Ravi Kumar Gupta

• Managed Zelle portfolio for credit and debit transactions.
• Overhauled the Zelle ruleset by creating 20 core rules, enhancing fraud capture by over $100K monthly, with a reduced impact of approximately 10K per month.
• Established foundation for Zelle credit rules, countering liability shift and minimising losses by $100K monthly.
• Led rule optimisation for all digital products to ensure audit compliance.
• Led weekly dispute review calls with the partner for strategic enhancements.

Promoted from C10 to C11 in August 2024

• Optimized RSA portfolio to mitigate fraud by developing new rules and management reports.
• Created inaugural KPI report for RSA, detailing essential performance metrics for portfolio.
• Managed stakeholder communications with regular progress updates, ensuring alignment with UK-based owners.
• Modified existing rules and established new protocols, reducing potential fraud by ~1 million Euros yearly

• Engineered Tableau dashboard for Audit heads, enhancing monitoring of product-specific Key Risk Indicator trends.
• Directed oversight of more than 100 audits by designing over 500 KPIs visualized for Chief Audit Executive.
• Formulated Risk Aggregation Model to establish rating framework for evaluating business segment risks.
• Presented visualizations of key risks and alerts from various audit areas for Chief Audit Executive using Tableau.

Promoted from Manager to Senior Manager in Apr 2019