RAVI KIRAN GUDAPATI
Vijayawada
Summary
Dynamic HR leader with a proven track record at Ramesh Hospitals Group, excelling in strategic HR planning and digital transformation. Spearheaded Oracle HRMS implementation, enhancing operational efficiency and compliance. Renowned for innovative employee retention strategies, achieving a 20% reduction in attrition while fostering a culture of engagement and development.
Overview
17
17
years of professional experience
Work History
Cluster Head - Human Resources
Ramesh Hospitals Group
Vijayawada
10.2022 - Current
- Policy Development: Designed and implemented comprehensive HR policies across the group, standardizing grievance handling, employee engagement, and compliance practices for over 3000 staff
- Oracle HRMS Implementation: Successfully integrated Oracle HRMS software across 7 hospitals and 30+ outreach clinics, revolutionizing HR processes such as payroll, attendance, and performance tracking
- Accreditations: Spearheaded efforts to achieve Joint Commission International (JCI) accreditation twice (2020 and 2023), ensuring full compliance with over 105 measurable elements
- Employee Engagement: Launched innovative programs to enhance employee satisfaction and retention, reducing attrition rates by 20% over three years
- Training & Development: Designed and led organization-wide training initiatives, aligning employee skills with hospital operational goals and fostering leadership within teams
- Payroll Administration: Oversaw payroll for 3000 employees, ensuring timely processing, accuracy, and adherence to statutory regulations
- Compliance: Streamlined compliance with labor laws, including Provident Fund (PF), Employee State Insurance (ESI), Professional Tax (PT), and gratuity policies
- Audit Excellence: Ensured timely and successful completion of all Internal Financial Controls (IFC) and Statutory Audits across the group every quarter and year, working closely with internal and external auditors
- Maintained audit readiness through meticulous documentation, process alignment, and compliance with regulatory standards
Senior Manager – Human Resources Operations
Aster Ramesh Hospitals
Guntur
08.2017 - 10.2022
- Oversaw multi-site HR operations and supervised onboarding, training, and L&D programs
- Pioneered the successful rollout of Oracle HRMS across hospitals and 30+ outreach units
- Led accreditation processes (JCI 2020 & 2023), achieving zero non-compliances
- Designed and executed strategic workforce planning and optimization initiatives
Front Office Manager / Assistant Manager / Customer Relations Executive
Ramesh Hospitals
Guntur
09.2015 - 07.2017
- Improved patient satisfaction and operational efficiency by enhancing front office and OPD communication systems
- Supervised day-to-day operations of the outpatient department, optimizing workflows to handle increasing patient volumes
- Conducted staff training to improve customer service and administrative efficiency, achieving a 15% improvement in service quality metrics
- Managed feedback mechanisms to identify and address operational bottlenecks, driving continuous improvement in patient care
Customer Relations Coordinator
NHS
Cambridge
10.2012 - 07.2014
- Managed customer relations and addressed escalated concerns, ensuring consistent satisfaction and service delivery
- Contributed to quality improvement initiatives, including audits, surveys, and on-site evaluations
- Acted as a liaison between patients, healthcare providers, and administrative teams, enhancing communication and resolving conflicts effectively
- Achieved recognition for improving response times to customer inquiries, setting new performance benchmarks for the department
Administrative Officer
Global Multispecialty Hospital
Vijayawada
08.2008 - 08.2012
- Supervised administrative operations, including staff scheduling, inventory management, and patient records, to ensure smooth hospital functioning
- Collaborated with medical teams to enhance patient care processes and deliver excellent service standards
Education
MS - Health Care Management
Anglia Ruskin University
Cambridge09.2013
Bachelor of Science - Pharmacy
Siddhartha College of Pharmaceutical Sciences
Vijayawada07.2007
Skills
- Strategic HR planning
- Organizational design
- Talent acquisition and management
- Employee retention strategies
- Learning and development
- Succession planning
- Hospital operations management
- Budgeting and financial oversight
- Quality control processes
- Internal financial controls
- Statutory audit compliance
- Payroll and benefits administration
- Regulatory and statutory compliance
- Accreditation leadership
- Digital HR transformation initiatives
- Oracle HRMS implementation
- Data-driven decision-making
- Reporting and analytics
- Conflict resolution skills
- Employee relations management
Accomplishments
- Awarded Emerging L&D Leader at the L&D Vision & Innovation Summit 2022 for contributions to employee development and learning.
- Played a key role in securing JCI accreditation twice (2020 and 2023) and contributed significantly to NABH, NABL, and Nursing Excellence certifications between 2016-2023.
- Successfully led HR operations for over 3000 staff members across multiple hospitals, ensuring smooth coordination and optimal resource utilization.
- Implemented Oracle HRMS across the group, transforming HR processes and improving efficiency in key functions like payroll and compliance.
- Developed and executed workforce optimization strategies, achieving operational efficiency and cost savings.
- Successfully cleared all IFC (Internal Financial Controls) and statutory audits across the hospital group — quarterly and annually — by ensuring robust internal controls and complete compliance documentation.
Languages
Telugu
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Cluster Head - Human Resources
Ramesh Hospitals Group
10.2022 - Current
Senior Manager – Human Resources Operations
Aster Ramesh Hospitals
08.2017 - 10.2022
Front Office Manager / Assistant Manager / Customer Relations Executive
Ramesh Hospitals
09.2015 - 07.2017
Customer Relations Coordinator
NHS
10.2012 - 07.2014
Administrative Officer
Global Multispecialty Hospital
08.2008 - 08.2012
MS - Health Care Management
Anglia Ruskin University
Bachelor of Science - Pharmacy
Siddhartha College of Pharmaceutical Sciences
Similar Profiles
Dr. Geetha ThotaDr. Geetha Thota
Nursing Superintendent at Aster Ramesh HospitalsNursing Superintendent at Aster Ramesh Hospitals
Dedipya LDedipya L
HR Executive at Ramesh HospitalsHR Executive at Ramesh Hospitals
Laasya Lalitha Sri PanchakarlaLaasya Lalitha Sri Panchakarla
Intern at Ramesh HospitalsIntern at Ramesh Hospitals