Ravi Kiran Shashidharan

• Managing multi-projects on overall AI chatbots Virtual Assistant solutions built on IBM Watson products for Canada with a total TCV of $9.11M CAD .
• Spearhead project management activities for AI initiatives, ensuring adherence to timelines, scope, and quality standards.
• Collaborate with stakeholders to define project goals, requirements, and deliverables, ensuring alignment with organizational objectives.
• Lead multidisciplinary team of AI engineers, data scientists, and developers, fostering collaborative and high-performance work environment resulting in 90% improvement in customer support efficiency.
• Develop and implement project plans, incorporating Agile methodologies to adapt to evolving project needs.
• Monitor and report on project progress, identifying and mitigating risks to ensure successful project delivery.
• Act as liaison between technical and non-technical teams, facilitating effective communication and understanding of project goals.

Lead Business Analyst - RPA program : IBM Automation practice

• Automation Anywhere RPA installation for major ANZ based Utility company – As lead business analyst, managing team of developers, testers, architect in overall delivery of use cases into RPA production bots.
• UiPath RPA installation for major US based Semi-Conductor company – As Sr business analyst lead some of critical use cases towards end-to-end delivery. Phenomenal in contributing towards overall RPA program client benefit of 92K manual hours reduction , $15M USD in savings for 5 years ROI.
• Received NPS of 9/10 in business transformation engagement which in turn identified significant savings across various processes.
• Oversaw Lifecycle of RPA – Discovery, Solution Design, Development, UAT, Deployment, Execute Bots.
• Worked closely with clients on complex solutions, process improvements, standardizations.

Senior Functional Consultant - IBM Oracle Practice

• Handled all major IT ERP projects for 8+ years.
• Worked closely with Clients on complex solutions around Oracle ERP.
• Oversaw implementations, developments and supporting application.
• Actively involved in Analysis, Design, Development, Test, Deployment of custom objects.
• Instrumental in streamlining processes and providing test services to client with 'Bug free' environment.

• Implemented 2 end-to-end Oracle ERP - financials to Tesco Malaysia and Tesco Hong Kong.
• Successfully managed ERP solutions for various Tesco global locations.
• Experience in planning and executing all phases of ERP cycles - AS-IS, User requirement study, Business analysis, TO-BE, Gap analysis, CRPs.
• Work closely with stakeholders, make key decisions during development, testing, implementation and handover of new services and upgrades.
• Agree SLAs and review performance against these with business and Technical Support Teams.