Ravikant Shekar Anchan

SHAHA FINLEASE – An two decade old NBFC was acquired by new management team and it was start up kind of business. Was instrumental in redesigning this NBFC in its new avatar.

● Responsible for OVERALL MANAGEMENT OF THE ORGANISATION.

● Generating New Business and evaluating the portfolio and bringing in the new pool.

● Managing Collections of Stressed Assets Acquired by SHAHA FINLEASE.

● Part of the Core Team of Risk – Job Role Involves, Formulating business delivery plan, technology involvement, utilization & deployment of available resources to achieve organizational business objectives; simultaneously meeting defined quality standards and compliance.

● Recruiting channel partners, alliances, managing and monitoring processes and establishing terms of payment as well as handling vendor management.

● Pioneered the implementation of robust internal control systems and procedures..

● Responsible for Managing Collections of Stressed Assets Acquired by RARC.

● Part of the Core Team of Risk – Job Role Involves, Formulating business delivery plan, technology involvement, utilization & deployment of available resources to achieve organizational business objectives; simultaneously meeting defined quality standards and compliance.

● Recruiting channel partners, alliances, managing and monitoring processes and establishing terms of payment as well as handling vendor management.

● Setting up internal control systems / procedures.

Achievement :

• Set up the Cost effective Center of Excellence enabling Inhouse Collection of more than 40% of the pool.
• Increased the Revenue and enhanced Collections by more than 300%.
• Designed the Workflow and Process for Resolutions and other functions.
• Various Digital activities are designed and implemented in RARC enhancing the performance of the company.

● Responsibilities included Managing Collections of Credit Cards for West of India, Setting up Call Center Operations, Setting up entire Pan India Field operations.

● Part of the Core Team of Credit Card Risk – Job Role Involves, Formulating business delivery plan, technology involvement, utilization & deployment of available resources to achieve organizational business objectives; simultaneously meeting defined quality standards and compliance.

● Recruiting channel partners, alliances, managing and monitoring processes and establishing terms of payment as well as handling vendor management.

● Setting up internal control systems / procedures.

Additional Responsibilities

· Was Managing Credit DIP Desk and FRM Sampling

· Single Point Contact for Legal Activities

· Core Member of the Strategy and Budget Committee

· Part of the Team which formulated the Cards Policy and Process

· Part of the New Business Initiatives and Technology Support

Regional Collection Manager - West (Consumer Loan / Personal Loan / X Sell)

● Responsible for Managing Collections of Consumer Loan / Personal Loan / X Sell Portfolio for West of India.

● Delinquency Management & Loss Reduction of the portfolio.

● Formulating business delivery plan, technology involvement, utilization & deployment of available resources to achieve organizational business objectives; simultaneously meeting defined quality standards and compliance and reducing cost.

● Recruiting channel partners, alliances, managing and monitoring processes and establishing terms of payment as well as handling vendor management.

● Evaluating internal control systems / procedures, preparing audit reports to highlight shortcomings and implementing necessary recommendations.

● Manage vendor relationships, hold business reviews, monitor service levels and approve change management requests.

● Recruiting, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.

● Manage all administrative activities related to efficient operations of all processes, Implementing resolution and work out strategies focused on capturing value within a finite time through well defined process, whereby management and ownership issues are segregated and dealt with by adopting established best practices.

● Ensure qualitative and quantitative standards are met, ensuring accurate and timely resolutions and analysis of the weekly/monthly production reports in order to take steps for bridging any gaps related to production requirements.

Initiatives Taken

· Automation of Receipt Management

· Automation of Billing Management

· Set up Call Center for Calling.

· Started as the Regional Manager for All products.

· Part of the Strategy and New Process Initiatives

● Managing Debt Management / Project Financing / Debt Restructuring / Asset Restructuring strategies for Various Banking and Financial Institutions.

● Consulting to various NBFC and Nationalised banks for enhancing the collection efficiency and portfolio purchase.

Business Manager /Head of Field Operations - INDIA

● Managing Debt Management processes for Various Banking and Financial Institutions.

● Tele-calling team (Debt Management / Non Debt Management)

● Centralized field activities including pick-up, verification, sales and debt-collection PAN INDIA Operations.

● ARM for Recoveries pool of 180+ for Personal Loan, (Prime/Sub prime) Portfolio for Mumbai and Pune that exceeds Rs 100 crores and constitutes of more than 10000 accounts.

Manager – Debt Servicing and Management Group

● Area Debt Manager for the 4th Delinquent Bucket (90 DPD) Portfolio for Mumbai that exceeds Rs 25 crores and constitutes of more than 7000 accounts.

● Unit Head for 90 & 120 DPD Mumbai from May 2008 to April 2009.

● Bucket Manager – 90 DPD from June 2007 to May 2008.

● Bucket Manager – 60 DPD from November 2005 to May 2007.

Agency Manager X Days Referrals from Sept 2004 to Nov 2005 along with an additional responsibility of a Telecalling unit for X Days.

Key Responsibility Area:

● Monitoring and Controlling Delinquency and Credit losses for Consumer Bank Product (Credit Cards).

● Monitor and assess Agency performance and productivity regularly to ensure benchmark levels are achieved.

● Review to ensure adequate account coverage, thereby resulting in targeted resolution.

● Liaison with Legal/Law Enforcing Authorities for speedy recovery process.

● Negotiate with seriously delinquent cardholders and obtain repayments to minimize losses.

● Impart training to Agency Supervisors and Collectors.

● Sourcing of liability accounts. i.e. Savings, Current ,NRI, Depository Accounts, mobilization of fixed deposits, Investment Advisory and also enrolling customers for Kotak Street online trading accounts.

● Cross-selling asset products (Housing Loan, Personal loan, Car loan, Loan against shares), generating leads for Insurance, Corporate Salary Accounts, Increasing High Network customer base

Customer Acquisition Team Manager – TASC / Executive - ICICI Capital Services Ltd.

Job profile

● Sourcing of Special Saving Accounts - a specially designed product for Trusts, Associations, and Societies & Clubs.

● Cross-selling Asset products (Housing Loan, Personal loan, Car loan, Loan against shares), generating leads for corporate salary Accounts, Increasing High network customer base.

● Handling corporate clients for sale of Insurance & Health care related packages.

● Advising the clientele on different insurance products available in the market.

● Maintaining relationship with the client & servicing of the policies.