RAVI KUMAR
Deputy general manager
Muzaffarpur,Bihar
Summary
Organized Deputy General Manager with 12 years of experience in hospitality industry. Proactive leadership skills to motivate and mentor employees to achieve goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every guest a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
DEPUTY GENRAL MANAGER
BRAHMI RESORT
Bangalore
06.2021 - Current
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Oversaw maintenance of grounds, facilities and equipment at the resort.
- Supervised team members, established performance goals, provided feedback, and conducted performance reviews.
- Resolved employee issues in a timely manner by providing guidance and counseling as needed.
- Prepared reports on various aspects of organizational operations for senior management review.
- Coordinated with external vendors to obtain materials at competitive prices while meeting quality requirements.
- Provided leadership support in developing business plans, budgeting, forecasting, marketing activities.
- Collaborated with other departmental heads to ensure efficient utilization of resources across the organization
- Established strong relationships with internal teams as well as external partners, suppliers, vendors.
- Evaluated staff training needs and developed and facilitated professional development opportunities.
- Monitored inventory levels and ordered supplies when needed.
- Recruited, hired, trained, developed and supervised team of 110 employees.
- Prepared staff work schedules and assigned team members to specific duties(during big events like marriage,anniversary,birthday).
- Coached staff on strategies to enhance performance and improve customer relations.
FOOD AND BEVERAGE MANAGER
REGALIA LUXURY RESORT
GOA
03.2019 - 05.2021
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost control, menu planning and guest service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
RESTAURANT MANAGER
AMARA GRAND
GOA
02.2018 - 02.2019
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Updated computer systems with new pricing and daily food specials.
- Created detailed reports on weekly and monthly revenues and expenses.
- Maintained detailed records of sales transactions and daily shift reports.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
SENIOR CAPTAIN
NAGOA GRAND
GOA
06.2012 - 01.2018
- Greeted and welcomed guests to the restaurant.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
- Trained new hires on restaurant operations such as order-taking processes, POS systems usage.
- Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time.
- Trained servers on menu items, food and beverage pairings, ingredients and service standards.
- Provided guests with excellent dining experiences.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Delivered food to tables in a timely manner.
- Ensured all dishes were prepared according to restaurant standards.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Bachelor of Arts - English Hons.
BHIMRAO AMBEDKAR UNIVERSITY
Muzaffarpur,bihar04-2010
Senior Secondry Class
RAMDAYALU SINGH COLLEGE
Muzzafarpur,bihar04-2006
Skills
- Property Maintenance
- Guest satisfaction
- Teamwork and Leadership
- Work Planning and Prioritization
- Inventory Management
- Team building
- Training and mentoring
- Problem-solving abilities
- Food Service Operations
- Decision-Making
- Special Event Coordination
- Interpersonal Skills
Accomplishments
.Got 2 times employee of the year.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Russian
Beginner (A1)
A1
Timeline
DEPUTY GENRAL MANAGER
BRAHMI RESORT
06.2021 - Current
FOOD AND BEVERAGE MANAGER
REGALIA LUXURY RESORT
03.2019 - 05.2021
RESTAURANT MANAGER
AMARA GRAND
02.2018 - 02.2019
SENIOR CAPTAIN
NAGOA GRAND
06.2012 - 01.2018
Bachelor of Arts - English Hons.
BHIMRAO AMBEDKAR UNIVERSITY
Senior Secondry Class
RAMDAYALU SINGH COLLEGE
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureTeam Building / Company RetreatsPersonal development programsSimilar Profiles
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