Ravi Suryanarayana
Bengaluru
Summary
Analytical thinker capable of identifying issues, evaluating alternatives, and implementing effective solutions. Strong decision-making skills with the ability to prioritize tasks, manage competing demands, and drive results in fast-paced environments. Experience in leveraging data and metrics to drive informed decisions and improve operational efficiencies. Lead a team of 23 client services professionals, overseeing daily operations and ensuring exceptional service delivery. Managed escalated client issues, resolving complex problems promptly while maintaining client satisfaction. Developed and implemented client service strategies to enhance customer retention and drive revenue growth. Collaborated with sales and product teams to align service offerings with client needs and market trends. Conducted regular client meetings and presentations to review performance metrics, discuss service improvements, and identify new business opportunities.
Overview
14
14
years of professional experience
4
4
Certifications
3
3
Languages
5
5
years of post-secondary education
Work History
Specialist
HPI (Primus Global Technologies Pvt Ltd)
7 2022 - 7 2024
- Led a team, overseeing KPI performance and streamlining processes to achieve a 15% increase in efficiency
- Conducted regular coaching and one-on-one sessions with team members, resulting in a 10% improvement in overall performance
- Spearheaded escalation management and distributor communication, ensuring smooth operations during critical situations
- Monitored team performance and implemented strategies, resulting in a 20% increase in goals achievement
- Set sales targets for distributors and resellers based on their previous performance history
- Monitored sales and provided improvisation plans to achieve a 12% increase in sales performance
- Calculated claims based on validation of relevant documents sent by distributors, resulting in a more streamlined and accurate process.
Assistant Manager Operations
WNS GLOBAL SERVICES PRIVATE LIMITED
02.2010 - 07.2022
- Worked as Assistant manager and responsible for handling 23 members
- I have driven the email processing team to maintain 24 hours TAT
- I have been interacting with my stakeholders discussing process challenges and responsible for making plans for process development
- Good experience in handling Motor, Life and Pension insurance.
Education
XIIth -
Army School
04.1995 - 04.1996
B.Com - Commerce
Rabindranath Tagore University
01.2020 - 12.2023
Skills
Complaint Handling
Timeline
B.Com - Commerce
Rabindranath Tagore University
01.2020 - 12.2023
Assistant Manager Operations
WNS GLOBAL SERVICES PRIVATE LIMITED
02.2010 - 07.2022
XIIth -
Army School
04.1995 - 04.1996
Minimum Competency Requirements, Insurance Institute of Ireland at WNS Global Services Pvt, Ltd
Basic to Advanced Microsoft Excel, Skill Nation
Basic to Advanced Power BI Certificate, Skill Nation
Basic to Advanced PowerPoint, Skill Nation
Specialist
HPI (Primus Global Technologies Pvt Ltd)
7 2022 - 7 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Hindi
Kannada
Otherpersonaldetails
Bengaluru, INDIA
Coursescertifications
- Basic to Advanced Microsoft Excel
- Basic to Advanced Power BI Certificate
- Basic to Advanced PowerPoint
Personal Information
Total Experience: 25 Years 3 Months
Similar Profiles
Preeti SharmaPreeti Sharma
Data Analyst at Primus Global Technologies Pvt. LtdData Analyst at Primus Global Technologies Pvt. Ltd
Shaik Nayeem MShaik Nayeem M
Azure Support Engineer at PRIMUS Global Technologies, Pvt LtdAzure Support Engineer at PRIMUS Global Technologies, Pvt Ltd
SALMAN SAIFEESALMAN SAIFEE
Transaction Processing Associate at PRIMUS Global Technologies Pvt LtdTransaction Processing Associate at PRIMUS Global Technologies Pvt Ltd