Ravi Kumar Amara
Visakhapatnam
Summary
I excelled at 24-7 Intouch as a Sr. E-support Officer, mastering problem-solving and quality assurance. My expertise in team support and decision-making significantly enhanced customer satisfaction. Leveraging teamwork and technical skills, I consistently ensured high-quality resolutions, contributing to improved operational efficiency.
Responsible for increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing Customer Service strategies.
Overview
3
3
years of professional experience
Work History
Sr. E-support Officer
24-7 Intouch
12.2023 - Current
Provide technical assistance to customers, resolving issues and answering queries in timely manner.
Collaborate with the operations and concern teams to escalate and handle complex problems.
Raise and manage support tickets from concern team to provide best resolution to the customer.
Coordinate with internal teams to ensure successful execution of customer initiatives.
Sr. Customer Support Representative
Concentrix
09.2021 - 10.2023
Review and analyze the Customer concern also with root of cause to provide resolution by providing troubleshooting's.
Clarify customer requirements : probe for and confirm understanding of requirements or concerns
Communicate effectively with individual/teams to ensure high quality and timely resolution.
Education
Bachelor of Technology - Mechanical Engineering
Viswanadha Institute Of Technology And Management
Visakhapatnam, India06.2021
Diploma - Mechanical Engineering
Sankethika Polytechnic Collage
Visakhapatnam, India04.2018
Skills
- Teamwork & Team support
- Computer & Communication Skills
- Problem-solving & Decision making
- Customer service skills
- MS-office
- Multitasking
Additional Information
Achievements:
I had performed as temporary QA for three months as IDP ( Internal Development Program ) in Concentrix. Also Support a team of 14 members for 6 months.
Timeline
Sr. E-support Officer
24-7 Intouch
12.2023 - Current
Sr. Customer Support Representative
Concentrix
09.2021 - 10.2023
Bachelor of Technology - Mechanical Engineering
Viswanadha Institute Of Technology And Management
Diploma - Mechanical Engineering
Sankethika Polytechnic Collage