Space exploration, Renewable Energy, Smart Solutions
Ravi Kiran Shashidharan
Project Manager -Cognitive And AI Led Operations
Bengaluru
You are never too old to be what you might have been.
George Eliot
Summary
Profile Summary
- A certified PMI-DASSM® from Project Management Institute, CSM® from Scrum Alliance, Six Sigma Green Belt seasoned professional with overall 17 years of experience across Telecom, Banking, Media & Entertainment, Electronics, Energy & Utilities industry verticals and clients.
- Managed Complex and Large Client projects such as the recent AI chatbots project for a large banking client. World's largest UiPath RPA transformation for an electronics giant to name a few.
- Currently managing AMS projects around the AI chatbots solutions with a total TCV of $9.11M CAD overlooking project financials and make sure the projects are within agreed GPE.
- Broad business perspective with disciplined approach towards delivering business strategies aimed to increase Organization's growth.
- Always keen on learn emerging technologies: AI-Machine learning within RPA, Process Mining, Intelligent Process Workflows.
- Good analytical skills, communication skills, interpersonal skills, self-motivated, goal oriented, quick learner and a team player
Overview
17
17
years of professional experience
Work History
Project Manager, Cognitive & AI-Ops
IBM India
Bengaluru
08.2010 - Current
- Managing multi-projects on overall AI chatbots Virtual Assistant solutions built on IBM Watson products for Canada with a total TCV of $9.11M CAD .
- Spearhead project management activities for AI initiatives, ensuring adherence to timelines, scope, and quality standards.
- Collaborate with stakeholders to define project goals, requirements, and deliverables, ensuring alignment with organizational objectives.
- Lead multidisciplinary team of AI engineers, data scientists, and developers, fostering collaborative and high-performance work environment resulting in 90% improvement in customer support efficiency.
- Develop and implement project plans, incorporating Agile methodologies to adapt to evolving project needs.
- Monitor and report on project progress, identifying and mitigating risks to ensure successful project delivery.
- Act as liaison between technical and non-technical teams, facilitating effective communication and understanding of project goals.
Lead Business Analyst - RPA program : IBM Automation practice
- Automation Anywhere RPA installation for major ANZ based Utility company – As lead business analyst, managing team of developers, testers, architect in overall delivery of use cases into RPA production bots.
- UiPath RPA installation for major US based Semi-Conductor company – As Sr business analyst lead some of critical use cases towards end-to-end delivery. Phenomenal in contributing towards overall RPA program client benefit of 92K manual hours reduction , $15M USD in savings for 5 years ROI.
- Received NPS of 9/10 in business transformation engagement which in turn identified significant savings across various processes.
- Oversaw Lifecycle of RPA – Discovery, Solution Design, Development, UAT, Deployment, Execute Bots.
- Worked closely with clients on complex solutions, process improvements, standardizations.
Senior Functional Consultant - IBM Oracle Practice
- Handled all major IT ERP projects for 8+ years.
- Worked closely with Clients on complex solutions around Oracle ERP.
- Oversaw implementations, developments and supporting application.
- Actively involved in Analysis, Design, Development, Test, Deployment of custom objects.
- Instrumental in streamlining processes and providing test services to client with 'Bug free' environment.
Functional ERP Analyst
Tesco HSC
Bengaluru
02.2007 - 07.2010
- Implemented 2 end-to-end Oracle ERP - financials to Tesco Malaysia and Tesco Hong Kong.
- Successfully managed ERP solutions for various Tesco global locations.
- Experience in planning and executing all phases of ERP cycles - AS-IS, User requirement study, Business analysis, TO-BE, Gap analysis, CRPs.
- Work closely with stakeholders, make key decisions during development, testing, implementation and handover of new services and upgrades.
- Agree SLAs and review performance against these with business and Technical Support Teams.
Education
MBA - Finance
04.2005 - 07.2006
PGDBA - Finance
04.2003 - 03.2004
Bachelor of Commerce - Accounting, Finance
03.1999 - 05.2001
Skills
Project Management - Proven ability to manage full project lifecycle, from initiation to closure, budgeting & resource allocation using methodologies such as Agile and Scrum
Client / Stakeholder Relationships - Have ability to build strong relationships referring to interactions, connections and collaborations
Problem-Solving - Adept at identifying and resolving project issues, risks, and challenges
Solutioning - Involved in various new pursuits, RFPs to understand client requirement identifying potential process areas for automation, project plan, staffing capacity
Team Leadership - Experience in leading and motivating cross-functional teams to achieve project goals
Communication - Strong interpersonal and communication skills, with ability to effectively convey technical concepts to non-technical stakeholders
Certifications & Accomplishments
- Disciplined Agile Senior Scrum Master from Project Management Institute
- Certified Scrum Master from Scrum Alliance
- Six Sigma Green Belt from Skill Nation
- Basic Data Science, Machine learning using Python from IBM
- IBM Silver Badge - Energy & Utility Industry
- UiPath Licensing & Business Analyst training
- Automation consultant experience level from IBM
- SQL, advanced excel
Interests
Part of local biking group, involved in various social causes and community services
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Project Manager, Cognitive & AI-Ops - IBM India
08.2010 - Current
Functional ERP Analyst - Tesco HSC
02.2007 - 07.2010
Vinayaka Missions University - MBA, Finance
04.2005 - 07.2006
Institute of Computer Technology - PGDBA, Finance
04.2003 - 03.2004
Bangalore University - Bachelor of Commerce, Accounting, Finance
03.1999 - 05.2001