RAVIKUMAR

Work History

Deputy Manager

Jaquar Group

Chennai

03.2011 - Current

Lead and manage technical training for Sanitaryware products, product replacements, and credit notes approval across India.
Handle claims with manufacturers and OEMs for quality feedback and claim management.
Report to the Head of Sanitaryware business and Quality.
Oversee factory reviews, dealer visits, and significant project visits nationwide.
Visit production units to ensure quality implementation for both domestic and international markets.
Develop inspection methods, gauging techniques, and monitoring systems for quality assurance.
Answer technical queries satisfactorily and conduct technical training sessions.
Establish in-house quality systems and conduct Internal Quality Audits (IQA).
Evaluated suppliers to maintain cost controls and improve operations.
Supervised and motivated team(40) staff employees.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Greeted and assisted customers with questions, concerns and purchasing needs.
Performed statistical analyses to gather data for operational and forecast team needs.
Interviewed, performed background checks, hired, and trained approx. 300 of associates in 2023.
Eliminated functional bottlenecks by streamlining communication channels between management and employees.
Pursued every opportunity to learn about Sanitaryware business at all levels and improve team member support.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Analyzed and reported performance data, translating findings into practical improvement actions.
Provided strategic allocation of resources to various departments and managers in alignment with needs.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Assumed senior management workloads in absence of general manager to maintain operations continuity.
Created reports and analyzed and interpreted data.
Supported general manager in loss prevention efforts.
Maintained, documented and presented progress reports to leaders.
Enhanced supervisory and leadership abilities by working closely with supervisor.

Manager in Charge

RAK CERAMICS

Ras Al Khaimah

01.2008 - 11.2010

Lead and manage operations for white body and red body processes, ensuring standard quality parameters.
Oversee Raw materials, Ball mills, Dry milling process, Press, Glaze line, Kiln, Sorting line, and Laboratory operations.
Optimize Dry milling, Ball mill, Spray Dryer, Press Dryer, and various drying processes for maximum efficiency.
Ensure compliance with international norms through dimensional and planarity checks, as well as laboratory inspections.
Monitor and control critical parameters for consistent product quality.
Lead cross-functional teams and receive consistent accolades from the management for contributions to quality objectives.
Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Standardized production procedures, job roles, and quality assurance guidelines.
Reviewed work for quality and compliance with company standards and design specifications.
Sourced materials to keep up with production goals and meet customer demands.
Resolved issues quickly to maintain productivity goals.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Reviewed maintenance and repair problems to determine appropriate action for resolution.
Delivered direct feedback to senior management regarding project visibility and status.
Studied department operations to assist with development of new or improved methods of tooling and production processes.
Managed internal operational standards and productivity targets.
Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Trained in and implemented emergency response procedures to protect team members and property.
Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Analyzed production data and prepared reports for senior management.
Scrutinized production output and identified areas for improvement.
Enforced health and safety protocols to promote safe working environment.
Utilized data analysis tools to identify and resolve production issues.
Created and oversaw production schedules and adjusted as needed to meet deadlines.
Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Coordinated with other departments to align production with customer requirements.
Evaluated employee performance and provided feedback and training as needed.
Planned operations to meet established schedules, factoring in order demands and business forecasts.

Management Trainee

Saint-Gobain Glass (India) Limited

Chennai

06.2007 - 12.2007

Gain comprehensive knowledge and hands-on experience in glass production.
Managed glass raw materials, precise glass batch preparation, and controlled melting processes.
Managed cutting line operations with efficiency and accuracy.
Implement stringent quality inspection protocols.
Learned new materials, processes, and programs quickly.
Shadowed senior team members to learn all related jobs and tasks.
Supported organizational objectives with help from existing employees.
Supported departmental tasks to increase understanding of industry processes.

Summary

Overview

Work History

Deputy Manager

Manager in Charge

Management Trainee

Education

Bachelor of Ceramics Engineering - Ceramic Engineering

BBA - Business Administration

Diploma in Ceramic Technology - Ceramic Engineering

Skills

Certification

Interests

Work Availability

Timeline

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