Ravi Vashisht
General Manager
New Delhi
Summary
Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
Work History
General Manager
IGT Solutions Pvt Ltd
2022.06 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall process efficiency by streamlining operations and implementing innovative strategies.
- Cultivated strong relationships with clients and employees to ensure long-term success and loyalty
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Analyzed market trends and competitor activities to create competitive advantages.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Head of Operations
IGT Solutions Pvt Ltd
2021.06 - 2022.05
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
Senior Manager, Operations
IGT Solutions Pvt Ltd
2019.06 - 2021.05
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
Manager of Operations
IGT Solutions Pvt Ltd
2016.07 - 2019.06
- Improved customer satisfaction by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members and adherence to standards for customers.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Managed cross-functional teams for successful project completion and timely delivery.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant Manager
IGT Solutions Pvt Ltd
2012.07 - 2016.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
Team Leader
IGT Solutions Pvt Ltd
2008.07 - 2012.06
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Subject Matter Expert
IGT Solutions Pvt Ltd
2007.07 - 2008.06
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Process Associate
IGT Solutions
2006.03 - 2007.07
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
M Tech - Artificial Intelligence And Machine Learning
Birla Institute of Technology And Science
Pilani 2001.04 -
Master of Science - Business Analytics
Birla Institute of Technology And Science
Pilani 2001.04 -
Skills
- Business Transformation
- Operations Management
- Customer Experience Improvement
- Business Development
- Project Management
- P&L Management
- Strategic Planning
Timeline
General Manager
IGT Solutions Pvt Ltd
2022.06 - Current
Head of Operations
IGT Solutions Pvt Ltd
2021.06 - 2022.05
Senior Manager, Operations
IGT Solutions Pvt Ltd
2019.06 - 2021.05
Manager of Operations
IGT Solutions Pvt Ltd
2016.07 - 2019.06
Assistant Manager
IGT Solutions Pvt Ltd
2012.07 - 2016.06
Team Leader
IGT Solutions Pvt Ltd
2008.07 - 2012.06
Subject Matter Expert
IGT Solutions Pvt Ltd
2007.07 - 2008.06
Process Associate
IGT Solutions
2006.03 - 2007.07
M Tech - Artificial Intelligence And Machine Learning
Birla Institute of Technology And Science
2001.04 -
Master of Science - Business Analytics
Birla Institute of Technology And Science
2001.04 -
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