Ravi V Vernekar
Senior Client Support Analyst
Bangalore
Summary
Dedicated finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Professional with strong background in client support, adept at resolving complex issues and improving user experiences. Known for effective collaboration and adaptability in dynamic environments. Proven ability to manage multiple priorities while maintaining high standards of service. Skilled in communication, problem-solving, and leveraging products to drive results.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Senior Client Support Analyst
London Stock Exchange
05.2023 - Current
- Streamlined support processes for increased efficiency and faster response times.
- Assisted with the onboarding process for new clients, ensuring smooth transitions and minimizing downtime during implementation phases.
- Provided comprehensive training to clients, ensuring optimal use of software applications.
- Mentored junior colleagues with ongoing guidance on best practices in effective service delivery techniques.
- Maintained accurate records of client interactions, enabling targeted improvements in support services.
- Created SOP for common support issues, reducing the need for direct client assistance requests.
- Conducted thorough analyses of client needs, recommending tailored solutions for improved productivity.
Financial Analyst
Northern Trust
08.2021 - 09.2022
- Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
- Trade Analytics for hedge funds
- Developed and deepened client relationships to cement profitable partnerships.
- Promoted successful investment plans with well-organized and smooth presentations.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
- Developed corporate investment strategies to drive growth and security.
Business Analyst
Traderama
02.2021 - 07.2021
- Analyzed market, technology and industry to keep current on trends.
- Relationship Manager
- Trade Analysis
Education
Bachelor of Commerce - Marketing And Finance
Surana College (Bangalore University)
Bengaluru, India 04.2001 -
Skills
Willingness to explore new things
Interests
Indoor and outdoor games
Art and culture
Rewards and Recognition
- Recognized as a top performer within the team due to consistent delivery of high-quality support services and excellent customer feedback scores.
- Appreciated as stage smasher in academicals presentations.
- Secured 3rd Prize in 'Bharat Ko Jano' State level Quiz Competition.
- Secured 2nd Prize in District level Table Tennis.
- Played and Selected for Zonal region of Cricket.
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge.
Personal Information
- Father's Name: Vinayak G Vernekar
- Mother's Name: Surekha V Vernekar
- Date of Birth: 04/26/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Client Support Analyst
London Stock Exchange
05.2023 - Current
Financial Analyst
Northern Trust
08.2021 - 09.2022
Business Analyst
Traderama
02.2021 - 07.2021
Bachelor of Commerce - Marketing And Finance
Surana College (Bangalore University)
04.2001 -
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