Ravi Sureshkumar
Mumbai
Summary
Senior Process Associate with a proven track record in developing strong customer relationships. Specializes in consultative sales and team management, driving profitability through enhanced service offerings. Recognized for increasing customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Accenture
Mumbai
06.2023 - Current
- Managing customer relationships through consultative sales techniques to attain individual sales goals.
- Customizing service offerings to accommodate consumer needs.
- Contacting customers to set up appointments, monitor satisfaction levels and upsell additional offerings.
Senior Associate
Accenture solutions Pvt. Ltd.
MUMBAI
06.2023 - 09.2025
- Mentored junior associates to enhance skills and foster team collaboration.
- Resolved customer inquiries promptly, adhering to established service level agreements.
- Led cross-functional teams to optimize project delivery and improve operational efficiency.
- Managed a team of 10 as a subject matter expert for three months.
- Pursued trainer position within the last three months, demonstrating commitment to professional growth.
Senior Process Associate
Teleperformance
Mumbai
04.2020 - 10.2022
- Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
- Led customer-facing team to deliver seamless, modern and profitable guest experiences.
- Built quality, trusting relationships with consumers to facilitate sales opportunities and grow shop profitability.
Associate
Wipro
Mumbai
07.2018 - 01.2020
- Resolved customer concerns and boosted retention by offering thorough problem solving and active listening.
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge.
Procurement Specialist
GEP
Mumbai
07.2017 - 02.2018
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
- Diminished project gaps and reduced task duplication to manage smooth workflow.
Education
Bachelor of Management Studies -
S.I.E.S college of Arts, Science and commerce
Mumbai, Maharashtra04.2018
Higher Secondary School Certificate -
Shree Sanatan Dharam Vidyalaya and Junior college
Mumbai, Maharashtra02.2014
Secondary School Certificate -
St. Sebastian' s High School
Mumbai, Maharashtra06.2012
Skills
- I have developed strong customer service skills through years of direct interaction with clients, consistently ensuring satisfaction by addressing their needs and resolving issues efficiently My excellent communication skills have allowed me to build rapport with customers and colleagues alike, making it easier to convey information clearly and professionally With hands-on sales experience, I have successfully met targets by understanding customer needs and presenting suitable solutions In previous roles, I have taken on supervising responsibilities, guiding team members, delegating tasks, and ensuring smooth daily operations I am also highly proficient in various computer skills, including Microsoft Office Suite, data entry systems, and customer relationship management (CRM) software My ability to prioritize tasks and meet deadlines demonstrates strong time management, allowing me to work efficiently in fast-paced environments while maintaining high-quality results
Timeline
Senior Associate
Accenture solutions Pvt. Ltd.
06.2023 - 09.2025
Senior Process Associate
Accenture
06.2023 - Current
Senior Process Associate
Teleperformance
04.2020 - 10.2022
Associate
Wipro
07.2018 - 01.2020
Procurement Specialist
GEP
07.2017 - 02.2018
Bachelor of Management Studies -
S.I.E.S college of Arts, Science and commerce
Higher Secondary School Certificate -
Shree Sanatan Dharam Vidyalaya and Junior college
Secondary School Certificate -
St. Sebastian' s High School