Ravi Thakur
Mumbai
Summary
Analytical Claims Manager managing internal functions of teams, promoting high levels of quality production and overseeing specialized operational functions. Constructed concurrent objectives to promote efficiency and influence positive outcomes. Dedicated to team success while solving problems with minimal oversight. Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Manager (Claims and Underwriter)
ICICI Lombard General Insurance Company
09.2021 - 12.2023
- Health Insurance Claims (Cashless and Reimbursement), MIS Reports (Weekly, Monthly), MIS Reports of Doctors Productivity and Claims Allocation, MIS Reports of Approved and Rejected cases, Maintaining daily Dashboard of savings of ICICI LOMBARD in panel hospitals, Cashless and Reimbursement Claims Data Analysis, Maintaining Dashboard of TPA's and Insurance Company
Claims Executive Manager
Bharti-AXA General Insurance
08.2019 - 09.2021
- Travel Insurance Claims (Overseas and Domestic), Personal Accident Claims, Cashless Claims Data Analysis, Maintaining Dashboard of TPA's and Insurance Company
Claims Executive Manager (Overseas Travel Insurance Policy)
Europ Assistance India PVT LTD
05.2017 - 08.2019
- Handling complete case from initial deficiency to repudiation or payment of the claim, Handling medical and travel emergency of the Insured, Regular follow up with Insured over email or call for any query, Handling End to End processing of Cashless and Reimbursement cases, Follow up with clients and Insurer as per agreed TAT, Handling complete grievance, escalation & litigation cases, Regular Follow up and closer of grievance and escalated cases
Assistance Co-coordinator for Medical Emergency Department (Overseas Medical Policy)
Heritage Health TPA.Pvt.Ltd.
01.2015 - 04.2017
- Handling Inward Emergency Contact Number for Overseas Travel Policy Holder, Handling Calls and Emails of Cashless Claim report from Insured, Providing complete details on how to avail cashless treatment while in overseas, Providing the nearest panel hospital available details and coordinating with the hospital panel for Initiating cashless treatment request for Insured, Issuing the Pre-Authorization Letter to overseas hospital for complete cashless treatment, Handling Inward Calls for Reimbursement Claims and providing the necessary updates of Deficiency/Requirement or the current status of the respective claims
Customer Support Executive
Mapfre India Roadside Assistance Pvt Ltd
04.2014 - 11.2014
- Handling clients for Volkswagen Information Department, Generated Sales for New Cars, Generating leads and sending reports for TL, Handling Mails and Inbound calls for Information department, Generating Reports /Lead Counts on Daily Basis, Handling Inbound & Outbound data for VW, Handling Customers through Calls and Mails
Operations Executive
ARS Traffic and Transport Technologies India Pvt Ltd
04.2013 - 02.2014
- Handling the Office Issues on Day to Day Basis, Record attendance and Checking Attendance Register, Planning the Stock well in advance, Preparing MIS Reports, Monitoring the Vehicles through GPS system, Handling Customer Issues via mail related to project, Handling Various Domestic Projects for ARS Traffic &Transport, Follow up for VTS device Installation, Co-ordination with other departments for the project work, Attending Calls On Help Desk - Calls of both customer for issues and FTs for installation details and status of the device whether it is untracked or showing tracked on the site
Networking Engineer and Technical Support
Orient Technologies Pvt Ltd
11.2011 - 02.2013
- On Call Interaction with Client and resolving the network issues for customers, Supporting and resolving the network issues for customers on call, Working in LAN Environment using Microsoft Windows, Microsoft Windows Software Update Services, Troubleshooting of Operating System, Installation & Configuration of Router Switch, Modem, Installation &Configuration of Wireless Access Point
Education
Bachelor of Commerce - Mumbai University
Nikunj Viday Mandir
Mumbai03-2011
Skills
- Performance monitoring
- Quality Assurance
- Team Management
- Procedure Implementation
- MS Office Suite
- Claims Processing
- Claim Form Analysis
- Complex Mathematics
- Decision-Making
- Claims Evaluation
- Claims Investigation
Email I D
ravithakur202000@gmail.com
Personal Qualifications
Bachelor in Commerce
Additional Qualification
- Bachelor of Commerce Mumbai University March 2011
- Hardware and Software Eng Degree January 2009
- Microsoft Certified System Eng January 2009
- Saint Angelo’s Institute January 2009
- Network Support Eng January 2010
Personal Information
Date of Birth: 10/11/1988
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Reading Articles / Newspapers
- Football
- Playing Chess
Disclaimer
VidayNikunjMapfreEurop
I Mr. Ravi Thakur, here by declare that the above furnished information is authentic to the best of my knowledge.
Accomplishments
- School leadership roles.
- Faculty award for academic efforts.
- Excellent exam results.
- University society leadership position and/or prizes.
Certification
Hardware and Software Eng Degree January 2009
Microsoft Certified System Eng January 2009
Saint Angelo’s Institute January2009
Network Support Eng January 2010
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Claims Manager (Claims and Underwriter)
ICICI Lombard General Insurance Company
09.2021 - 12.2023
Claims Executive Manager
Bharti-AXA General Insurance
08.2019 - 09.2021
Claims Executive Manager (Overseas Travel Insurance Policy)
Europ Assistance India PVT LTD
05.2017 - 08.2019
Assistance Co-coordinator for Medical Emergency Department (Overseas Medical Policy)
Heritage Health TPA.Pvt.Ltd.
01.2015 - 04.2017
Customer Support Executive
Mapfre India Roadside Assistance Pvt Ltd
04.2014 - 11.2014
Operations Executive
ARS Traffic and Transport Technologies India Pvt Ltd
04.2013 - 02.2014
Networking Engineer and Technical Support
Orient Technologies Pvt Ltd
11.2011 - 02.2013
Bachelor of Commerce - Mumbai University
Nikunj Viday Mandir
Similar Profiles
Abhishek ChetnaniAbhishek Chetnani
Senior Manager, Underwriting at ICICI Lombard General Insurance Company LtdSenior Manager, Underwriting at ICICI Lombard General Insurance Company Ltd
Vishal SinghVishal Singh
Unit Sales Manager at ICICI Lombard General Insurance company LTDUnit Sales Manager at ICICI Lombard General Insurance company LTD
Vishal SinghVishal Singh
Unit Sales Manager at ICICI Lombard General Insurance company LTDUnit Sales Manager at ICICI Lombard General Insurance company LTD
Amit PareekAmit Pareek
Senior Manager at ICICI Lombard General Insurance Company LimitedSenior Manager at ICICI Lombard General Insurance Company Limited
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP