Ravikumar K S

System Engineer Senior (Automation)

Building End to End Automation framework through resolve orchestration.

The key project which I handled through automation which saves lot of time.

Self-Healing Automation – Designed, Developed and Implemented Self-Healing framework to remediate the incidents identified by the tools like Netcool, SCAPM. Integrated with resolve for workflow and remediation.

Health Check Automation - Designed, Developed and Implemented customized Health Check and Self-Healing Automation for Windows, Linux, AIX, Solaris, Oracle and SQL.

Automated Patching & Firmware upgrade activity for ESXi Servers, this includes Pre and Post validations with using Snow and Resolve automation, Manual efforts have been saved and Human errors have been eliminated. Overall savings = 301.5 hours per month which is equivalent to 2 FTE.

Self-Heal for Known alerts like Disk Space, CPU and Memory through SNOW integration.

ESXI inventory for more than 40 VC’s which has been populated in the DB.

With respect to the Hardware alerts, we automate incident creation to Vendors.

Server Decommissioning through automation once the change has been approved.

SQL Configuration inventory and validate whether it’s been configured as per standards.

System Engineer Senior\System Engineer Specialist

Configuring and administering Windows servers, ESXi, Virtual Servers.

Troubleshooting BSoD issues by coordinating with Microsoft by analyzing the debug report.

Applying ESXi patches through VMware Update Manager and also with Standalone patching tool.

Troubleshooting and coordinating for hardware related issues with Hardware Vendors.

Firmware and drivers upgrade with PSP on all HP servers including blade servers.

ILO troubleshooting, updating latest firmware & virtual media testing in physical servers.

Checking the physical hardware functionality, Testing and troubleshooting HP SIM functions, Configuring Version control agent.

Working in HP System integrated Management and upgrading system ROM, Array controller firmware and Disk firmware.

Analyzing the system events and troubleshooting based on the events in server event viewer and with ProcMon.

Extensively Managing & Administrating Windows & VMware Servers for GMonline and ensuring the High availability in different Datacenter

Designed innovated Virtual Infrastructure solutions to General Motors requirements using VMware’s proven Virtual Infrastructure Methodology.

Designed and implemented Disaster Recovery plans utilizing VMware Site Recovery Manager.

Served as the IT representative at building project from Design state, meetings and coordinated the IT project that came out of the GM Virtualization project.

Verified that IT needs were being met throughout the new Virtualization project for all regions.

Took care of virtualization projects like Conversion of Physical to VMware virtual server which involves (Cluster to VMware virtual server, Physical AD to Virtual server, Physical LN to Virtual servers….)

Took care of projects like decommission, hardware refresh, rebuild of servers, print queue migration, home drive migration.

Took care of Migration projects like Windows 2003 to 2008 & Windows 2008 to 2008R2

Testing the Patches released by Microsoft in test environment and applying in production with CAB approval

Handled High Level Escalation calls from Executive Users and providing extended support to our Client.

Monitoring all the Windows Servers through HP SIM monitoring tool

Create Problem Management Ticket and do the root cause analysis and fix the Issue Permanently and providing report to our Client

Ensure the Production problems are resolved within SLA for the global support project.

Create a change management request for any change required on the current environment by following the ITIL process and ensure the overall quality of the project

Establish “Best Practices” and plan for continuous improvement of processes

Coordinating with third party vendors like HP, DELL & IBM to replace the faulty hardware’s.

UCB is a 15,000 employee’s strong Pharmaceutical Company with presence in almost every part of the globe. The IT network of company consists of 700 servers in 39 sites. The role of our team is to manage these servers through remote management tools

Onsite to Belgium for transition of servers and various processes.

Provided remote support for worldwide Wintel servers of UCB - including Windows 2003, Windows 2000 and Windows NT4.0 OS in a single AD structure.

Handled Citrix Infrastructure and Application related issues (L2 support)

Monitored Server operations, ensuring maximum uptimes, performing capacity planning and undertaking performance checks for the servers.

Scheduled data backup and restore jobs using HP-Data Protector and monitoring all the backup operations.

AD group management and taking actions to enable access to the Data clusters & SAP collaboration tool.

Perform quality checks by reviewing tickets handled by the team and Coordinating with team members to help resolve requests/issues quickly and effectively.

Organize daily / weekly meetings with team members and clients for better coordination and to resolve existing issues on priority basis.

Set up a knowledgebase for sharing technical details & WINS and put in processes for reviewing and updating the same.

Deputed as Resident Engineer for Administering, providing technical support and troubleshooting & resolving issues related to Wintel Servers and Network infrastructure.

Managed around 15 Servers and 400 workstations which included Compaq ML350, DL360 & Acer Servers and Desktops like HP, IBM & Acer.

Deputed as Resident Engineer, maintained Compaq DL320, DL360, DL380 Rack Servers & 600 nodes

Installation of Servers, De­sktops, Laptops & Networking.