RAVI VIJAY
Ahmedabad
Summary
Motivated professional with 6 years of experience in customer support and accounts, seeking to transition into a Human Resources role. Skilled in communication, conflict resolution, and process improvement, with a proven ability to build strong relationships and foster collaboration. Eager to leverage transferable skills in recruitment, employee engagement, and organizational support to contribute to HR initiatives. Committed to continuous learning and driving positive workplace culture.
Overview
11
11
years of professional experience
Work History
Accountant
Count Hq
Ahmedabad
11.2023 - Current
- Handled multi-client bookkeeping for a leading CPA firm in Australia.
- Managed payroll processes (weekly, fortnightly, and monthly) with accuracy and compliance.
- Oversaw accounts receivable and payable, ensuring seamless financial operations.
- Administered superannuation, payroll tax, and BAS on a monthly and quarterly basis.
- Ensured compliance with financial regulations while delivering exceptional client service.
Business Operations Analyst
Varite India Private Limited
Bengaluru
06.2023 - 08.2023
- During my tenure at the Partner Transaction Center within the GBU unit, I held a significant position in assisting Oracle India's alliances and channels
- My responsibilities included:
- Reviewing partner transactions and associated details using various tools such as CPQ, Oracle Service Cloud, the Deal Approval System, Slack channels, and other software solutions
- Ensuring continuous communication with different teams to streamline the approval process and confirm that all prerequisites for transaction completion, including hardware, software, and cloud products, were met
- Offering support to the US team through Zoom calls as required
Customer Success Expert
Byjus
Bengaluru
06.2021 - 10.2021
- Providing prompt and reliable responses to incoming customer calls, covering topics such as cancellations, mentorship, retention, and various inquiries related to Byju's online tuition
- Achieving this through the use of Salesforce, CRM, and Leadsquare platforms
Process Associate
Tata Consultancy Services
Gandhinagar
04.2018 - 04.2021
- Proficient in offering solutions for issues that batch runs cannot resolve
- Utilize client tools like SAP and CRM to tackle challenging tasks
- Recognized with the Star Performer award five times for outstanding performance
- Willingness to commit extra hours, including overtime and weekends, to meet business demands
Customer Service Executive
Muthoot Fincorp Limited
Ahmedabad
07.2017 - 04.2018
- Regularly overseeing branch accounts to ensure the accuracy of financial reports
- Being involved in diverse areas such as gold loans, insurance, marketing, and daily bookkeeping
Packer
Avenue Supermart limited
Ahmedabad
05.2014 - 02.2015
- Customer management and the delivery of exceptional service
- A consistent focus on customer service excellence
- Building positive relationships with colleagues as a key priority
Education
Bachelor of Commerce -
K.KA Shastri Government Commerce College
Ahmedabad10.2016
High School Education -
Axay High School
Ahmedabad05.2013
Senior Secondary Education -
Sarawati Vidyalaya
Ahmedabad05.2011
Skills
- Recruitment & Onboarding
- Employee Engagement
- HR Policies & Compliance
- Diversity, Equity, and Inclusion (DEI)
- Payroll Management
- Data Analysis & Reporting
- Conflict Resolution & Mediation
- Communication & Interpersonal Skills
- Time Management & Prioritization
- Proficiency in Microsoft Excel & HRIS Tools
Hobbies and Interests
Singing, Travelling, Dancing
Awards
- Count HQ Awards: Best Debutant, Best Engagement, Best Referral, Good Samaritan, and Star Performer.
- TCS Fashion Show: First prize for diversity and inclusion theme.
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Gujarati
Proficient
C2
Volunteer Experience
- Anchor, Rotary International Blood Donation Drives| Kankariya Carnival- Volunteered as an anchor, promoting awareness and encouraging participation.
- Anchor, Happy Street & River Funfeista| Ahmedabad-Hosted events at Law Garden and Sabarmati Riverfront to promote child-friendly initiatives.
- Volunteer, GCRI Hospital- Supported cancer patients through engaging activities and emotional care.
- Awareness Advocate, LGBTQ CampaignUndertook an All-India tour in November 2019 to raise awareness about the LGBTQ community.
- Active Member, Toastmasters & Rotaract Club- Enhanced leadership and communication skills while contributing to social initiatives.
Timeline
Accountant
Count Hq
11.2023 - Current
Business Operations Analyst
Varite India Private Limited
06.2023 - 08.2023
Customer Success Expert
Byjus
06.2021 - 10.2021
Process Associate
Tata Consultancy Services
04.2018 - 04.2021
Customer Service Executive
Muthoot Fincorp Limited
07.2017 - 04.2018
Packer
Avenue Supermart limited
05.2014 - 02.2015
Bachelor of Commerce -
K.KA Shastri Government Commerce College
High School Education -
Axay High School
Senior Secondary Education -
Sarawati Vidyalaya