Ravikiran M

• Implemented process improvements to streamline transaction handling and reduce wait times.
• Coordinated branch activities, optimizing workflow and enhancing team collaboration.
• Assisted in training new staff on banking procedures and customer service excellence.
• Supported daily banking operations, ensuring compliance with regulatory standards and policies.
• Managed cash flow and inventory control to maintain operational efficiency within the branch.
• Monitored account activities, identifying discrepancies and addressing customer inquiries promptly.
• Fostered strong relationships with clients, enhancing customer satisfaction and retention rates.

• Oversaw daily branch operations, achieving 100% compliance with internal audit standards, AML regulations, and KYC guidelines for complex corporate structures. Maintained an "Excellent" or "Satisfactory" rating in annual branch audits by enforcing strict operational controls and risk mitigation practices Supervised the credit and loan appraisal processes for commercial overdrafts, business loans, and trade finance products

Led team in delivering exceptional customer service and resolving client inquiries efficiently.

Developed strategic initiatives to enhance branch performance and optimize operational processes.

Mentored staff on banking regulations, compliance standards, and best practices for risk management.

Onboarded partnership, and sole proprietorship and Private Limited, current accounts monthly while strictly following KYC, AML, and CDD (Customer Due Diligence) regulations.
Scrutinized complex business legal documents, including Board Resolutions, Memorandums of Association (MoA), and trade licenses, to ensure 100% compliance.
Cut down account opening turnaround time (TAT) by [20%] by identifying bottlenecks in the documentation review process.

Led team in daily operations, ensuring adherence to banking regulations and policies.

Streamlined customer service processes, enhancing client satisfaction and reducing response times.

Developed training programs for new staff, improving onboarding efficiency and knowledge retention.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
• Implemented best practices for cash management, reducing discrepancies in daily cash reconciliation.
• Maintained up-to-date knowledge of banking products and services to provide informed assistance to customers.
• Collaborated with team members to enhance customer service delivery and streamline operations.