Ravi Kishore Mylapur

Monitored gaming activities and transactions to detect potential risks and irregularities.

Evaluated impact and likelihood of identified risks, prioritising them based on potential consequences.

Developed and implemented comprehensive risk mitigation strategies, policies, and procedures to effectively manage identified risks.

Spearhead collaboration with cross-functional teams to enhance effectiveness of risk management measures.

Implemented fraud prevention measures to safeguard against fraudulent actions through thorough analysis of suspicious activity patterns.

Ensured compliance with gaming industry regulations and data protection laws through diligent monitoring and updates.

Implemented and managed anti-money laundering (AML) and know your customer (KYC) procedures to ensure compliance and mitigate financial crime risk.

Analysed risk indicators, player behaviour, and transaction data to derive actionable insights and enhance decision-making processes.

Conducted comprehensive reports and presentations to effectively communicate risk assessment findings to senior management.

• Develop and maintain incident response plans to address and manage risks, ensuring timely and effective resolution.

• Collaborate with relevant teams to mitigate the impact of potential crises.

• Collaborate with departments such as customer support, legal, finance, and operations to share insights and contribute to risk mitigation strategies.

• Identify opportunities for process improvements in risk assessment methodologies, fraud prevention, and risk management practices.

• Uphold the highest standards of integrity, ethics, and professionalism in all risk management activities

• Oversaw daily operations and service delivery for risk operations teams to ensure efficiency and compliance.
• Assisted in conducting performance reviews for team members.
  Supported coaching sessions to enhance individual skills.
  Facilitated workforce planning activities to ensure adequate staffing levels.
• Identified emerging fraud trends and implemented automated detection controls to enhance fraud prevention efforts.
• Managed escalated investigations into customer complaints and operational incidents to ensure timely resolutions.
• Ensured compliance with company policies and regulatory requirements to uphold organisational integrity.

• Verified all newly created real money accounts that failed automated KYC checks to ensure compliance with regulatory standards.
• Verified accounts that triggered velocity checks on transactions involving deposit options permitting chargebacks and returns from banks.
• Assisted in verifying KYC documentation submitted by customers via email or fax from global locations.
  Supported collection of identity proofs, credit cards, marriage certificates, birth certificates, and contracts.
  Facilitated thorough checks of documents to ensure compliance with KYC regulations.
• Analysed and identified dubious documents to ensure authenticity and compliance.
• Verified soft copies of financial documents, ensuring accuracy and compliance with organisational standards.
• Conduct thorough verification of accounts that fail internal control checks and block them to prevent abuse.
• Investigate accounts where financial information misuse is suspected.
• Investigate accounts to identify potential affiliate or sign-up bonus abuse.
• Verify game play to ensure fair play before any cashout is verified
• Address player contacts via email, phone and chats with respect to their account which may be on hold for further investigation
• Investigate cases raised by the system to highlight possible game fraud
• Coach new hires on the process during their on-job training
• Interact with Affiliates team to resolve affiliate bonus abuse cases
• Identify, record and escalate all transactions on fraudulent accounts to the Payment Operations team for refunds to prevent chargeback
• Handle investigation case escalations which are complex for the Associate and/or Sr. Associate
• Records and analyses organizations’ flow charts, records, reports, manuals and job descriptions
• Assists in implementing approved recommendations, issuing revised instructions or procedure manuals and drafting other documentation
• Reviews operating procedures and advises of any departures from procedures and standards
• Will train staff in new work methods

• Oversaw sales administration, managing billing, inventory coordination, dealer management, and reporting activities.
• Spearheaded distribution planning to optimise supply chain efficiency and support market expansion initiatives.
• Coordinated with dealers, warehouse teams, and transport providers to ensure efficient product delivery.
• Optimised sales performance tracking and conducted comprehensive monthly business reviews.

• Administered distribution management across Telangana and Andhra Pradesh regions to optimise supply chain efficiency.
• Achieved monthly sales and operational targets by implementing strategic initiatives.