Ravi Verma

Core Expertise & Qualification:

Import/Export Management, Material Management, Supply Chain, Freight Forwarding, Inbound/Outbound Logistics, Vendor Development, Logistics Transportation, Freight Management, Supply Chain Operations, Rate Negotiation, KPI Management, Contract Management.

· Vast experience with national and international freight regulations

· Solid ability to manage airport operations and procedures

· Strong familiarity with imports and exports transferred via air freight

· Ability to work within existing markets and establish new markets

· Deep knowledge of customs and airline procedures

· Familiar with database software including MS Word Excel and Access

· Adept at working in fast-paced environments

· Excellent decision making skills

· Liaised with account managers and other department heads to ensure timely shipping

· Ensured optimal customer satisfaction was maintained through regular client contact

· Maintained solid professional relationships with customs officials

· Identified areas to improve air freight operations

· Offered and provided support to sales team and account managers

· Negotiated rates with carrier's/freight forwarder/transporters for shipments on behalf of clients

· Ensured compliance with industry standard quality regulations

· Coordinated with existing international partners to expand business

· Managed customer issues and assisted in providing timely resolutions

· Tracked progress of air freight deliveries and informed clients of arrivals

· Coordinated with all department managers to ensure efficient operations

· Prepared and processed client invoices and handled facility billing processes

· Worked with upper management to determine appropriate air freight pricing

· Contract management system

· Performance management system

· Improvement in KPI to convene to maintain qualification guidelines

· Coordinate and negotiate with the Airline, IATA and overseas agent to get the best rate

· Preparing Quotations as per Customer requirements

Logistics Role:

· Prepare, handle, and process documentation- including house and master air waybills, commercial documents, and customs/regulatory documents, L/C shipments.

· Accurately track and trace cargo

· Dispatch freight

· Communicate effectively with customers, vendors, other offices worldwide, and co-workers through email, phone, instant message, and in person

· Monitor reports

· Accurate and timely client billing

· Contribute to maintaining strong vendor relationships- airlines, trucking companies, and others

· Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements

· Meet key performance indicators to support department, branch, product, and company goals

· Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

· Create and maintain customer SOPs

· Provide customer quotes on request

· Regularization & amendment of shipments discrepancies

Logistics Role:

· Manage and co-ordinate all general forwarding operation activities

· Ensure timely update of all records and job invoices

· Coordination of customs clearance (client and operations) including relevant duty payments

· Daily Arrival Report

· Sending DO Cheques to Airport

· On time Invoicing

· Handling manifestation of Jobs

· Scrutiny of documents before filing. Requesting customer to provide connected documents like Technical Write, Catalogue, PO Copy (if required)

· Raise cargo arrival notice & share to customer's