Ravi Yadav Tummala
Secunderabad
Summary
Dynamic Payroll Specialist with a proven track record at Amazon.com, leading a team to achieve 100% compliance in multi-jurisdictional tax regulations. Expert in payroll operations and process optimization, I foster high-performing teams while enhancing efficiency and accuracy. Recognized for developing training materials that improved onboarding time significantly.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Amazon.com
Hyderabad
02.2020 - Current
- Led and mentored a team of nine payroll professionals, enhancing quality assurance and escalation resolution.
- Managed end-to-end payroll receivables across US, Canadian, and Philippine operations, ensuring 100% compliance with multi-jurisdictional tax regulations.
- Processed multi-frequency payrolls while maintaining compliance with federal, state, and local tax laws across over 50 jurisdictions.
- Spearheaded minimum wage compliance audits and oversaw 401(k) and Roth contribution management for more than 10,000 employees.
- Developed comprehensive training materials, achieving a 30% boost in team efficiency and reducing onboarding time.
- Implemented streamlined overpayment recovery processes, cutting recovery time by 40% and enhancing collection rates.
- Conducted rigorous audits of overpayment calculations and resolved complex escalated issues requiring advanced payroll tax expertise.
- Maintained 100% accuracy rate in payroll processing and tax compliance for over four years.
Senior Payroll Associate
ADP Pvt Ltd
Hyderabad
09.2017 - 02.2020
- Managed full-cycle US payroll processing for multiple clients, achieving 100% accuracy and compliance.
- Served as subject matter expert on complex payroll tax issues, including multi-state taxation.
- Trained and mentored over 10 new associates in payroll processing and tax compliance.
- Created ad-hoc audit reports and analytics tailored to client needs and regulatory requirements.
- Transitioned from voice support to specialized payroll processing based on exceptional metrics.
- Handled employee inquiries regarding paychecks and deductions, maintaining over 95% satisfaction rating.
- Promoted to Senior Associate within 12 months due to performance excellence.
- Achieved 99.8% accuracy across 500+ payroll cycles with zero compliance violations.
Senior Customer Care Representative
Synchrony Financial Ltd
Hyderabad
04.2015 - 09.2017
- Delivered exceptional customer service in high-volume voice process, resolving complex billing and account inquiries
- Promoted to Surveillance Specialist role, conducting detailed audits of customer statements for billing accuracy
- Identified and prevented compliance opportunities through proactive statement review and error detection
- Resolved escalated customer concerns while maintaining 92%+ customer satisfaction scores
- Collaborated with cross-functional teams to implement process improvements reducing billing errors by 25%
- Promoted to Surveillance Specialist based on analytical skills and attention to detail
- Maintained top 10% performance ranking in customer satisfaction metrics
- Reduced billing discrepancies by 20% through enhanced audit procedures
Education
Bachelor of Commerce (B.Com) -
Dr. BR Ambedkar Open University
Board of Intermediate Education (Vocational) -
Kallam Anji Reddy Junior College
Secondary School Certificate (SSC) - Board of Secondary Education
The Brilliant High School
Andhra PradeshSkills
- Payroll Operations
- Multi-frequency Payroll Processing
- Tax Compliance
- 401(k) & Roth Management
- Overpayment Recovery
- ADP Lifion (Lyric)
- ADP Payforce
- MS Office Suite
- Team management
- Training & Development
- Process Optimization
- Escalation Management
- Quality Assurance
- Minimum Wage Audits
- Multi-jurisdictional Compliance
- Excellent verbal and written communication skills
- Analytical thinker
- Problem-Solving
- Strong project management skills
Professional Skills Attributes
Excellent verbal and written communication skills with ability to explain complex payroll concepts to diverse audiences, Analytical thinker capable of resolving complex payroll discrepancies and tax compliance issues, Quick learner who thrives in dynamic environments with changing regulations and requirements, Strong project management and time management skills with ability to prioritize multiple deadlines, Diplomatic and patient leader with proven ability to mentor and develop high-performing teams
Languages
- Hindi (Fluent)
- Telugu (Native)
- English (Fluent)
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Payroll Specialist
Amazon.com
02.2020 - Current
Senior Payroll Associate
ADP Pvt Ltd
09.2017 - 02.2020
Senior Customer Care Representative
Synchrony Financial Ltd
04.2015 - 09.2017
Bachelor of Commerce (B.Com) -
Dr. BR Ambedkar Open University
Board of Intermediate Education (Vocational) -
Kallam Anji Reddy Junior College
Secondary School Certificate (SSC) - Board of Secondary Education
The Brilliant High School