Open To Work
Ravi Kiran S
Bangalore
Summary
Dynamic IT Manager with a proven track record at Atlassian, excelling in IT strategy and service management. Expert in enhancing system performance and driving operational excellence through innovative solutions. Strong leadership skills foster team collaboration, while a focus on technology infrastructure ensures efficient service delivery and improved client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Manager
Atlassian
07.2023 - 07.2025
- Troubleshot technical issues, enhancing system performance and minimizing downtime.
- Managed user accounts and permissions for optimal IT operations.
- Configured hardware and software installations to ensure functional efficiency.
- Documented processes and procedures in collaboration with team members.
- Conducted routine maintenance checks on IT equipment to guarantee reliability.
- Developed custom IT solutions that improved operations and reduced costs.
- Established a service management framework based on ITIL standards, driving operational excellence.
- Spearheaded disaster recovery efforts, restoring system functionality rapidly during incidents.
Service Delivery Leader
Dell Technologies
06.2019 - 07.2023
- Managed service delivery processes, ensuring alignment with client expectations and operational standards.
- Collaborated with cross-functional teams to optimize service workflows and enhance customer experience.
- Implemented quality assurance protocols to maintain service excellence and consistency across delivery operations.
- Trained team members on service delivery best practices, promoting knowledge sharing and skill development.
- Analyzed performance metrics to identify areas for improvement, driving efficiency in service operations.
- Developed client communication strategies to foster strong relationships and address concerns promptly.
- Strengthened communication channels within the organization by fostering open dialogue between teams, departments, and leadership levels, ultimately improving overall collaboration efforts in achieving shared objectives.
- Successfully turned around underperforming accounts through proactive engagement, targeted action plans, and rigorous follow-up on deliverables.
- Managed client escalations effectively, resulting in quicker resolution times and improved customer satisfaction ratings.
- Collaborated with cross-functional teams to ensure timely completion of projects and customer satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
IT Consultant
NCR Corporation
10.2018 - 04.2019
- Led IT infrastructure projects to enhance system performance and reliability.
- Managed client relationships, ensuring alignment with business objectives and technology solutions.
- Developed strategic IT roadmaps to optimize resource allocation and technology investments.
- Conducted comprehensive system assessments to identify vulnerabilities and recommend improvements.
- Streamlined IT processes, increasing operational efficiency and reducing downtime across client systems.
- Collaborated with cross-functional teams to integrate new technologies into existing infrastructures.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
Technical Specialist
IBM
01.2016 - 10.2018
- Led cross-functional teams to implement technical solutions and improve system efficiency.
- Mentored junior staff on troubleshooting techniques and best practices for technical support.
- Developed and maintained documentation for software applications and system processes.
- Analyzed user requirements to deliver tailored technical solutions and enhance user experience.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Assessed business requirements to create focused solutions.
IT Analyst
Accenture
05.2012 - 01.2016
- Analyzed system requirements to enhance operational efficiency and user satisfaction.
- Developed and implemented IT solutions that improved data management processes across departments.
- Collaborated with cross-functional teams to optimize system integration and functionality.
- Conducted technical training sessions for staff, improving software usage proficiency.
- Led initiatives to troubleshoot complex issues, reducing downtime and enhancing productivity.
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
Education
Master of Science - Computer Information Systems
Andhra University
Visakhapatnam05.2009
Skills
Leadership and team management
IT strategy and management
Technology infrastructure and cloud management
IT service management and delivery
Certification
ITIL Foundation
AWS Cloud Practitioner
VDCA Certified
ISMV4 Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹136000/yr - ₹200000/yrTimeline
IT Manager
Atlassian
07.2023 - 07.2025
Service Delivery Leader
Dell Technologies
06.2019 - 07.2023
IT Consultant
NCR Corporation
10.2018 - 04.2019
Technical Specialist
IBM
01.2016 - 10.2018
IT Analyst
Accenture
05.2012 - 01.2016
Master of Science - Computer Information Systems
Andhra University