RAVI UPRETI
STORE MANAGER
Haldwani
Summary
Dynamic Store Manager with a proven track record at FIRST CRY, excelling in customer service management and team development. Successfully enhanced operational efficiency and significantly improved customer satisfaction ratings. Skilled in inventory control and employee training, fostering a motivated team to achieve sales goals and deliver exceptional service.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Store Manager
FIRST CRY
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Senior Sales Executive
US Polo
12.2021 - 05.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Senior Sales Executive
Louis Philippe
03.2020 - 10.2021
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales Executive
Monte Carlo
07.2019 - 02.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
BBA -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
Meerut, India 04.2001 -
INTERMEDIATE -
ST.THERESA SR SEC SCHOOL
HALDWANI 04.2001 -
HIGHSCHOOL -
ST. THERESA SR SEC SCHOOL
HALDWANI 04.2001 -
Skills
- Customer service management
- Employee training
- Store merchandising
- Team development
- Team building
- Store operations
- Shift scheduling
- Staff management
- Operations management
HOBBIES
MUSIC
TRAVELLING
SPORTS.
Timeline
Store Manager
FIRST CRY
06.2022 - Current
Senior Sales Executive
US Polo
12.2021 - 05.2022
Senior Sales Executive
Louis Philippe
03.2020 - 10.2021
Sales Executive
Monte Carlo
07.2019 - 02.2020
BBA -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
04.2001 -
INTERMEDIATE -
ST.THERESA SR SEC SCHOOL
04.2001 -
HIGHSCHOOL -
ST. THERESA SR SEC SCHOOL
04.2001 -
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