows Server Update Services (WSUS), and manual patching.
• Manage the file server, granting share and NTFS permissions on files and folders, and compressing files for data transfer.
• Using Nagios and the Symphony Summit tool, I am providing support to users for the monitoring tool, and performing remote support for the users.
• Coordinate with engineers, vendors, and service providers to adequately test and resolve hardware and software issues.
• Provide support, including troubleshooting, to Networker, Symantec, Backup Exec, and Data Domain.
• Provide support for handling Symantec Backup Exec application and Data Domain.
• Review of daily, weekly, and monthly checklist: event log analysis, system failure, and error maintenance of the integrity of servers.
• Experience in Linux, VMware, and Windows-based systems.
• Manage AD user, computer, and group accounts, OU, designed and implemented Group Policy Object (GPO) on OUs, and provided access.
• Provide delegation control to selected users and terminal server (RDC).