Ravikant Atmaram Mhatre
Customer Service Officer
Mumbai
Summary
Dedicated and results-driven Credit Executive with over 8 years of experience in managing credit and risk for financial institutions. Proven ability to develop and implement credit policies, analyze financial statements, and mitigate credit risk. Skilled in building strong relationships with clients and stakeholders to drive business growth and profitability. Strong leadership qualities and strategic decision-making skills.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Customer Support Officer
Niwas Housing Finance Ltd
06.2024 - Current
- Recommended products to customers, thoroughly explaining details.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Tele Caller Executive
Precious Financial Solution
08.2023 - 04.2024
Credit Admin Executive
BRICK EAGLE AFFORDABLE HOUSING FINANCE LIMITED
02.2022 - 04.2023
Disbursement Officer cum Cashier
Aavas Finance Ltd.
03.2018 - 01.2022
Credit Process Associate
ICICI Bank Ltd (I Process Pvt Ltd)
04.2013 - 03.2018
Back Office Assistant
Kotak Mahindra Bank Policy Servicing & Underwriter Dept
06.2009 - 12.2012
Back Office Executive
Genesis Imaging & Allied Technology
04.2002 - 05.2009
Education
HSC -
Maharashtra State Board of Education
02.2002
SSC - undefined
Maharashtra State Board of education
03.2000
Associate in Electronics Engineering Technology -
Tulsi Technical Instutute
Mumbai 04.2001 -
Skills
- Positive approach
- Take initiative in all new activities
- Zeal to learn the new things, ability to master them with ease
- Quick learner, Good team player
Data reconciliation reporting
Teamwork and collaboration
Problem-solving skills
Customer service
Data entry
Understanding customer needs
Disclaimer
Date: Place: Mumbai Signature
Details of Works
- Login File Checking & processing in system.
- Resi & Office Verification Initiate.
- Legal & Technical Initiate.
- Knowledge of taking telephone interview of the applicant & co-applicant.
- Knowledge of disbursement in system. (Maker)
- OTC & PDD pendency collected & resolved in physical & system also.
- File Ready for dispatching to HO
- Disbursement cheque Printing & handover to customer
- Maintain all MIS
- Customer Handling
- Checking of Property Paper as per the product wise requirement.
- Collect the cash & Cheque & Deposited.
- Salaried Files PD & Recommended.
Additional Qualification :
Knowledge of computer MS Office, Windows, Internet
Timeline
Customer Support Officer
Niwas Housing Finance Ltd
06.2024 - Current
Tele Caller Executive
Precious Financial Solution
08.2023 - 04.2024
Credit Admin Executive
BRICK EAGLE AFFORDABLE HOUSING FINANCE LIMITED
02.2022 - 04.2023
Disbursement Officer cum Cashier
Aavas Finance Ltd.
03.2018 - 01.2022
Credit Process Associate
ICICI Bank Ltd (I Process Pvt Ltd)
04.2013 - 03.2018
Back Office Assistant
Kotak Mahindra Bank Policy Servicing & Underwriter Dept
06.2009 - 12.2012
Back Office Executive
Genesis Imaging & Allied Technology
04.2002 - 05.2009
Associate in Electronics Engineering Technology -
Tulsi Technical Instutute
04.2001 -
SSC - undefined
Maharashtra State Board of education
HSC -
Maharashtra State Board of Education
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