Ravi Singh Shekhawat
Project Management, Opration Manager & French Language Expert
Gurgaon
Summary
Vast experience in managing operations for many big clients that are based overseas.Handled many high demanding transitions seamlessly without any noise from client side. Prepared documentation, action plan etc. for the clients
Overview
15
15
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
PROJECT LEAD MULTILINGUAL
NIIT Learning System LTD
07.2022 - Current
- Led UK process transition from Unilever Kingston to NIIT
- Lead end-to-end project delivery, from planning and transition to execution and stabilization
- Manage project scope, timelines, risks, and dependencies to ensure on-time delivery, Managed project budgets, cost tracking, and utilization
- Coordinate cross-functional and global stakeholders to drive alignment and outcomes
- Provide support for VIP/VVIP learners and resolved complex training escalations
- Designe learning programs and session plans aligned with stakeholder needs
- Define strategic learning roadmaps to enhance learner engagement and outcomes
- Direct daily operations, ensuring service quality, SLA adherence, and team performance
- Lead quality and risk management through performance reviews, feedback, and targeted training
- Deliver executive reports and presentations for senior leadership
- Work extensively with LMS platforms: Workday, Cornerstone (CSOD), Degreed, Shabha
- Manage L&D budgeting, curriculum development, and vendor/stakeholder relationshipsAdministering a learning and development budget and supervising a team of L&D specialists and analysts.
TEAM MANAGER & FRENCH LANGUAGE EXPERT
NiiT Limited
07.2019 - 07.2022
- Delivered French-language client support and resolved training-related escalations
- Trained new hires on French language and project applications
- Designed learning courses and session plans aligned with stakeholder requirements
- Managed Contact Center / Helpdesk operations for a team of ~11 resources
- Led daily operations, providing guidance and performance direction
- Monitored quality and risk, providing feedback and coaching to team members
- Conducted regular 1:1s to drive performance improvement and engagement
- Prepared management reports and performance presentations
- Drove continuous process improvements using Lean, JDI, and UYS methodologies
SENIOR LANGUAGE EXPERT
NIIT Limited
07.2017 - 06.2019
- Delivered French-language client support and resolved training-related escalations
- Planned, managed, and delivered training programs on Cornerstone (CSOD)
- Administered training logistics, certifications, attendance, and completion records
- Hosted live French training sessions with facilitators and trainers
- Managed LMS license requests for Cornerstone and Degreed
SENIOR ENGINEER/MAINFRAME FRENCH PROCESS
AXA TECHNOLOGIES/CAPGEMINI SOLUTIONS PRIVATE LIMITED
08.2016 - 07.2017
- Provided L1 support on mainframe maintenance applications for AXA France as a French technical resource
- Handled FCC (French Command Centre) calls and resolved client issues
- Monitored AXA France applications, batches, and network tools
- Performed IPLs and timely CDB checks to meet SLA commitments
- Prepared team reports and validated operational activities
- Trained new hires as a French language and process trainer
CUSTOMER SERVICE EXECUTIVE / FRENCH BUSINESS PROCESS
HSBC
01.2014 - 08.2016
- Comprehensive Bi-monthly Video-Conferencing with Business Partners to track in real time the status of projects
- Practical experience with various business processes & software applications of HBFR: Account Closures / Address Data Base / Epargne Réglementée / Money Transfer Operations
- Monitored insurance claims, explain Policy features, handling queries and claims
MARKETING OPERATIONS EXECUTIVE
M/s. KNOW-WELL INDIA TOURS PVT. LTD.
07.2011 - 06.2013
- Work Operations based in Bangalore; Market Survey & Business Promotion for the Head Office.
Education
BACHELOR OF SCIENCE DEGREE - BotanyChemistryZoologyNature & EnvironmentComputer ApplicationsHindi & English
Shri Bhawani Niketan Mahavidalaya
Jaipur, Rajasthan05-2013
HIGHER SECONDARY STUDIES -
Nutan Vidya Mandir School
Shahpura, Jaipur 01.2008 - 01.2010
Skills
Project Management
Languagestudies
- DELF B2 LEVEL CERTIFICATION, Forefront academy, Bangalore, Karnataka, 04/2016
- DELF B1 LEVEL CERTIFICATION, Ministry of Education, Government of France, Bangalore, Karnataka, 09/2014
- DELF A2 LEVEL CERTIFICATION, Ministry of Education, Government of France, Jaipur, Rajasthan, 12/2012
- DELF A1 LEVEL CERTIFICATION, Ministry of Education, Government of France, Bangalore, Karnataka, 08/2012
Project Management Certification
2023- ADVANCED PROJECT MANAGEMENT PROGRAM, IIM(Indian Institutes of Management), Rohtak, Haryana
Civilstatus
Indian National with valid Passport
Timeline
PROJECT LEAD MULTILINGUAL
NIIT Learning System LTD
07.2022 - Current
TEAM MANAGER & FRENCH LANGUAGE EXPERT
NiiT Limited
07.2019 - 07.2022
SENIOR LANGUAGE EXPERT
NIIT Limited
07.2017 - 06.2019
SENIOR ENGINEER/MAINFRAME FRENCH PROCESS
AXA TECHNOLOGIES/CAPGEMINI SOLUTIONS PRIVATE LIMITED
08.2016 - 07.2017
CUSTOMER SERVICE EXECUTIVE / FRENCH BUSINESS PROCESS
HSBC
01.2014 - 08.2016
MARKETING OPERATIONS EXECUTIVE
M/s. KNOW-WELL INDIA TOURS PVT. LTD.
07.2011 - 06.2013
HIGHER SECONDARY STUDIES -
Nutan Vidya Mandir School
01.2008 - 01.2010
BACHELOR OF SCIENCE DEGREE - BotanyChemistryZoologyNature & EnvironmentComputer ApplicationsHindi & English
Shri Bhawani Niketan Mahavidalaya