Ravi Upadhyay

• Managing the West and South region in Arcserve and tagged to work with Sales team member of West & South.
• Focus to develop trusted relationship with customer and partners to ensure continuous business growth.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Designed structured training plans for partners and customer SE.
• Provided 113 product demos to unique customers and enablement sessions for 40+ unique partners.
• 85 POCs successfully closed and converted into valid opportunity.
• Conducting various onsite sales and technical enablement trainings at distributors place.
• WebEx trainings for partners in SriLanka and Maldives.
• Closely working with Marketing to develop new use cases for e.g BM-DRaaS.
• Working with customers(Banks/Govt) to define SOW, technical specification for RFPs, solution architecture etc.
• Working with GSI/Tier1 partners like Wipro, CTX, Infosys and WebWorks.
• Developing strategic alliance with ISVs like GodRej Agrovet, Nelito.
• Provide inputs in SFDC with SE Assessment for key opportunity, provide detailed inputs on the opportunity and progress.
• Provide inputs in daily activities in SFDC for meetings, demos, POCs, calls.
• Preparing high-level and low-level solution architectures.
• Preparing technical write-ups and solution deck inclusive of About the solution, What is the solution, How the solution is achieving the objective, Benefits for the customer/prospect, deliverables, the project timelines, Technical BOM (Generic/Detailed) and existing experience or case study.
• Actively guiding the partners during the implementation of project to guide the best practise for installation and ensuring smooth handover to customer and achieving the object of the project.
• Conducting product enablement training for sales team.
• Conducting product presentations to customer and preparing a niche solution approach to meet the specific ask of the customer.

• Working with multiple geographies i.e. Singapore, Vietnam, SriLanka, Malaysia, Taiwan, Thailand and Indonesia.
• Implemented corrective actions to fix root causes of various issues.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Scheduled appointments for further services.
• Preparing Landing zone architecture on AWS/Azure platform.
• Planning workload and data migration methodology.
• Structured network segmentation using VPC.
• Conducting Demo/POCs.
• Closely working with Sales Team on various on EOI/RFP/RFQ for Private and Public Cloud(VMware, Nutanix, AWS, Azure.)
• Focused to develop solution stack on Contact Center Platform using Amazon Connect and Greymatix Contact Center.
• Identify and develop various use cases to optimize the contact center and contact center customer experience.
• Participated in system development life cycle from requirements analysis through system implementation.
• Preparing high-level and low-level solution architectures.
• Preparing technical write-ups and solution deck inclusive of About the solution, What is the solution, How the solution is achieving the objective, Benefits for the customer/prospect, deliverables, the project timelines, Technical BOM (Generic/Detailed) and existing experience or case study.
• Actively working with post-sales team during the implementation of project to guide the best practise for installation and ensuring smooth handover to customer and achieving the object of the project.
• Conducting product enablement training for sales team.
• Conducting product presentations to customer and preparing a niche solution approach document to meet the specific ask of the customer.

• Designed tradition 3-Tier Virtual Platform Solution and HCI solutions based on VMware and Nutanix.
• Closely working with Sales Team on various on RFP/RFI for Infrastructure solution requirement.
• Identify and optimize the SIEM and ITSM infra requirement to optimize the Virtual Stack.
• Identify the performance and availability requirement of application stack on CPU/Cores, RAM, SSD&HDD, Network Ports requirement, Support for Hypervisor, B/W requirement and IOps requirement(Read/Write).
• Preparing comparison of various BOM for TCO visibility.
• Evaluating the license requirement of OS, CALs, SA, and software stack license requirement and optimizing the infra(Cores/CPU) to reduce the license requirement.
• Participated in system development life cycle from requirements analysis through system implementation.
• Preparing high-level and low-level solution architectures.
• Preparing technical write-ups and solution deck inclusive of About the solution, What is the solution, How the solution is achieving the objective, Benefits for the customer/prospect, deliverables, the project timelines, Technical BOM (Generic/Detailed) and existing experience or case study.
• Actively working with post-sales team during the implementation of project to guide the best practise for installation and ensuring smooth handover to customer and achieving the object of the project.

• Manged team of 6 presales team member from Infra, Security&Network, Application and Cloud domain experts.
• Lead the team to Win RFP/RFI, convert customer business requirement into sales opportunity, build solution to FIT the need.
• Participate and work with 46+ OEM strategy program under ISMAC(Infrastructure, Security, Mobility, Analytics and Cloud).
• Focused strategy with Nutanix, Arcserve, VMware, Lenovo, HPE , Huawei and DellEMC.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Ability to analyze and operate at different levels
  of abstraction.
• Knowledge and experience in Solution Centric
  Architecture, Building and Designing Infrastructure and data center services.
• Working with Sales team to establish Customer
  Centric Solutions.
• Identifying the business need of Customer and build a solution.
• Conducting product presentations and demos to customers and sales team.
• Conducting product POCs at customer place including success criteria and acceptance of POC.
• Design the solution architecture, workflow and solution decks.
• Preparing Bill of Materials.
• Providing the solution assessment and qualifying the solution including customer objections and project compatibility.
• Defining the service delivery scope and manage the project after post sales.
• Partnering with OEM, Distributor and SE teams to ensure solutions are in line with Firm-wide Strategic Technology Roadmap.
• Review and present solutions to Engineering board representing the Line of Business.
• Identifying gaps in current standards/services and negotiating enterprise vs. project solutions and developing standard application architectures, frameworks, and development
  standards.
• Applying industry/technical knowledge to provide solutions that increase business results and/or minimize risk regarding the integration of applications across multiple product systems
  and delivery channels.
• Leading multiple technology groups to ensure that the application, integration, infrastructure, and security architectures are designed to meet evolving business requirements, standards for reliability, scalability and availability and align with the organization Technology Roadmap.

• Assessed scope and requirements to assist with project design determinations.
• Adhered to timelines to meet quality assurance targets.
• Installed Servers, Storage and network/security appliances in various customer datacenters.
• Installed and Configured VMware vSphere Clusters, HyperV Cluster, WSFC Cluster, HP DP, Veritas BackupExec(Symantec) and IBM Spectrum Protect Solution(Tivoli Storage Manager).
• Installed and configured Fortinet and Checkpoint firewall including UTM Policies, SSL VPN and IPSEC Tunnels.
• Delivered L3 support for critical projects of VMware, HyperV, WSFS and IBM Spectrum Protect.
• Independently lead the project on-site at enterprise customer segment.
• Determined and scheduled priorities as required to ensure timely delivery of project.
• Delivered end-to-end project documentation including configuration details, Daily SOP documents, Troubleshooting Documents.
• Identified technical risks within managed projects.
• Conducted customer enablement trainings.
• Conducted internal project team enablement trainings.
• Delivered presentations to provide plans and updates on projects.

• Identified team & IT Landscape weak points and implemented corrective actions to resolve concerns.
• Maintained team flexibility and embraced change to adapt within dynamic demand of end customer.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained employees on Asset Management Tool and assigned duties.

IT Landscape:

• Emco's setup includes Windows Terminal servers, Application servers, DB servers, SAP servers & MPLS connectivity between multiple locations ( 4 Locations - 2000 Users).
• Consolidation of Active Directory from 2003 to 2008
  spread out across locations. User Migration, Backup Solution(Retrospect) Implementation, SAP R3 Module Implementation, Network back-bon migration.
• Consolidation of storage on EMC AX4 iSCSI SAN box.
• Consolidation of virtual machines using Microsoft
  HyperV Server. HyperV Cluster COnfiguration.
• Deployment of Fortinet UTM solution with centralized internet
  access.
• Centralized Patch Management (WSUS).

• Providing L1 & L2 Support for Desktop, Laptops, Printers, SOHO & ROBO Office Network,
• Basic Windows Server 2003 configuration and troubleshooting.
• Providing support for Windows 98, Windows 2000, Windows Server 2000, Windows XP, Windows Vista Installation and Configuration.
• Installation and Configuration of Desktop and Laptop.
• Troubleshooting Desktop and Laptop.
• Troubleshooting Access Router, ADSL Router and Office Network Connectivity.
• Troubleshooting Tally network connectivity and license configuration.