Ravi Kant

L3 Level - Business Manager (Sep 2019 to Present)

• Led a 2-tier team of 20+ executives and team leaders, focusing on hiring, training, and retention to ensure team development and meet business objectives.
• Enhanced client retention by optimizing servicing processes, increasing renewal rates from 40% to 55%, to 60%.
• Reduced payment rejections from 10% to 2% by enforcing adherence to payment terms and streamlining sales processes.
• Cultivated and maintained relationships with over 1,700 existing clients, enhancing satisfaction and fostering long-term engagement.
• Consistently met and exceeded quarterly AOP goals, achieving over 110% in the JFM/OND quarter for the last five years.

L2 Level – Relationship Manager (Jul 2017 – Aug 2019)

• Managed a team of 5–6 Executives and Assistant Managers.
• Accurately planned, forecasted, and achieved fortnightly and monthly client retention and revenue targets for an assigned client base of 500–600.
• Built and maintained productive, professional relationships with clients to ensure satisfaction and long-term engagement.
• Conducted 3–4 face-to-face client meetings daily at client sites to strengthen relationships and address needs.
• Ensured prompt resolution of client complaints, maintaining high levels of client satisfaction and retention

L1 Level – Individual Role.

• Assistant Manager (Oct 2014 – Jun 2017)
• Sr. Executive (Nov 2013 – Sep 2014).
• Handled the end-to-end B2B sales cycle through inbound and outbound calling, and client meetings.
• Conducted 4–5 face-to-face client visits daily for business presentations, product demos, and onboarding support.
• Delivered customized digital solutions aligned with client needs to drive conversions and retention.
• Scheduled and managed appointments with existing clients for renewals, upselling, and service satisfaction.
• Collaborated with cross-functional teams to ensure seamless post-sales client servicing.