RAVI KUMAR A
Chennai
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Genaral Manager- Technical
Matrixlabs Diagnocare Pvt Ltd.,
Chennai
08.2012 - Current
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed spare part inventory and Service contracts to meet service revenue.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
Regional Manager - Service
Piramal Healthcare Ltd.,
Chennai
09.2003 - 06.2012
- Maintained records of all customer interactions and transactions.
- Resolved customer complaints quickly and effectively.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Asst.Manager - Sales & Service
Trivitron Diagnostics Ltd.,
Bangalore
11.1999 - 08.2003
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Monitored stock levels and placed orders when necessary.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Resolved customer issues promptly and professionally.
Sr.Service Engineer
Transasia Biomedicals Ltd.,
Bangalore
08.1994 - 10.1999
Education
Bachelor of Engineering - Electronics And Communcation
University Of Madras
Chennai, TN05-1993
Skills
- Policy Implementation
- Strategic Planning
- Operations Management
- Expense Tracking
- Product Management
- Complex Problem-Solving
- Key Performance Indicators
- Innovation management
- Customer Relationship Management (CRM)
- Team Leadership
- Brand Management
- Cross-Functional Teamwork
- Performance Evaluations
- Staff Training and Development
Certification
- Attended intensive training on Snibe,Autobio,AVE,,ICUBIO,Mindray and products and received the training certificates.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Kannadam
Intermediate (B1)
B1
Accomplishments
- Regular achiever of Service revenue targets and customer satifications.
Timeline
Genaral Manager- Technical
Matrixlabs Diagnocare Pvt Ltd.,
08.2012 - Current
Regional Manager - Service
Piramal Healthcare Ltd.,
09.2003 - 06.2012
Asst.Manager - Sales & Service
Trivitron Diagnostics Ltd.,
11.1999 - 08.2003
Sr.Service Engineer
Transasia Biomedicals Ltd.,
08.1994 - 10.1999
Bachelor of Engineering - Electronics And Communcation
University Of Madras
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